Native Arabic Speaking CSR
Resume:
ABDELFATAH ABOELHANA
Tel: +201*********
***.**********@*****.***
OBJECTIVE
Seeking a job in a reputable company where my background and my experience can be well utilized. The reason that I left UAE because I believe that I can create or start my job career inside my country, Im expecting better because my English and my experiences.
EDUCATION
2007 High Institute of Social Worker Cairo, Egypt
Grade: Fair
SKILLS
Computer Skills:
Good Knowledge of all Windows and MS Office.
Good Knowledge of the Internet.
Good Knowledge of sending and receiving formal Mails.
Language Skills:
Good command of both written and spoken English
COURSES
Mar 10th-2011 Basic Business Skills Acquisition (BBSA) Cairo, Egypt
Sponsored by the Future Generation Foundation (FGF)
Training
Developed Language and Computer Skills
Enhanced Presentation & Project Development Skills
Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting, Business Correspondence and Report Writing.
Communication skills course provided by Dale Carnegie.
Gradate Resource Program (GRP) Customer Service by Dale Carnegie Training (DCT) sponsored by Future Generation Foundation (FGF).
Including:
Negotiation skills.
Dale Carnegie seminar (customer service).
World class Customer Service.
Writing results.
Complaints
Proposal.
Building relationships with customer.
Dealing with difficult customer.
EXPERINCE
FEB 2016- July 2018 Millennium Opportunities Al Ain, UAE
Sales Merchandiser
Monitoring Sales situation in all locations.
Make sure all locations filled on with Stocks.
Increasing Quality of service of all staff.
Trying to achieve the target.
Sending sales report daily to the management.
Following the price and promotions.
Manage selling area when supervisor and manager not there.
JULY 2015- JAN 2016 Metra Computer Cairo, Egypt
Operation Senior Agent
Dell
Handling service centers requests allover GCC.
-Ordering spare parts form Dell.
-Following up all orders till become closed.
-Handling Swap and Refund for Customers.
-Handling return parts to Netherland.
Following up other Agents work.
Finding better ways to reach higher valuating marks from Vendors.
Dec 2014- JUN 2015 Grand Stores Al Ain, UAE
Merchandiser
Nikon Camera
Trying to achieve the target.
Sending sales report daily to the management.
Following the price and promotions.
Manage selling area when supervisor and manager not there.
Sept 2012- Nov 2014 Carrefour Abu Dhabi, UAE
Salesman
Preparing promotions (implementation and changing prices).
Following every day the E-Mail address.
Making orders to suppliers.
Managing staff and merchandisers.
Manage selling area when supervisor and manager not there.
Responsible to take any action.
June 2011- Feb 2012 Elaraby Group Cairo, Egypt
Customer Service Agent
(Call Center)
Handling calls from customers.
Listening to the customers to solve their problems.
Knowing what customers need to improve our company.
Creating maintenance orders or following orders.
April 2009- Oct 2010 Ramada Resorts Cairo, Egypt
Customer Service Agent
Listening to the customers to solve their problems.
Knowing what customers need to improve our company.
Making customers know their rights.
April 2008-April 2009 SIAC Cairo, Egypt
Time Keeper
How to keep workers rights.
Collect their days to account their salary.
How to deal with managers and workers.
August 2007-March 2008 SIAC Cairo, Egypt
Assistant Surveyor
Working hard in a bad weather.
Work with my colleagues in the team.
How to speak with other.
May 2007-June 2007 SIAC Cairo, Egypt
Safety Officer
How to keep people in save.
How to make them follow the safety roles.
How to stay all the time waking up to watch my work.
INTERESTS
Playing Football, Traveling, Listening to others and try to solve their problems, Playing Sudoku, Watching English movies and listening English songs.
PERSONAL INFORMATION
Date of Birth: 1/1/1986
Marital Status: Single
UAE Driving License: Yes
Military Status: Postponed (3 years)
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