Administrative Assistant Customer Service
Resume:
VICKI HAFNER *****.********@*****.***
Stratford, ON
PROFESSIONAL ADMINISTRATIVE ASSISTANT
Administrative Assistant with 15+ years professional experience with a keen eye for detail, self motivated and always brings a positive attitude to the workplace. With a strong work ethic to ensure that clients receive service that is over and beyond expectations.
Extensive experience in office administration, customer relations, and client support
Strong interpersonal, organizational, and communication skills; excellent telephone etiquette
Effective multi-tasking and time management abilities; prioritized jobs to meet tight deadlines
Efficient working independently on projects as well as collaboratively within a team setting
Competency in: MS Office/Word, PowerPoint, Email/Outlook, and Internet
Valid G licence with reliable transportation and a clean driving abstract
Professional and detail-oriented with an exceptional work ethic
Parks and Recreational Administrative Assistant
The Township of Guelph Eramosa (Guelph/Eramosa, ON) 2006-2019
Provided exceptional customer service to rate payers with regards to facility rentals, rooms and sport fields bookings
First point of contact for all inquires relating to Parks and Recreation in the Township (13,000
residents)
Assisting with day to day operations at the Royal Distributing Athletic Performance Centre
Efficiently executed all clerical duties assigned such as daily banking requirements, invoicing for rentals and collecting rental income from monthly tenants
Proficient in Microsoft Word, Office, Excel, City Wide and Keystone
Demonstrated superior organizational skills when organizing cleaning staff and bartending staff
Effectively compose work orders for external staff, and maintained staff schedules
Customer Service Collections Representative
Bell Canada (Kitchener, ON) 1996-2005
Appropriately answered high volumes of calls in a quick and prompt manner in the collections centre
Corresponded to complaints with regards to phone bills through the vice presidents office
Maintained a calm, polite and friendly composure during difficult client situations
Successfully met daily targets and exceeded goal expectations of the company
Maintaining account payments by monitoring payments; following up to obtain future payments
Horticulture/Retail Florist Certificate, Seneca College, Toronto, ON 1988
WHIMIS Certified
Smart Serve Certified
First Aid Certified
QuickBooks
Medical Terminology Certificate
CAREER HIGHLIGHTS
PROFESSIONAL EXPEREINCE
EDUCATION & TRAINING
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