Engineer Customer Service

CURRICULUM VITAE

Name : Xec Chandsab

Date & Place of Birth : GOA - 11th August 1953 India

Nationality : Portuguese

Present address : GIS Section, Doha Qatar telecommunication

Post Box 174

Doha – Qatar

Contact No. : +097*-******** [Mobile] Doha Qatar

E-mail : **************@**********.***

India Address : Umer Manzil,

Merces, Near Nandu Hotel

Goa – India

Doha Qatar address

: Khulifat jaded street no 841

Near ladies garden villa no 20

Opposite German school

Doha Qatar

Portugal Address : Av. Antonio Augusto de Aguiar, nº 66 - 4º Dto., 1050-018 Lisboan

Speaking language : English Arabic Hindi Urdu Marathi Portuguese very well fluency

Writing language : English Urdu Hindi Marathi

Passport details : P 203492

Marital Status : Married

Driving license: I have international driving license

Visa Status : My own visa with NOC And with QID

Objective:-

To achieve a leading and responsible position in an organization, wherein I shall contribute successfully to the goal of the organization and challenge, learn and enhance my skill set optimistically

Educational qualification:-

Completed Bachelor Bachelors Degree in Arts (History), Bombay University, Burhani College, Jun 1975 - Mar 1978

Completed Higher Secondary School (HSC), Jun 1973 - Mar 1975, Burhani College Bombay.

Completed Secondary School Certificate (SSC), Jul 1964 - Mar 1973, St. Joseph's High School Bombay.

Technical qualification:-

Diploma in Telecommunication Networks Draughtsman, Jan 1973 - Nov 1975, Govt. I.T.I.

Saboo Siddiq Polytechnic, Bombay.

AutoCAD Training course – R1.12 Intermediate level, Nov 1994 - Apr 1995, Doha, Qatar

I have successfully completed the Keyboard techniques, English training course 7th November 1998 to November 1998- Doha – Qatar.

Key Skills & Competencies:-

Strong communication skills.

Excellent interpersonal skills and a professional manner.

A comprehensive understanding of health and safety regulations.

Ability to evaluate, prioritize, organize and delegate work schedules.

Ability to work under pressure.

Excellent Organizational skills.

Keen to learn more.

Experience:-

More than 40 years of work experience in including more than 30 years in Doha Qatar different kind of fields like GIS Sr. Draftsman Telecom Engineering, Marketing, Customer Service Fiber Optic ISP Team Manager with Supervisor, FTTx ISP and OSP GIS updating Construction Site Engineer, Secretarial Job, Material Controlling, Procurement, Sales & Procurement.

Professional Experience:-

Position: Sr.GIS Draughtsman

From:- Sep 1983 – April 2012

Employer:- Qatar Telecom (Qtel) Doha-Qatar

Jobs Involved

Preparation of Key Plans of various Network areas in Qatar.

Preparation of Cable Distribution Drawings.

Preparation of D.S.R.S.

Preparation of Drawings for Fiber Optic Network.

Updating of all types of Work Order in Telcordia NE in System.

Preparation of route maps for Fiber Optics

Updating of all types of Drawing Office records in NE System, as per completed Works Orders.

Updating of all types of Fiber Optics Drawings records.

Updating all Roads Works which we was getting from all Dept. Ministry

OSP Data capture activities on Network Engineer, Arc GIS AND CAD Platform.

Support for Design and Planning FTTx, FTTb FTTp FTTh Network.

Checking Customer’s frequency from Dps Using Web GIS.

Preparing Civil Reports for Proposed Ducts Manhole Joint Box Pole.

New acquisition provide customer location using throw CRM.

Equipment planning OLT, ODF, and Fiber Cable joined closure, Splitter, MDU ONT.

QC/QA of Routing Table, Main cable Design, Manhole/joint box details ODF Design using Telcordia Network Engineer and AUTO CAD.

Routing Table preparation and comparison.

Extract and provide the customer location area Cable Splitter.

Provide the plp for Manhole Blockage and buried issues.

Extracting inputs from NE and providing the inputs to survey team.

Conversion of Data from ESRI Formats to CAD Formats from CAD format to ESRI format.

Soft ware’s ARC GIS 9.2 AND AUTO CAD MAP 2011 Web GIS.

Customer Orientation:-

Updating all types of Civil work of Road works and also doing Site Supervisor.

Handles internal (Q-Tel) customers, and contributes in the handling of External (other Government Agencies, Vendors, Consultants etc.) Customers.

Direct Response to Customer calls Internal as well as External.

Working with Main Contractor AL ASHGHAL & all other Sub-Contractor.

Preparing different kinds of layout like construction layout of plan Road Infrastructure & Road Lighting Layout Plan, Vodafone & Qtel Layout Plan, Qatar National Broadband Network and Water Department Layout Plan.

Business Orientation:-

Respond to Business needs and requirements in timely manner.

Liaison with other Departments as per the tasks assigned

Supporting customer service Supervisor.

Planning & Organizing:-

Organizing all the completed Work Orders.

To make sure all works order to get then updated in proper way. So all users can access to these information without any difficulty.

Problem Solving:-

Liaising with External Network

Liaising with the Planning team to overcome all pending issues related to Civil/Cable works.

Liaising with other Utility Projects on Road Opening System for their Department Road Construction of Buildings.

Communication, Negotiation & influencing:-

Preparing of Clarification Report for the issues raised from time to time by customers.

Possess excellent communication skills.

Team working, Coaching, Guiding:-

Works as part of updating team

Using full power to meet our department goals

Guiding other staff from different department to get the work done properly

Provide training to new staff to implement proper tools. To reach the Professional level.

I work As FTTx Fiber Planner also I used to go field to check field Proposal for clients etc.

Position: Telecom Engineer

From:- April 2012 – till Date

Employer:- Chandsab Rent a Car, Trading & Contracting Co. (Own Business)

Doha-Qatar.

Jobs Involved

Supervision of FTTx FIBER OPTIC FIELD work, IBS PROJECT, ISP,OSP GIS UPDATION, ISP OSP Field work

ISP OSP designing.

Appendix 1BOQ Over Head.

Appendix 1BOQ under Ground.

Appendix 1BOQ FTTb.

Appendix 1BOQ B2H

Taking Appointment from Customers

Door Knocking, Installation ISP or OSP Fiber Cable ISP Migration preparing progress

Report in prescribed format, Invoice Control Sheet,

Customer Lead Blockage

Keeping full Materials Report like ONT, CAT 6, CAT 3,2, Core Fiber, RJ 45 Power Socket, Labeling Installed RJ45, HIS AND IPTV, Over Head, Cable Full Materials Report I used keep record & submit to my Manager.

Customer Service, Marketing & Sales.

Supply of different types of materials.

Field Survey

Taking Orders.

Preparing of Quotation, Invoices, and Contract & Analyst.

Collecting Cheques from the Clients

Submitting Invoice at Clients Office.

And other Project Coordination Works.

I work as ISP Team Manager

I work in KBM Construction Company as Site Engineer

Other Experience:-

1983 to 1987 Served Cable & Wireless in the capacity of Telecom Network Draughtsman in Q-TEL, Doha – Qatar

Feb 1980 to Aug 1983 worked as Telecom Network Draughtsman in Etisalat Telecommunication Sharjah, U.A.E.

At present I am working in KBM Real State Company as Site Engineer cum Supervisor. From 5th June 2015 to 19th December 2015.

I was making supervisor of all staff of Maintenance work of Villas and Building

I used collect rent from tenants,

I used to make daily reports of staff and weakly reports I was submitting to Manager.

I was attending meeting with Contractors for New Building Maintenance.

I used to bring Quotation from Contractors for new Villas Work etc.

Right now I am working as Sales Engineer in one big company.

I am going in field to bring order attending meeting with Clients.

Going in many big company to check New Projects and Sales Equipment’s of full

It solution. I had very good experience in sales.

(I am willing to relocate any Country and I had my Passport EU no Issued of VISA also and willing to Join as soon as possible if I get Job Offer).

Xec Chandsab

Mobile No +974-********, +974-********

Doha Qatar

Skpe id is xchandsab

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