Administrative Assistant Customer Service

Objectives

Committed and motivated Legal and Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Experience

La Maison Simons

Customer Service Associate, Calgary, AB

Since Mar/2017

Effectively respond to customers' needs and complaints by identifying problems and taking corrective measures.

Increased customer satisfaction and loyalty in my department by utilizing customer intimacy strategies that provided pleasant shopping experiences.

Able to motivate co-workers to greater success by giving insight on customer service and shelf-merchandising strategies. Support managers with reports (best sellers and best merchandise places).

Superkit

Sales Operation Coordinator/Office Coordinator, Sao Paulo, Brazil

From 2005 to 2014

Showcased products in several technology fairs around Brazil to obtain a more personal and hands-on approach with customers.

Organized, prepared and maintained project files and reports by using manual and/or computerized filing systems in order to meet goals and enhance productivity.

Negotiated and provided quotes for corporate customers with exceptional customer service and was awarded for a sales campaign where my team exceeded all sales targets by 100%.

Mude Comercio

Executive Administrative Assistant, Sao Paulo, Brazil

From 2000 to 2005

Used word processing, spreadsheet, database or presentation software to prepare invoices, reports, memos, letters, financial statements and other documents;

Answered telephones, greeted visitors, met with clients, and handled business and administrative details

Arranged and organized meetings;

Drafted correspondence and reports;

Scheduled and managed supervisors' appointments and meetings using electronic calendar systems, and made travel arrangements, prepared expense reports, ordered and maintained office supplies.

Education

Bow Valley College, Calgary, Legal Administrative Assistant. Graduated in 2018

Administrative routines on the law office environment by operating computers and other office equipment.

Global Village Languages, Calgary, ESL, Calgary, 8 months, 2016.

English as a Second Language by training written and spoken communication;

Universidade Anhembi Morumbi, Brazil, Business Administration, 1 year, 1990.

Focuses on the administrative skills and knowledge every organization needs.

Skills

Advanced User on Microsoft Office, Livelink, Bookkeeping, Transcription, Proofreading, Legal Document Drafting, Document Management, One Note, SAP, Skype, English and Portuguese.

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