Manager Sales

**** ** ******** *****

Lee’s Summit, MO *****

816-***-**** Home *****.*********@*****.***

PROFESSIONAL EXPERIENCE

DHL Global Forwarding; Kansas City, Missouri 2018 - 2019

TERRITORY SALES MANAGER

Work with base customers to develop depth of existing business while winning High Value Targets that are $400,000 and above new accounts.

Maintain a $3.5 million dollar pipeline of business in a Sales Hunter role as well as meeting 100% of monthly revenue target.

Complete and participate in all company directed training requirement to meet and exceed DHL expectations.

UPS; Kansas City, Kansas 2012 - 2018

ACCOUNT MANAGER

Work with internal and external customers to enhance the frontiers of logistics, supply chain management, and e-commerce…ensuring the flow of goods, information, and funds.

Manage a $7 million dollar territory that generates $35,000 in daily revenue.

A team leader in mentoring and guiding UPS Sales Partners on managing Sales Territories, planning calls, and utilizing DRIVE to advance the Sales Process.

Experienced Manager responsible for managing and training UPS Teamster employees to meet and exceed UPS expectations.

Shelter Distribution; Lenexa, Kansas 2006 - 2012

DIVISION FLEET & SAFETY MANAGER

Maintain regional fleet to support operations of 28 locations in ten state division.

Implement all regional safety programs as well as investigate and report all OSHA and DOT recordable accidents.

Maintain division reporting requirements to include asset sales, driver qualification records, and master equipment listing.

Responsible for meeting all registration and insurance requirements for regional fleet of over 200 pieces of equipment.

Sika Corporation; Grandview, Missouri 2005 -2006

WAREHOUSE MANAGER

Managed all shipping and receiving functions of $90 million manufacturing facility.

Manage multiple shift operations consisting of 3 supervisors and 30 personnel supporting operations seven day a week.

Reduced labor and overtime expense by 25% to meet P&L expectations.

Reorganized warehouse to streamline inventory management and order selection.

TNT Logistics; Kansas City, Missouri 1999 - 2004

CONTRACT MANAGER

Launched and operated $20 million automobile subassembly and sequencing plants while achieving Six Sigma.

Managed multi-site operations of two sequencing plants and five transportation lanes.

Managed daily operations of $20 million plant; financial, production, inventory, quality reporting responsibilities.

Oversee and manage grievances with UAW and Teamster labor.

EDUCATION

Master’s in Business Administration

Bachelor of Science in Business Administration

Central Missouri State University

CAREER ACCOMPLISHMENTS

INITIATED and ADMINISTERED

Returned Regional Distribution Center to profitability

Analyzed existing operating procedures.

Developed plan of change and improvement.

Communicated expectations and implement team building.

Trained employees and sales force in inventory control functions.

Developed policy for handling inventory control and accountability of damaged or returned merchandise.

Results: Reduced wage expenses by eliminating over 860 hours of overtime. Led company in reducing accidents by 60% in first year. Reduced cost of damaged returned merchandise by $1 million dollars in first year. Eliminated need for larger warehouse by implementing new inventory management system.

PERCEIVED IDEAS and PLANNED

Launched $20 million dollar sequencing/transportation business handling an average of 600,000 auto parts per month in one facility and 400,000 auto parts in another facility.

Designed layout of facility.

Hired, trained, and placed employees to ensure maximum productivity.

Redesigned tool to minimize handling of awkward commodity.

Communicated expectations and financial profitability on ongoing basis to entire workforce.

Coached employees to meet and exceed customer expectations.

Briefed customer on daily basis.

Results: Design used as prototype for future facilities. Tool invented used throughout company. Attrition of original workforce remained at 15%. Location chosen as one of four tour sites nationwide for potential customers. Awarded Best in Class for 2003 and 2004. Awarded Zero Defect Startup Award for issue free launch.

TROUBLESHOT and DIRECTED

Organized operations department to turn around receiving function of multimillion dollar retail distribution center of 800,000 square feet.

Addressed personnel issues.

Redefined job duties to eliminate duplication.

Reorganized scheduling procedures to maximize product flow.

Implemented safety training for dock operations and fork lift drivers.

Coordinated efforts with corporate office.

Results: Increased receiving totals by 15% from previous year. Reduced accidents by 15% and demerge charges by $80,000 in first year.

ORGANIZED and SUPERVISED

Launched inbound transportation operations for major automobile manufacturer.

Conceptualized transportation operation to replace outside contract.

Planned expenditures wage and administration plan.

Coordinated with Purchasing the arrival and installation of equipment.

Screened applicants and selected workforce.

Communicated Zero Accident expectations.

Conducted monthly driver meetings to discuss issues and concerns.

Managed two buildings and three transportation lanes, totaling 70 trucks per day.

Followed up with customer to ensure delivery needs were being met.

Results: Generated additional $7 million first year. Received Transportation Safety Award in 2004. Recognized by Customer to Corporate Office. Awarded additional business each year from 2000 to 2004. Added to $100 million dollar bid list for rights of only 6 companies to bid on business nationwide.

INITIATED AND PRESENTED

Reduced company hiring expenses while promoting corporate citizenship.

Initiated company program to support Federal and local training and hiring programs.

Sold idea to senior management and employees.

Hired and trained more than 40 unemployed community people.

Promote major not for profit organization services by speaking at business meetings.

Results: Eliminated over $20,000 in company hiring expenses by outsourcing to local government.

Awarded Full Employment Counsel Premier Employer Award in 2003.

ESTABLISHED AND LED

Directed military actions during Persian Gulf War.

Set up first Civilian Control Points along forward battle lines to move civilians from area between conflicting forces.

Coordinated operations with other military branches and military forces of other countries.

Briefed Battalion Commander on progress and issues.

Established 25,000 person refugee camp in Iraq, the first refugee camp since World War II.

Trained subordinates on how to handle Prisoner of War and refugee situations.

Managed conflicts created by multiple cultural issues and warring factions.

Established and coordinated medical services, food distribution, and security.

Directed relocation of resistive refugees back to home sites, with 10,000 being discharged in two days.

Results: Awarded three Army Commendation Service Medals for actions taken during the conflict. Recognized as only Lieutenant in the battalion with a command. Promoted to Captain.

John Craig Stevens

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