Customer Service Accounting

Joyce Kassembe

Germantown, MD ******@*****.***

240-***-**** linkedin.com/in/joyce-kassembe-80aa2610

ACCOUNTING AND FINANCE PROFESSIONAL

Accomplished Accounting and Finance professional with extensive years of experience working in dynamic, fast-paced financial environments. Excellent customer-focused problem solving skills, strong verbal and written communication skills, and excellent interpersonal and organizational aptitude. Fast learner who excels at learning new skills with a background in accounting, mathematics, statistics, and research. Core competencies include:

● Accounting and Finance ● Customer Relationship Management

● Accounts Payable / Account Reconciliation ● Business Process Improvement

● Financial Analysis and Reporting ● Sarbanes-Oxley Act

● Internal Controls ● Internal Audits

TECHNICAL SKILLS

PeopleSoft, Oracle, Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Oracle Database, Solomon VI, JD Edwards, MAS 500, Infinium, Great Plains Accounting Plus, Hospitality Solutions, Salesforce, ADP

EXPERIENCE

Fannie Mae, Washington, DC 2015 – Present

Accounts Payable Associate

Process invoices and disbursements forms using PeopleSoft 9.2, reviewing and verifying data against appropriate documentation.

Provide excellent customer service to both vendors and employees, resolving payment issues in a timely manner and educating customers on procedures and policies.

Research and resolve purchase order issues, matching exceptions and amendments by working with both employees and suppliers.

Partner with vendors regarding escalated issues and invoice discrepancies, reconciling vendor statements.

Manage accounts payable invoice email box, answering questions and electronically filing invoices and disbursement forms.

Load pay information into respective payment terms in a timely and accurate fashion.

Manage and maintain voucher fallouts within SLA and rectify GL accounting discrepancies.

Accurately record wire transfers into Peoplesoft in a timely manner, generating a report for wires recorded.

Assist in PeopleSoft testing to improve various AP processes.

International Baccalaureate Organization, Bethesda, MD 2014 – 2015 Accounts Payable Associate

Received, researched, and resolved a variety of routine internal and external inquiries concerning account status.

Ensured timely and accurate processing of expense claims using Oracle 12R.

Researched returned payments and outstanding checks using JP Morgan Chase Bank site and ran required reports.

Handled calls, emails and other communications escalated for further investigation.

Filed, maintained, and distributed accounting documents, records and reports.

Processed vendor payments and prepared reports for cash disbursements, direct deposits, wires, and positive pay.

Assisted with year-end preparation of 1099s.

Pew Charitable Trusts, Washington, DC 2013 – 2014 Senior Associate/Payment Services

Supervised one associate and two coordinators for the Foreign Payments Team.

Reviewed invoices, travel advances, expense reports, and other payment requests for coding accuracy and proper approvals.

Processed PNC Visa credit card ACH payments through People Soft 9.1.

Downloaded VCF file that contained monthly VISA charges, submitting charges for allocation to general ledger standard accounts. Uploaded the coded file to PeopleSoft 9.1 to build and post Visa charge vouchers.

Researched the status of stale checks, voiding or reissuing checks.

Ran weekly check cycle and ACH payments through PeopleSoft 9.1 and wire payments through different bank sites depending on currency.

Coordinated monthly corporate VISA card policy and coding training for new employees.

United BioSource Corporation, Bethesda, MD 2010 – 2013 Accounts Payable Accountant

Reviewed and processed invoices, travel advances, expense reports and other payment requests using MAS 500.

Notified internal customers regarding incomplete or inaccurate payment requests.

Managed accounts payable monthly close process for proper coding and approval.

Reconciled American Express credit card charges, ensuring that payments were properly accounted for and cleared in a timely manner

Coded assigned payable documents accurately to proper vendor and general ledger standard accounts

Tested and implemented changes to accounting functions and processes to comply with changes in accounting regulations.

OPNET Technologies, Inc., Bethesda, MD 2007 – 2010 Accounts Payable Specialist

Processed invoices, travel advances and credits in PeopleSoft 9.0, obtaining required approvals, matching purchase orders, codding to proper GL account number, and auditing batch reports for accuracy and anomalies.

Reviewed and processed standard invoices, purchase order related invoices, travel advances, expense reports and other payment requests using PeopleSoft 9.0

Setup, maintained and processed recurring invoice batches; assisted with monthly general ledger close process.

Provided excellent customer service to vendors and employees, resolving payment issues and educating customers on procedures and policies

Researched invoice issues and PO discrepancies, communicating results with vendors

Uploaded expense report files generated from PeopleSoft 9.0 to ADP for payment

Reconciled petty cash account, fixed assets and American Express bills monthly, creating and uploading journal entries into PeopleSoft 9.0

Assisted with SOX 404 compliance, including documentation and execution of controls and procedures.

Coordinated AP training for new employees.

EDUCATION

Master of Science – Operations Research & Engineering Management, The George Washington University, Washington, DC

Bachelor of Science – Mathematics and Statistics, University of Dar es Salaam, Dar es Salaam, Tanzania

Pursuing Certificate – Accounting, Montgomery College, Germantown, MD

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