Customer Service Manager

Curriculum Vitae

Estelle Lombard

CONTACT DETAILS:

Contact Number: 060-***-****

Email Address: ***************@*****.***

PERSONAL INFORMATION

Surname: Lombard

Full name: Estelle

Nationality: South African

Identity number: 800-***-**** 089

Languages: Afrikaans (fluent)

English (fluent)

Driver’s License: Learners

Own transportation: Yes

Health: Excellent

Physical Address: 101 Sauer Str, Randgate, Randfontein

Gender: Female

Marital Status: Engaged

Dependents: Two

Hobbies: Painting, beading, cycling, nail arts

EDUCATIONAL INFORMATION

School: Koster Combined School

Highest grade: Grade 12 – Senior Certificate

Year Completed: 1998

Subjects: - Afrikaans - Business Economics

- English - Typing

- Maths - Biology

EXTERNAL EDUCATIONAL INFORMATION

School: WestCol College

Course: Educare – Early Childhood Development

Course Completed: N4, N5 & N6

Period: 2015-01 to 2016-07

Subjects: - Day Care Personnel Development N4

- Education N4

- Educare Didactics Theory and Practical N4 N5 N6

- Child Health N4

- Entrepreneurship and Business Management N4

- Day Care Communication N5 N6

- Educational Psychology N5 N6

- Day Care Management N6

Still have to get work experience for 18 months to get my Diploma

COMPUTER LITERACY

- Microsoft Office (especially proficient in Outlook, Word, Excel, PowerPoint)

- Quick Books

- Syspro

- Quadrem

- Open office

- Internet

- Logo design

- Babbage K8

EMPLOYMENT HISTORY

MAN-DIRK (PTY) LTD

12 July 2010 – 30 November 2018

Reason for leaving: Retrenchment

Positions held at Man-Dirk:

Branch: Randfontein

Promotion starting date: 28 March 2017 – 30 November 2018

Position Held: Buyer Non-Stock / Assistant Buyer Non-Stock

Duties: - Downloading mails and placing orders from branches

- Run SQL buy-out report and place orders accordingly

- Verify Part number, description, cost and delivery with supplier and also negotiate best prices and delivery periods with suppliers

- Follow up and resolve branch and supplier queries Follow up / investigate and sort out any queries on short sup-ply / over charge etc. on orders received

- In conjunction with Assistant Buyer expedite outstanding purchase orders to ensure on time delivery / collections

- In conjunction with Assistant Buyer update the purchase order notepad regarding any feedback from suppliers

- Preparing all COD documentation for payments i.r.o.

- Order processing and e-mailing of orders to supplier for all branches.

- Order processing for any other orders required by individual staff members that are entered into a requisition book.

- Making necessary changes to p/slips before generating orders.

- Changing buy-out lines to stock codes as indicated by Vincent and e-mailing this to the branches.

- Entering internal sales or supplier queries on system and e-mailing these to the branches taking care to copy the responsible buyer for the relevant branch.

- Expedite outstanding purchase orders to ensure on time delivery / collections

- Update the purchase order notepad regarding any feedback from suppliers

Weekly:

- Send out Back Order Reports to all suppliers with outstanding orders – update notepads / order dates.

- Supervisor if non-compliance

- Provide Supervisor with confirmed values that can be invoiced for the month for relevant branches

As / when required:

- Assisting co-workers with order placement, expediting etc.

- COD co-ordination

- Collections

- Source alternative supplier

Key Performance Areas

- Meeting criteria of the buy-out procedure ie. On-time placement of orders (not incl. capturing), follow-up and resolving of branch and supplier queries

- On-time delivery/collection of orders from suppliers

Name: Christelle Grobler

Position: Non-Stock Buyer Manager (Procurement)

Contact number: 011-***-****

Branch: Man-Dirk Randfontein

Starting date: 1 July 2013 – 27 March 2017

Position Held: Internal Sales

Duties: - Capturing orders

- Creating quotations

- Expediting

- Reports on Buyers, end-users, credits, on time deliveries

- Sorting out queries

- Filing

- On request sending Credit notes to customer

- Customer Service

- Get costing from suppliers

- KPA management

- Admin

- Problem solving skills

Name: Roxanne Sadler

Position: Internal Sales Manager

Contact Number: 079-***-**** /011-***-****

Branch: Man-Dirk Rustenburg

Starting date: 12 July 2010 – 30 June 2013

Position Held: Internal Sales & Admin Data Capturer

Duties: - Capturing orders

- Creating quotations

- Expediting

- Reports on buyers, end users, credits and punctual deliveries

- Resolve queries

- Problem solving skills

- Filing

- Customer Service

- Handling the petty cash

- Receiving of stock

- Answering of phones

- Get costing from suppliers

Reporting person: Christina Breetzke

Position: Branch Manager

Contact Number: 082-***-****

Training and knowledge of the following supplier products:

PPE – Personal Protective Equipment:

- Bagshaw

- Dromex

- Hse – Honeywell

- 3M

- Bova

- Lemaitre

- Uvex

- Elvex

Other:

- Bosch machinery

- Metabo

- Fluke

- Megger

- Powerteam

- Master lock

- Locks

- Mater Locks

- Lasher

- Harris

- CRC

- Herchell

- Pferd

- Lukas Abrasive

- Reeflex Welding

- SA Tool (Welding)

- Band-it

- CCL

- First Cut

- Christensen Tools

- Lubrication Equipment

- Coba Africa – Mats – safety mats

- Lite-Optec

- Snap-on

- Eclips

- Bahco

- Lifting

- Gobakanya

- Gedore

- Jonnesway

- Reinol

- Pratley

COMPANY: VAN HEYST VERKOELING (TRANSPORT & ESKIMO TOFFEE’S)

Address: Rustenburg

Starting date: 27 February 2007 – 30 January 2010

Position Held: Secretary/Admin/PA

Duties: - Handling accounts

- Creating and placing orders

- Creating statements, quotations and invoices

- Reception and admin duties

- Filing

- Handling petty cash

- Making appointments and answering the phones

- Making Vat summaries for the accountant

- Creating logo’s, sending and receiving e-mails and faxes

- Creating diesel orders & keeping record of diesel slips

- Schedule the loads of customers (transport)

- Work independently

Reason for leaving: I worked full day for 30 months (2 years) but the company got into a financial crisis

Name: Lize van Heyst

Position: Owner

Contact number: 073-***-****

COMPANY: DR VAN ZYL DENTIST

Address: Rustenburg

Dates: 2001 – 2003

Position held: Baby sitter

Duties: - Looked after two girls (3 month old and 3 years old) at the practise.

- Played, cleaned and did some activities with the 2 children.

Reason for leaving: They moved to Wilderness

Name: Ronel

Position: Owner

Contact number: 082-***-****

ABOUT ME:

I am confident that I have produced quality work all these years for a level of commitment and dedication that is unquestionable. My loyalty, integrity and honesty has been exposed to various elements of discipline.

I believe that I can fill a position to add more value and to contribute significantly to the company.

I am hardworking, independent and I can work with and without supervision. Use own initiative to solve any problems that may occur. Perform well under pressure and can multi-task. I’m a fast learner and strive for excellence.

I am eager to prove myself as an asset to any company who employ me.

Thank you for the opportunity.

Estelle Lombard

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