Customer Service Manager
Resume:
COVER LETTER
To whom this may concern
I am writing to enquire if you have any vacancies in the customer service field or any other department in your company. I am currently a Client Relationship Assistant and am keen to expand my knowledge, and gain exposure in companies that might be suitable in the field that I have the most experience in. I enclose my CV for your information.
I have extensive work experience in customer service and call centre industries.
I have excellent references and would be delighted to discuss any possible vacancy with you at your convenience. In case you do not have any suitable openings at the moment, I would be grateful if you would keep my CV on file for any future possibilities.
Yours sincerely
Miss Nicolette Solomons
CURRICULUM VITAE
OF
NICOLETTE SOLOMONS
HOME ADDRESS: 60 Green Acres Terraces
Broadway Boulevard
Strand
7140
CONTACT NUMBER: (C) 066-***-****
PERSONAL DETAILS
ID Number : 771***-****-***
Date of Birth : 24 October 1977
Gender : Female
Marital Status : Single
Nationality : South African
Languages : Afrikaans & English (speak, read, and write)
Health : Excellent
Dependants : 1
Criminal Record : None
Driving License : Yes, Code B
QUALIFICATIONS
SCHOOL EDUCATION
School : Atlantis High School
Highest Grade passed : Grade 12 - 1996
Subjects passed : English First Language
Afrikaans Second Language
Biology
Business Economics
Geography
History
TERTIARY EDUCATION
Institution : Shield Computer School
Subjects passed : MS Office: Word, Excel, Power Point, and Outlook
Internet
EMPLOYMENT HISTORY
1.) Period : 1999 - 2008
Company : Berco Express
Position Filled : Administrator
Duties & Responsibilities : Capture POD’s, Filing, Handle key accounts, Provide daily reports and
Feed back to clients, Re-prints of stationery, Collections, Frontline Reception,
Call Centre assistance, Customer Service and all other admin related tasks.
2.) Period : 2008 - 2010
Company : ACT Worldwide Logistics
Position Filled : Customer Services Consultant
Duties & Responsibilities :
Prepare documentation for internationals to be sent off on a daily basis,
Monitoring of all international shipments: importing and exporting,
Record, Investigate and resolve client queries/complaints to ensure client expectations are met
Capture international waybills and POD’s
Arrange specials and follow up on POD’s
Provide quotations for shipments both domestic and international
Arrange and monitor collections,
Keep filing up to date and in order
Assist other branches with queries and quotes
Compile required reports for management
Maintain company standards
Manage and Assist with switchboard
Assist with capturing cash shipments
Assist in monitoring incoming freight
Supervise key accounts
Print proof of deliveries
3.) Period : 2010 – March 2012
Company : Crystal Direct Trading
Position Filled : Warehouse-Office and Dispatch Administrator
Duties & Responsibilities :
Provide administrative and secretarial support to Warehouse management
Manage necessary document preparation
Assisting in the daily operational activities
Oversee all aspects of general office coordination.
Maintain confidentiality in all aspects of client, staff and agency information.
Interact with clients, vendors and visitors.
Answer telephones and transfer to appropriate staff member.
Open, sort and distribute incoming correspondence, including faxes and email.
Sign for and distribute courier/post or similarly delivered packages.
Perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing, mailing and filing.
File and retrieve organizational documents, records and reports.
Coordinate and maintain records for staff, office space, telephones,
Coordinate and direct office services, such as records, personnel and housekeeping.
Create and modify documents such as invoices, reports, memos, letters, sales reports, using word processing, spreadsheet, database and/or other presentation software such as Microsoft Office, Excel, PowerPoint or other programs
Interact with management
Collect and maintain inventory of office equipment and supplies.
Maintain & order stock of office supplies (stationary, office equipment, kitchen and bathroom supplies
Support staff in assigned project based work.
May supervise volunteers and other support personnel.
Assists in special events, such as fundraising activities and the annual meeting.
Assist in shop sales/client sales
Assist with overall maintenance of the organization and its offices.
Assist in Coordination of order dispatch
Overlook Logistics
Overlook general tidiness and delegate in order for premises to be kept clean and presentable
Assist with set up and presentation of show room. Making sure of maintenance showroom appearance of the show room
Tracking/managing staff attendance sheets and directing to head office on regular basis
Preparing regular documentation and direct to head office
Requesting courier quotations/tracking courier deliveries
Assistance in stock counting/warehouse maintenance/stock maintenance
Other duties as assigned by Executive Director/management.
4.) Period : June 2012 – April 2013
Company : FedEx Express
Position Filled : In house co-ordinator
Duties & Responsibilities :
Record, Investigate and resolve client queries/complaints to ensure client expectations are met
Arrange specials and follow up on POD’s
Arrange and monitor collections,
Assist other branches with queries and quotes
Compile required reports for management
Maintain company standards
Assist with capturing cash shipments
Assist in monitoring incoming freight
Supervise key accounts
Print proof of deliveries
Track all shipments for in-house client
Completing daily report to the in-house customers
Completing all relevant duties that pertains to the customer requirements
5. Period : May 2014 – March 2015
Company : Dg Store
Position Filled : Client Relations Assistant
Duties & Responsibilities :
NO.
KEY RESULT AREAS
KEY PERFORMANCE INPUTS / ACTIVITIES
1
Ordering of hardware, software & peripherals
Check confirmed order. Ensure that order received has been captured and placed correctly. Pull related sales quotation. Liaise with client on amendments to be made.
Research suppliers, availability & pricing. Process order with supplier.
Process via email, telephonically or Internet and confirm ETA
Follow up with suppliers on status of orders. Resolve and/or escalate issues relating to back orders with suppliers and Manager
Create stock codes on Fincon
Ensure direct deliveries are delivered on time, request invoice and POD from supplier and complete transaction on Fincon. Mail to relevant client.
2
Invoicing & delivery
Invoice out stock
Sales order, spot checking all info correct
Ensure stores scan and completed.
Invoice out and capture invoice number
Ensure delivered correctly (within OM, external or direct)
3
Client service
Communicate with clients on status of outstanding backorders
Build relationship with suppliers and clients to ensure improved service
Assist to resolve all client queries and escalate to Management if necessary
Acknowledging and responding to internal and external client emails
4
Stock Control
To assist with stock take in the Retail store
5
Miscellaneous
Assist other departments when required
Ensure that working area is cleaned daily
6
Follow Ups
Following up with suppliers for POD's and invoices for direct deliveries
Link up the correct POD's and invoices to the dg Store purchase orders (in order to be booked in and invoiced out)
Assist with following up on ETA's of orders where necessary
7
Filing
Pulling paperwork out of filing when credits and re-invoicing needs to be done (write the credit note nr and new invoice on the paperwork)
Assisting with filing (GRV's, client purchasing orders)
8
Ah Hoc
Assist with queries (example: account queries Finance) - pulling paperwork, etc
6. Period : March 2015- June 2015
Company : City of Cape Town
Position Filled : Clerk 1 / Office Assistant
Duties & Responsibilities :
Creating C3 Notifications- SAP
Maintaining filing Leave and Manual forms of employees and record systems
Attending to and establishing the nature of enquiries / complaints from public / officials prior to forwarding to the respective branches or personnel for attention.
Performing general office support, secretarial and telephone services
Performs specific clerical and administration functions.
Handling of personnel staff enquiries and correspondence in order provide guidance and support to employees and management.
Attending meetings and workshops
Minute keeper for General Meetings & type minutes out of meetings being held
Updating Time and Attendance records: Overview of Time and attendance
Updating overview of leave balances
Capturing daily job cards
Capturing of overtime and standby worked of employees
Closing of notifications and under recoveries
Ensuring all copies are made from overtime worked and it being sent to Head office timeously
Carrying out all tasks set forth and instructed from the Depot Manager and Senior Clerks.
7. Period : September 2015 - Current
Company : Fulvimed Pharmaceutical
Position Filled : Receptionist / Administrator / PA to CEO
Duties & Responsibilities : Handling of all incoming calls - frontline environment & switchboard and client enquiries. Sample invoices, keeping track of orders, shipping and general assistant work to CEO.
KEY RESULT AREAS
Switchboard duties
Meet and greet of clients
received and secure payments
Invoicing/ cash handling and issuing of receipts
Revert calls to the correct/various extensions
Receiving of customer orders
Do shipping manifest for all orders
Get freight costs to ship customer`s orders
Placing of Stationery and Provision order
Responsible for petty cash pay outs & reconciliation
Preparing casual wages
Reserve rental car for CEO (Business trips)
Responsible for stock taking on clean room dress code, caps, gloves, etc.
Records all the products sent as samples in register
Keep a track and trace on all products send to our clients.
Filing
Support Food and Product Safety Systems
Good communication skills
Attention to detail.
Computer literate
VALUES AND ATTITUDES
Professionalism and service commitment.
Hardworking.
Integrity.
Punctual.
Self-motivated.
Honest.
REFERENCES
1.Marcy McKinnon
Berco Express
(021-***-**** / 526 8600
2.Mark Lewis
ACT Worldwide Logistics
Operations Manager
3.Shireen Isaacs
ACT Worldwide Logistics
Supervisor
4.Julian Plaatjies
Crystal Direct Trading
Operations Manager
5.Ruth Tsotetsi-Guillaume
Human Resources Manager
Supaswift (Pty) Ltd
Licensee of FedEx Express
Tel: +27-877-**-****
Mobile: +27-73-463-****
Fax / Fax to Email: +086-***-**** / 086-***-****
6.Siphiwe Mgandela
HR Officer
dg Store (SA) (Pty) Limited
Contact Numbers: Tell: 087-***-**** / Mobile: 074-***-****
Email: ****************@*******.**.**
7.Petula Frantz
Supervisor
Water and Sanitation
Contact Number: 021-******* / Mobile: 082-*******
Email address: ******.******@********.***.**
8. Brandon Stevens
Depot Manager
Water and Sanitation
Contact Number: 082-*******
Email Address: *******.*******@********.***.**
9.Stefan Coetzee
CEO
Fulvimed Pharmaceutical
Contact Number: 021-******* / Mobile: 082-*******
Email address : ******@********.**.**
10.Wayne Cosgrave
Financial Manager
Fulvimed Pharmaceutical
Contact Number: 021-******* /
Email address : *****@********.**.**
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