Customer Service Representative

Monika Sephen

Lake Elsinore, CA ***** 949-***-**** *************@*****.*** linkedin.com/in/monikarsephen Education

BACHELOR OF SCIENCE MAY 2019 CALIFORNIA STATE UNIVERSITY-LONG BEACH, CA

• Biomedical Engineering

ASSOCIATE IN SCIENCE MAY 2017 SADDLEBACK COLLEGE-MISSION VIEJO, CA

• Associate in Science, Physics.

• Associate in Science, Mathematics.

Projects/Experiences

APPLIED MEDICAL, INC. -RANCHO SANTA MARGARITA, CA JANUARY 2019 - PRESENT

• Designed a fully automated calibration system for surgical Inertial-Measurement-Unit (IMU) CALIFORNIA STATE UNIVERSITY, LONG BEACH -LONG BEACH, CA FALL 2017 - PRESENT

• Developed a Bluetooth EMG system with Arduino and MATLAB

• Measured and analyzed multimodal signals-Electromyography (EMG and Motion Capture system)- to identify optimal athletic training techniques

• Applied bioinformatics algorithms to study gene sequences and to find Motif, Orci, and Terci of gene replication

• Implemented several classifications (machine learning) methods to reduce the dimensionality of Big Data

• Developed a methodology to monitor babies using motion detection

• Built a moisture detection alarm system

• Built a compact ECG system to capture the cardiac signal and filter noise/artifact Course work

Biofluids and Transport • Bioinformatics and Genomics • Computational Physiology • Biomechanics • Systems and Digital Signal Processing • Data Acquisition and Analysis • Biomedical Instrumentation • SACHE-Engineering process Safety Training.

Computer Skills and Tools

Python • MATLAB • C-Arduino • SolidWorks • Star-CCM+ • Cadence PSpice A/D • OpenSim • LabView • OptiTrack Motion Capture • Microsoft Office.

Professional Organization Membership

• American Institute of Chemical Engineers (ALCHE)

• Biomedical Engineering Society (BMES)

Other Work Experiences

MANAGER/OFFICER AMERICAN FLAG CO – NEWPORT BEACH 06/15/2015 - PRESENT Recruit and manage staff by coaching, counseling, motivating, monitoring, and appraising job results. Perform administrative tasks such as payroll, scheduling, and banking. Develop strategic sales plans to increase revenue. Build business relationships with potential customers.

CLIENT SERVICE REPRESENTATIVE BANK OF AMERICA CORP 10/01/2011 – 05/30/2015 Learn and maintain an in-depth understanding of product information. Provide knowledgeable responses to diverse questions. Complete all point of sale opening and closing procedures Share best practices for sales and customer service with other team members to help improve the financial Center’s efficiency

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