Sales Customer Service
Resume:
Cina Carrigan
****.********@*****.***
PROFILE
Talented, mature sales and service professional seeking a sales and/or customer service position. Polished professional with excellent speaking voice, keyboard skills, ability to function in a group or individual setting, manage teams, achieve sales quotas and quickly and politely resolve customer issues.
EXPERIENCE
Recruiter/Sales/Sponsorship
Muscular Dystrophy Assoc., Charlotte, NC 02/15 to 3/18
Telephone recruiter/fund raiser for national non-profit organization in call center environment. Consistently achieve and sustain highest show rate and funds raised amount among Charlotte office recruiters.
Senior Business Developer
K & P Consulting, Charlotte, NC 02/11 to 11/14
Developed and serviced database of new and existing client companies for HR, Sales and Leadership training
Director, On-Site Training Division 04/02 to 8/10
Council on Education in Management, Charlotte, NC
Academic partner with The George Washington University and provider of human
resource certification training and professional development training programs
Director of Sales position with primary objective of generating revenue through negotiating and closing contracts for training programs facilitated on-site, at client facilities throughout the U.S.
Cultivated a client base, consisting of medium-large corporations, public sector
employers and non-profit organizations throughout the U.S.
Increased client base through developing relationships with trainers and attorneys
Created direct marketing campaigns and generated proposals for training programs
Conducted prospecting through telesales and various forms of direct marketing
Assessed client needs and prescribed appropriate training interventions
Aligned trainers with specific projects to ensure highest levels of client satisfaction
Maintained a 78% Gross Profit Margin, the highest of any division within the company
Maintained a 100% closing ratio on all negotiated contracts
Sales Team Lead, promoted to Director 4/02 1/01 to 4/02
Council on Education in Management, Charlotte, NC
Led a team of 14 sales associates and generated revenue through sales of public seminars, workshops, and professional development training and certification programs
Created direct marketing campaigns and cultivated leads from prospect lists
Coached and developed team members to increase sales
Monitored sales process in an inbound and outbound telesales environmentPromoted to Director of On-Site Training Division due to excellent sales capabilities
Sales Associate, promoted to Sales Team Lead 1/01 10/00 to 4/02
Council on Education in Management, Charlotte, NC
Telephone sales of education products to the Human Resource industry
Consistently top sales producer within a group of 15 sales associates
Promoted to Team Lead in two months
EDUCATION, CERTIFICATIONS, AND SPECIAL SKILLS
Limestone College, Gaffney, SC, undergraduate coursework, Liberal Arts,
Central Piedmont Community College:
Completed Real Estate courses in Brokerage, Finance, and Property Management
Proficient in MS Office, Word, Excel, PowerPoint and Google
Graduate of Sandler and Huthwaite selling courses
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