Customer service

Betsy J. Carman

** * *** **

Duquesne, PA *****

412-***-**** (primary)

412-***-**** (mobile)

OBJECTIVE

To obtain a position for a progressive, growth oriented company that can utilize my experience and knowledge in the Customer Service area. EXPERIENCE

Benefit Verification Specialist, The Lash Group

10/2018 - 02/2019

Monroeville, PA

To call medical insurance providers to verify benefits for a specific service Production, Bakery Barn

11/2014 - 10/2018

Pleasant Hills, PA

Work different areas of production

Sorter and packer, Magic Creations

02/2013 - 08/2014

Mckeesport, PA

Sort out and repack for a resale company

Customer Sevice Representative, Precision

Responce Corp

11/2004 - 05/2008

west mifflin, PA

To assist directtv customers with technical,billing,programming and general information questions they may have.Provided assistance to trainers and quality assurance in training new classes arriving on the floor.Assisted other accounts in the building including united states tennis assoc and philip morris in times of heavy call volume. child care provider, betsy's daycare

11/1997 - 06/2004

duquesne, PA

Manage daily operations. Provide safe and nurturing environment for children. Conducting after school activities and support.

Medical Benefits Approver, Cigna Healthcare

03/1989 - 12/1997

pittsburgh, PA

Data Entry 1989-1990:Efficiently and accuratley entered claims.Documented billings through provider relations. Benefits Analyst 1990-1992: Provided assistance to benefits approvers with complicated claims. Administered policy guidelines for westinghouse employees and their dependants. Reimbursement benefits approver 1992-1993: Assisted in training new approvers.Processed medical and dependant care reimbursement claims,while adhering to government regulations.Maintained a high level of quality and quanity.Medical Benefits Approver 1993-1997: trained staff on new and existing products and coverage. Provided ustomer support to claim consultants and policy holders. assisted customer service unit in resolving customer concerns.

EDUCATION

duquesne high school

09/1982 - 05/1987

duquesne, PA

High school graduate or equivalency certificate (GED) Major: academic

SKILLS

• Strong communication

skills with ability to work

independent

QUALIFICATIONS AND ACHIEVEMENTS

Qualifications

Able to work independently or as a teammember.Strong communication skills. Knowledge of icd9 and cpt4 codes. Experience in training and project management organizational skills and very detail oriented. Ability to maintain confidentiality of business and personal related information.

REFERENCES

Name: Jacen Morris

Reference Type: Professional

Job Title: Sr manager

Years Known: 4

Day Phone: 412-***-****

Email: ********@*****.***

Contact this candidate