Customer Service Representative

SARAH PROUTY

720-***-**** ***********@*****.***

CAREER OBJECTIVE

I enjoy helping people and businesses to reach their highest potential by ensuring customers are well cared for by combining hard work and dedication. Right now I am looking for a position with a company or individual that offers a friendly and supportive work environment. I am often known to exceed corporate goals.

KEY COMPETENCIES

Strong written and oral communication skills

Intermediate level MS Office

(Word, Excel, PowerPoint)

Reliable and self motivated to excellence

Strong computer operation knowledge

KNOWLEDGE OF

Microsoft Office

Reservation Systems

Multiple Phone Lines

Standard Sales Techniques

Administrative procedures

PERSONAL SKILLS

Communication

Organization

Prioritizing

Decision making

Problem solving

High ethical standard

Reliable

Vail Resorts - Seasonal Customer Service Agent August 2013-August 2015

Responsible for providing informed and accurate response to customers about products and services offered at all Vail Resort properties via telephone and email.

Being the first point of contact for guests giving them an Experience of a Lifetime through consistently providing positive guest interactions.

Work with managers to achieve monthly departmental goals. Maintain quality performance on incoming phone calls from guests with a goal of answering at least 85-90 calls per day. The calls varied from sales calls, service calls, and service recovery.

Retained significant amounts of information in order to provide the best customer service with the most accurate and helpful information.

Sports Authority Field at Mile High - Guest Relations July 2013-October 2015

Provide the primary level of guest assistance in the seating area.

Help guests locate their assigned seats and reporting any ticketing problems to a supervisor.

Provide guests with directions or other venue information.

Act upon all comments/complaints in a prompt and friendly manner.

LiVTEL - Customer Service Representative February 2012 – August 2013

(LiVTEL provides contracted customer support for LIMOS.COM)

Respond to customer inquiries for all services provided by Limos.com

Coordinate services with local contracted operators for LIMOS.COM

Resolve any billing or service issues that arise

Alpine Access - Customer Service Representative December 2011 – February 2012

Respond to customer inquiries regarding products.

Handle customer questions regarding order status.

Resolve customer issues and address concerns regarding their shopping experience.

Macy’s - Retail Sales Associate March 2009 – November 2011

Carnival Cruise Lines - Cruise Vacation Specialist April 2005– November 2008

Knowledgeable of the cruise business operation including all ships, itineraries and ports of call.

Successfully present the cruise portfolio with professional sales techniques securing the reservation.

Complete the reservation using all necessary computer programs to make the reservation and the skills to help guests with problems, answer questions and service reservations assuring that all meet the requirements of the Department of Homeland Security and Immigrations.

Pre April 2005 available upon request

EDUCATION

Metropolitan State College of Denver

Bachelor degree: Political Science

Emphasis: International Affairs, 2003

Other experience while attending Metro State College:

Student Government Assembly Metro State College May 2003 - December 2003

Vice President of Student Services

Served as the advocate for students to the administration for issues pertaining to student services.

Member of the search committee for the new Director of the Metro State College Career Center.

Legislative Internship - Colorado State Legislature January 2003 – May 2003

Intern for the House Majority Communications Office

Attended caucuses and committee Meetings plus researched bills before the Legislature.

Plus basic office work, typing, copying, filing and answering of phones.

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