Customer Service Executive
Resume:
MOHAMED RIYAZ PM
AL MATHAR QADEEM
DOHA
QATAR
Email: *********@*****.***
OBJECTIVE
Seeking a position with a well reputed company that will allow me to apply and enhance my skill set and knowledge base and to gain quality experience so as to reach a position where I can do justice to my potential & creative inclinations which leads towards the success of your organization and to the growth of the fast developing field. EXPERIENCE
1)Position : Operation in charge (Executive) Service since 25 April 2017 TO 31 December 2018
Company: KALAM SHIPPING SERVICES PVT LTD.
TUTICORIN, INDIA.
Dealing with day to day Sea/Air shipments end to end Operations.
Handling customer queries on daily basis and providing optimum solution.
Coordinate with overseas agents and shipping lines, for arrangement and Follow up for each stage of shipment
Planning and scheduling the delivery of goods in time.
Updating customers on the shipments status at each stage of process.
Act as a link between customer and credit control to solve outstanding issues.
2) Position: Senior Documentation Executive since 29 JUNE 2015 TO 04 MAY 2016 (Transferred)
Company: MSC - MEDITERRANEAN SHIPPING COMPANY LTD. ICD BAGHDAD TERMINAL, IRAQ.
In charge of 4 member team for Export/ Import booking and documentation.
Follow-up with shipping lines for Advance Load list and cargo Manifest, showing place of Delivery as Shaljiah railway station (ICD Baghdad).
Coordination with marketing team for import & export booking.
Prepare rail manifest and submit along with the covering letter and necessary documents to the railway authorities for rake booking.
Maintaining all import and Export documents like, rake summary, discharge/ load list, yard inventory, demurrage calculation and entire train summary.
Daily updation of container movements and reporting to head of the Dept.
All the data’s related with Export / Import and logistics, updating through AFSYS software.
Preparation and maintaining EIR, GATE IN / GATE OUT.
Communication and coordinating with clients to ensure best service. Page 2 of 3
3) Position: Documentation Senior Executive(Import & Export) since 29 OCTOBER 2014 TO 29 JUNE 2015
Company: MSC - MEDITERRANEAN SHIPPING COMPANY ( KISMAYO) LTD. Gacle Road, Fanole, Kismayo, Somalia.
Handling Customer queries and maintaining all kinds of Customer support.
Collecting & quoting the rate from Dubai marketing Dept. for new customer.
Monitoring of ship’s ETA that we need to coordinate with Customers for obtaining Shipping Instructions.
Preparation of Bill Of Lading based on the final load list.
Finalizing BLs once Vessel sailed releasing OBL to customer based on Load List & payment confirmation.
I’ll close the Manifest as per based on the Final Load list which receiving from Operation Department
Print the Manifest for vessel wise and provide the copy to Account Department.
Maintain the file based on Export vessel/voyage.
Informing Sales department for the pending uncollected BL’s in order for them to follow- up with the customers
Well knowledge in IBOX & TMS software (MSC own Software) related to documentation & operation Dept.
Coordinating / Corresponding with Consignee/POL agent for various documentation related issues.
Follow up with the POL in order to get Manifest instruction on time.
Data Feeding Of Manifest in Local Software (IBOX).
Attending Telecom for Inbound Quires
Updating Statistics Report of Inbound Shipments
Sending the Manifest for vessel wise and provide the copy to Account Department.
Finalizing & Updating EDI to port.
Attending incoming customer’s inquiry in order to clear their requirement.
Handling correspondence (OBL surrendered, released instruction and elsewhere payments)
Maintain the file based on Inbound vessel/voyage.
Issuing DO to the customer by collecting related documents & payment confirmation from accounts.
Monitoring non-collecting DO for every week and send the reminder notices to consignee.
Submitting weekly Reefer report.
Monitoring MTY containers safe returned on within the free time.
Handling Unclear abandoned Cargo & submits monthly report to head office.
Handling all day to day correspondence received from various Load Port Agents Principals
4) Position: Documentation Executive & Customer service since 10 MARCH 2013 to 20 OCTOBER 2014
Company: AL KARSF SHIPPING
Dammam BIZ Centre 206, SAUDI ARABIA
Responsibilities: As the customer service and documentation executive for one of the leading Shipping and Forwarding Company in Dammam, my job responsibilities are spread across. On daily basis I’m responsible to liaise with the customer (Shippers/ Consignee), Shipping Lines, Transporting Companies, Customs Brokers. Also I’m responsible for the documentation of each shipments handled by me - such as following up with the Shipper for Packing list and related Page 3 of 3
Documents, submission of Shipping Instructions with Shipping Lines, receiving Manifests and Bill of Ladings from Shipping Lines, preparing documents required for Customs Clearance, verifying the Bills of Ladings their final confirmation etc. in order to control and coordinate the smooth flow of shipments (Export/ Import) as per required by the customer... EDUCATIONAL QUALIFICATION
Passed BBA from DR.CV RAMAN UNIVERSITY with 65% marks in June 2012.
Passed Aircraft Maintenance Engineering (HA&JE) from Indian Aerospace and Engineering, Mumbai with 81% marks in October 2010.
Passed HSC from KERALA Board with 73% marks in March2007.
Passed SSC from KERALA Board with 80% marks in March2005. COMPUTER SKILLS
Basic computer knowledge. (Microsoft Operating Systems and Office Tools). PERSONAL PROFILE
NAME : MOHAMED RIYAZ P.M
PERMANENT ADRESS : HAZEEBAS (H).
SAIDARPALLY
THALASSERY
KANNUR, KERALA
INDIA-670102
FATHER’S NAME : MOHAMED K.P
DATE OF BIRTH : 11/12/1988
LANGUAGE KNOWN : ENGLISH, HINDI, MALAYALAM, TAMIL, ARABIC (Reading) GENDER : MALE
MARITAL STATUS : MARRIED
NATIONALITY : INDIAN
PASSPORT No : H-6816700
VISA STATUS : TRANSFERABLE
DECLARATION
I do hereby declare that the information furnished above is true to the best of my knowledge. Place : DOHA, QATAR.
Date : 01/03/19 MOHAMED RIYAZ P.M
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