Administrative Assistant Customer Service

KAPRENAI MAGBO

***** ****** ***** ***, ******, TX 75792 713-***-**** ************@*****.***

Quality-focused and customer service oriented professional able to provide cross-functional administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

Bilingual – Fluent in English and Spanish.

Actively participates as a member of a team to move toward the completion of goals.

Adept at managing time, coordinating details, and balancing competing demands.

Microsoft Word, Excel, and PowerPoint; Types 48 WPM.

CPR Certified.

KEY QUALIFICATIONS

Basic Coding Skills for ICD / CPT Third Party Medicare Medicaid HMO PPO CMS1500 Claim Form Billing Cycle Claims Appeal Process Medical Administrative Assistant Medical Terminology Patient Processing

Patient Registration Medical Laws & Ethics Medical Records Management Release of Information

HIPAA Compliance Medical Transcription Office Accounting

Anatomy & Physiology Meaningful Use ICD-9 ICD-10

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences - Medical Administrative Assistant, 2019

PROFESSIONAL EXPERIENCE

A&A Flooring And Remodeling, Winona, TX 07/2013 - Present

B & A Logging, Tyler, TX 07/2013 - Present

Secretary

Answer phones, handle filing, record data, and perform a range of related administrative duties.

Maintain calendar, appointments, and meetings.

Screen calls, greet visitors, and manage incoming correspondence.

Retrieve and distribute information to employees and clients.

Plan and schedule meetings and appointments and organize and maintain paperwork.

Conduct research and circulate information using telephone, email, letters and websites.

Tiny Town Learning Center, Tyler, TX 01/2013 - 10/2014

Child Care Provider

Created and maintained a warm, secure, and affectionate climate for young children.

Ensured the children were safe and well cared for.

Nurtured children and organized activities, such as teaching the alphabet, numbers, shapes, and colors.

Taught basic skills such as sharing toys, bathroom procedures, and how to play with other children.

Housekeeping Mother Frances Hospital, Tyler, TX 01/2008 - 09/2012

Housekeeper

Completed cleaning tasks of patient rooms, care areas, and access areas to ensure health standards were met.

Replenished supplies and maintained equipment.

Planned and organized work assignments to properly utilize time, resources, and supplies.

Kept storage areas neat and carts well stocked.

Foot Locker, Houston, TX 03/2006 - 06/2009

Sales Manager / Customer Service

Oversaw regional and local sales managers and their staffs.

Planned and directed staffing, training, and performance evaluations to develop and control sales.

Prepared budgets and approved budget expenditures; resolved customer complaints regarding sales and service.

Reviewed operational records and reports to project sales and determine profitability.

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