ABIGAIL ANNE M. JANDUSAY

PASSENGER SERVICE AGENT

My name is Abigail Jandusay and I am a Passenger Service Agent. With my acquired experiences, I have harnessed adept skills on customer service, situation management, and have valuable knowledge on various ticketing softwares. I am highly motivated, a team player, and flexible to adapt new skills. 092*-***-****

ac9xfx@r.postjobfree.com

1660B, Neptune St. Paco, Manila

MY PROFILE

PASSENGER SERVICE AGENT / CEBGO / SEPTEMBER 2015 - PRESENT WORK EXPERIENCE Leads efficiency of passenger's airline experience as the front liner in welcoming passengers at check-in desks and boarding gates

Verify passenger's ticket information, identity papers & documents, and luggage details Solve potential passenger issues & inform passengers about their flight (e.g. delays & flight connections)

BACHELOR OF SCIENCE IN TOURISM MANAGEMENT/ 2009-2013 Eulogio "Amang" Rodriguez Institute of Science & Technology EDUCATION Knowledge in Skyport (Navitaire) & Skyspeed System Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Excellent interpersonal & professional communication skills AIRPORT STANDARDS AND PROCEDURES SEMINAR/ OCTOBER 2017 AVIATION SECURITY SEMINAR & CUSTOMER SERVICE TRAINING/ AUGUST 2017 DOCUMENTATION TRAINING/AUGUST 2017

PERSONAL BACKGROUND

GROUND ATTENDANT-TEAM LEADER / TIGERAIR PH / MAY 2013 - AUGUST 2015 Lead and coordinated with other ground attendant for efficient booking system Provided customer service, check and handle luggage & tickets & assist with booking & boarding

SKILLS & SEMINARS Birthdate: October 25, 1992 Religion: Roman Catholic Age: 26 Civil Status: Single

CHARACTER REFERENCES JOSE RAMIR CATINDIG/ STATION MANAGER/ CEBGO/ 099*-***-**** AIMEE GALA/ TOPSERVE SENIOR COORDINATOR/ 099*-***-****