Lionel Amega

**** ****** ** #**** • Longmont CO *0503 • Email: ac9xsz@r.postjobfree.com Tel - 248-***-**** Profile

Strategic and tactical thinker experienced in leading high performing team focused on providing customers with superior service and support in Enterprise communications software and mobility solutions in healthcare, government/public safety and hospitality industries. Provided support throughout project lifecycle, from business development, Project Management to implementation and support handover. Worked in concert with sales to develop complex business cases, pricing and winning sales strategies. Reviewed solution design, build quote and create SOW for business generation, utilizing knowledge of technology, time and cost of software development/implementation and project life-cycle to determine project timeline, budget and project scope. Manage the delivery of products and worked with customers to confirm UAT and address post-delivery issues. On a daily basis, managed development and product team to enhance product ability and stability using Agile and Scrum methodology.

Leader in moving charter infrastructure to automation; post acquisition.

Able to guide motivated, top-performing technical and application support teams in the administration, installation, training, and support of client/server hardware, software, peripherals, and networked systems.

Proven success delivering LAN/WAN/telecommunication connectivity, security peripherals, and multi-platform design of Internet- and client/server/database-related applications

Strong Experience in .Net environment

Strong Experience in Database development and administration.

Major Technologies and development languages: T-SQL, PL SQL, SSIS, SSRS, Tableau, Visual basic, SQL, C#, JavaScript, Java, Json, jQuery, MUMPS, CACHE intersystem, CTi, AES Voice Education

Massachusetts Institute of Technology, Boston MA

Masters in Technology – Option Security

Indiana University Purdue University Indianapolis, Indianapolis, IN Bachelor of Science in Computer Information Technology Ivy Tech State College Lafayette, IN

Associate Applied of Science (A.A.S.) degree in Computer Information Systems Specialty: Programmer/Analyst

Skills and Accomplishments

Lionel Amega

2727 Nelson St #D103 • Longmont CO 80503 • Email: ac9xsz@r.postjobfree.com Tel - 248-***-****

Managed and Lead a development Team throughout the implementation of a new Development Methodology (AGILE)

Maintain and develop a web-based application to handle and submit claims electronically for a company in the healthcare Industry.

ANSI X12 Standards

Gain experience in writing and reading file format for hospitals such 835, 837, print image formats and able to write and read programming issues based on ASCII mode

Managed network connectivity, implementation, and integration

Troubleshooting for servers, routers, remote access, storage devices, printers/scanners

Solid understanding of Microsoft Access, MySql and Oracle Database servers.

Strong Background in Unix and Linux

Part of development team for McKesson web application (CS2 and Waldo etechSupport) Reference on Projects upon request

Part of Development team for the McKesson SMS (Support Metric System) product

CTI, Cisco, AES Voice Server Implementation

Reference on Projects upon request

Experience

03/2016 - 11/2018 Security Consultant at Protegrity San Jose CA (Silicon Valley)

Description

Responsible for implementing Protegrity solutions for our customers. Customer interfacing role that requires technical and client relationship skills. Provide product knowledge and expertise that clearly establish credibility among client’s existing and potential customers. Administer QA and Penetration testing on most security protectors.

● Data Discovery at Customer sites.

● Penetration Testing

● Data Security and Cloud Security.

● Assist in the creation of the Project Plan.

● Implementation of Protegrity solutions.

● Upgrading Customers from older versions to the latest version of Protegrity.

● Assist in Providing Training to customers on the Protegrity Products.

● Identifying new opportunities to help assist our Sales team. Interact with Customers to provide Protegrity expertise while installing our products

● Utilize Protegrity Labs to reproduce customer configurations Lionel Amega

2727 Nelson St #D103 • Longmont CO 80503 • Email: ac9xsz@r.postjobfree.com Tel - 248-***-****

● Demonstrate your skills with Database, programming or networks to successfully help Customers bring the software to Production.

● Create Upgrade procedures for existing Customers.

● Multitask between customers as new projects are starting and existing projects and coming to a close.

Technology used: Java, SQL, C#, Visual Basic, Tableau, TomCat, JBoss, MySQL, Oracle, PL/SQL, WebLogic, Business Objects, Rest API, Postman, Amazon AWS, EC2, S3, Microsoft Azure 09/2012 – 03/2016 Technical Project Manager at Spok Minneapolis MN

Description

Managed cross functional remote teams to determine solution design, project scope, manage budget and determine resources: as a result, revenue, profitability and utilization expectations exceeded goals by 10%. This was achieved in part by hosting daily 15-30 min scrums with functional teams to confirm or adjust progress as needed. Established operational framework, processes and procedures. This resulted in year-over-year improvement in operational efficiency while also improving on customer satisfaction from 79% to 90% in 2013. Developed and maintained an effective and productive relationship with assigned account(s) at all levels within their organization (from front-line management through senior/executive leadership) Recommended product enhancements or upgrades to address customer needs and product offerings. Ensure that end product is functioning to the customer’s satisfaction and suggested additional enhancements as required. Re-engineered process to perform implementations through remote access. This improved efficiency, reduced travel spend and time to resolve issues, plus increased billable utilization by 10%. Acted as escalation point for customers experiencing service issues, including post-production concerns. Resolved issues, ensuring continuity of service, customer satisfaction, retention and referenceability. Provided mentoring/coaching for both technical and non-technical Project Managers, Implementation Specialist and Customer Service team members.

Always acts with sense of urgency, takes pride in following through on commitments and executing as effectively and efficiently as possible.

● Supervises test resources across the entire product development organization in multiple locations

● Define and standardize on test processes across all products in active development

● Define overall test strategy and objectives for products under management

● Design, create, and support durable architectures.

● Stay current with and anticipate technology evolutions.

● Oversee the vendor certifications including configurations, test plans and test execution (as appropriate)

● Design, create, and support internal and external API strategy for inter and intra system communication and synchronization.

Lionel Amega

2727 Nelson St #D103 • Longmont CO 80503 • Email: ac9xsz@r.postjobfree.com Tel - 248-***-**** Technology used: JSP, ASP, C# PL SQL, SQL Server, Windows Server 2008, Redhat 5.0, ETL, Oracle 10g, Oracle 11g, CTI, Avaya, IVR, Tomcat, WebLogic, MVC, EHR, Paging System, CISCO 07/2010 – 09-2012 Senior Software Developer at UnitedHealth Group (Ingenix) Description

Mainly responsible of, managing High level development project at State Level. Analyze, design, program High level secure web applications allowing different States to recoup Medicaid Overpayment Amount. . Writes code, completes programming and performs testing and debugging of applications using current programming language and technologies. Complete documentation and procedures for installation and maintenance.

Technology used: ASP.NET, C# PL SQL, SQL Server, NextGEN, Windows Server 2008, ETL, Oracle 10g, Oracle 11g, MVC, Crystal Report, HP EXSTREAM, Claims image processing, Clinical Image processing, HER, JIRA

07/2006 – 06/2010 Software Engineer at McKesson/Relay Health Indianapolis, IN

Description:

Mainly responsible for designing, developing, modifying, and evaluating programs for internal functional areas including finance, human resources, and marketing. Analyzes existing programs or formulates logic for new systems, devises logic procedures, prepares flowcharting, performs coding, and tests/debugs programs. Develops conversion and system implementation plans. Prepares and obtains approval of system and programming documentation. Recommends changes in development, maintenance, and system standards. Trains users in conversion and implementation of system. Technology used: ASP.NET, C# PL SQL, SQL Server, Windows Server 2008, Redhat 5.0, ETL, Oracle10g, ETL, Clinical Image Processing, VB.NET, JSP, PL SQL, Oracle 11g, Tomcat Languages

Bilingual: Fluently speaking, reading, and writing: English and French

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