Customer Service Manager

BEVERLY BOLDEN

***********@*****.***/C:870-***-****

**** *. **** **. *********, AR. 72450

SUMMARY

Personable Enrollment Specialist with talents in customer service. Easily able to adapt to changing assignments and multiple priorities. Excellent telephone and email skills. Professional with the ability to remain calm under stressful circumstances.

SKILLS

Customer relations

Billing and invoicing

Schedule management

Invoice organization

Mentoring and training

Employee management

EXPERIENCE

Enrollment Manager/Mobile Hub Tech-Paragould, AR 03/2018-present

Distributed government phones to those in need

Distributed inventory to my agents on a weekly basis

Oversaw and mentored business development personnel to optimize performance

Responsible for distribution of payroll funds to team members

Led employees and discussed improvement strategies with each team member

Responsible for training of team members

Coordinated weekly meetings with team members to discuss teamwork

Substitute Teacher/Pcmi-WillSub-Wynne, AR. 08/2016-01/2019

Maintained current student attendance and assignment records to prevent lapses during teacher absences

Engaged students in discussions to promote interest and drive learning

Built and strengthened positive relationships with students, parents, and teaching staff

Implemented lesson plans outlined by classroom teacher to educate students about key concepts

Office Secretary/Champions Auto-Forrest City, AR. 02/2010-01/2015

EDUCATION

University of Phoenix-Tempe, AZ. 2014

Contact this candidate