I have over 13 yrs of experience. My area of specilazation is energy a
Resume:
Sushil Chauhan.
: ****************@*****.***
Address: Geeta Cottage,Sangti, Summerhill, Shimla(H.P)
~PowerDistributions Operations& IT Projects ~
Seeking a position and assignments in the domain of IT implementation, Automation, Operation Management with an organization. And a challenging career in a growth oriented organization that will provide opportunities continues growth and advancement.
PROFILE SNAPSHOT
A strategic professional with 13 years of experience in:
~Commercial Operation ~IT Implementation ~Revenue Management
~Customer Complaints Management ~Billing HT/LT ~MIS.
~Meter Replacement (MMG) ~Project Management ~Consulting.
Proven skills in managing power distribution projects across various geographies while meeting business needs in a fast paced, dynamic and globally expanding environment
Experienced in controlling projects with respect to cost, resource deployment, time over-runs and quality compliance to ensure satisfactory execution of the same.
Proficient in scheduling & conducting preventive & predictive maintenance schedules, analyzing hazard and implementing measures to mitigate risk and avoid recurrence.
Excellent communication & interpersonal skills with strong analytical, team building, problem solving & organizational skills
Providing business process knowledge to software development team for further enhancing their existing various products in oracle utilities (Billing Product, Meter Management and CRM based solutions) for utility sector.
Providing support to team members and enhancing their efficiency in Energy billing system, Meter management system, Requirement change management, CRM.
CAREER HIGHLIGHT
Tenure Company’s Name Designation
From Nov’18 BCITS Pvt.Ltd.,Chandigarh Project Manager
Since Apr’14 to Aug’18 Essel Utilities, Muzaffarpur Assistant Manager
Since Sep’08 to Apr’14 NexGEN, Noida Associate Project Manager
Since July’07 to Jan’08 HCL Info systems Ltd. Noida Technical Assistant
Since May’06 to June ’07 Addecco flexion Workforce Solutions Ltd. Chd. Revenue Executive
Since Feb’06 to Apr’06 J& R Company, Mohali Back End Executive
Since Sep’05 to Jan’06 Tata Indicom, Shimla Internal Associate
Nov’18 To Till date BCITS,Chandigarh
Presently working as Project Manager for Karnal, Panipat and Faridabad Circle and handling spot billing, meter reading and bill distribution activities, Invoice submission and payments, automation of meter reading, MIS reporting to corporate.
Roles and Responsibilities:
Interaction with top DISCOM officials.
Study and Analysis of Clause related RFP.
Study and Analysis of Billing Data.
Strategy Planning and implementation to improve the Reading & Billing efficiency in Distribution.
Preparation and implementation for monthly MRBD cycle to improve the revenue.
Planning and implementation of accurate Meter Reading and 100 % bill distribution to improve the consumer satisfaction in both circles.
Planning and implementation for resolving of Customer Grievances and Complaints related to MRBD Activity to provide the better services.
Planning and implementation for the sample quality checking of bill before bill distribution to minimize consumer bill related complaints.
Coordinating &monitoring with field supervisor/team to bill distribution in DF area after printing the bill before due date.
Training to Back office team related to MRBD Process etc.
Responsible for commercial activities.
Apr’14 To Aug’18 Essel Utilities, Muzaffarpur
It runs over 6 billing centers of NORTH BIHAR and handles more than 3, 20,000 energy billing through Oracle CC&B billing system per month for HT and LT consumer.
Presently working as Assistant Manager responsible for all the energy billing process, automation of billing meter reading and billing system, pre-audit and post-audit, Testing and Support for implementation of new application, resolve all billing issues and MIS reporting to corporate. Providing domain knowledge and solution to development team.
Roles and Responsibilities:
Client Interaction and Relationships.
Billing of consumers cycle wise and error free billing with automated system.
Project Planning, Resourcing and Work Allocation.
All issue resolution with Client.
Meeting with Senior Govt. Officials for Issue and Escalation.
Logic Provide of Power Utility Billing
Development of Billing Application and Integration with main MBC application.
Production Support and enhancements
Technical Support Team
Analysis, Design and Development of enhancements.
Check for Quality parameters and Testing.
Managing Monthly Meter Reading and Bill Distribution of 3.2 L. LT consumers.
Conducting Data Validation & Finalization for Billing.
Generated management information system (MIS) every month.
Managing Meter replacement and NSC activity.
Meter management operational activity, replacement of faulty/non static meter, new connection & bring in billing net, Permanent Disconnection, Load Extension / Reduction.
Analysis of consumer energy & demand to find out abnormalities & rectification.
PROJECTS
1.Project Name: Implementation of R APDRP Scheme in Himachal Pradesh Electricity Board Ltd. (From Apr,2011 to Apr,2014)
HCL Info Systems Limited (HCLI) has been awarded the work by State of Himachal Pradesh for the implementation and further Nexgen has awarded for the Integration & Implementation/automation of the RAPDRP project. The RAPDRP work order covers 14 towns comprising of 30 Sub Division offices.
Associate Project Manager for Integration with others System integrators of RAPDRP Project:
Roles and Responsibilities:
Day to day interaction with TCS (ERP), TCS (GIS), HCL (MDAS) and senior Management of DISCOM.
Preparation, Finalization & Submission of ASIS and SRS Document.
Identification of detailed Interfaces between the Legacy system and Gap analysis.
Implementation of one integrated solution that covers the following modules: -
Meter Data Acquisition
GIS based customer Indexing & asset mapping
Web Self Service
Energy Audit
GIS based integrated network analysis module
Identity & Access Management system
New Connection
Centralized Customer Care Services
System Security Requirement
Disconnection & Dismantling
Development of Commercial Database of Consumers
Management Information System (MIS) and DMS
Metering, Billing, Collections
Spot Billing
Maintenance Management
2.Project Name: Implementation & Automation of APDRP IT Package HPSEBL (Himachal Pradesh Electricity Board Ltd.)( From Sep,08 to Apr,11)
The scope of the project is to computerize the 12 Electrical Circles of Himachal Pradesh State Electricity Board consisting of 24 Division 128 Sub Divisions (for more than 15 Lac Consumers across Himachal Pradesh) by establishment of DATA Centre, Call Centre, Central Cash Collection Centers and Payment KIOSK.
Computerization of various business processes like billing, customer relationship Management (CRM), energy accounting/auditing and electrical network management etc. to ensure accurate assessment of energy bills, to improve revenue realization, for accurate assessment of both technical and commercial energy losses and to improve the customer relationship management. This IT initiative has been aimed to improve the overall profitability of the organization and to improve the customer satisfaction by adopting the latest IT tools.
Associate Project Manager for implementation and rollout within the Himachal Pradesh under the scope of APDRP Project:
Roles and Responsibilities:
Responsible for the Application Management, System Requirement generation, its implementation & Software Quality Assurance.
Responsible for the Data migration of legacy system for LT&HT.
Preparing Implementation plans and to ensure its execution.
Providing Consultancy and Domain Knowledge to the client and to the software development team.
Process analysis & process optimization for various commercial processes of HPSEBL by comparing it with best practices.
Responsible for gathering the system requirement of various department of HPSEBL (Billing LT&HT, Commercial, Establishment, JE, Stores, Vigilance, Enforcement, etc.) and its System Requirement Specification Preparation.
Establishing and communicating the ethics of working within a consulting process.
Setting and achieving the performance level in order to provide speedy and quality services to Client and to meet the management expectations.
Interaction with End users and resolving all their Grievances.
Coordination with Software team for the software designing as per client requirement.
Coordinating with the other departments, as needed for the project implementation.
Approval of User Acceptance Test of developed Software before deployment on Production.
Training of software to End Users and Higher Management on Application.
3.Project Name:Common Integrated Police Application (CIPA) ( From Jun,07 to Jan,08 Contract Job of 6 months)
The scope of the project is to computerize and implementation of application in all over Himachal Pradesh.
Technical Assistant for police station to provide training and to automate the manual process at Police station and to report the application issues.
Roles and Responsibilities:
Responsible for Software update.
Support, Application Implementation, Demo Presentation.
Technical support, Database.
Backup.
IT SKLLS.
Operating System MS Dos, Windows98/XP, Linux
Language PL/SQL
Productive tools MS Office
Data Base Oracle 8i, Oracle 10g, MS Access
EDUCATIONAL QUALIFICATION
2013 MBA (System) from MSU
2005 BSc.IT from Sikkim Manipal University.
2006 Diploma in Tally 6.3 and 5.4
2006 Call Center course
PERSONAL DETAILS
Date of Birth : 16th August 1981.
Languages Known : English, Hindi
Notice period : 1 Month.
Passport No. : L8039567
LinkedIn profile : https://in.linkedin.com/in/sushil-chauhan
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