Manager Employee Relations

SUBRATA DUTTA

Mobile: +91-981******* E-mail: ************.***@*****.*** / **.*****@*****.***

Achievement-driven Senior Management Professional

Targeting an opportunity to strategize, co-create & execute HRM strategies for enhancement of business & organization creed and development of strategic approaches on every milestone

HR Operational Processes

Strategic Business Planning

HR Policies and Procedures

Compensation Management

Career & Succession Planning

Training & Development

Competency Mapping

Talent Acquisition

Performance Management System

Employee Engagement &Welfare

Statutory Compliances

HR Automation

CSR and EHS Initiatives

Organizational Development & Re-structuring

Post Graduate Diploma in Personnel Management from Xavier Institute of Social Service, Ranchi in 1994

B.Sc. (Hons.) in Chemistry from University of Ranchi in 1992

Dynamic career that reflects over 25 years of rich experience in People Management across varied regions, skills, disciplines, levels and domains with key focus on optimal utilization of resources

A strategic HR business partner credited with proficiency in anticipating & critically examining HR needs at various stages & levels in a matrix structure, formulating new approaches & policies and implementing them within the organization by considering both short and long-term business objectives

A forward thinking person with strong business & HR acumen, communication, analytical & organizational skills; offering a track record that demonstrates self-motivation & creativity to achieve corporate goals

Expertise in formulating customized learning & development modules geared towards optimizing knowledge of employees and improve employee productivity, capability & quality enhancement

Spearheaded a gamut of HR functions entailing organization development, organizational effectiveness, leadership development, change management, talent management, performance management and employee engagement

Hands-on experience in designing innovative HR set-up & organizational pyramid and acquiring talent to fill gap for organizational development and introduce it for development of people & business

Excellent in reviewing compensations & benefit plans, reward & recognition schemes, HR policies & ensuring their effective communication across organization in compliance with labour laws

Devyani Food Industries Ltd. as Head - Human Resources Nov’17 – Jan’19

(Brand – Creambell Ice-cream, Dairy and Non-dairy Cream); Reporting to CEO/MD

Key Result Areas:

Providing effective HR leadership to the business for implementation of HR strategies in-line with business requirements, managed full range of HR services to support the overall business strategy of the company

Integrating resource plans with business plans and implementing effective recruitments by workforce planning, talent acquisition / recruitment, on-boarding, skill management including up-skill & cross skill, learning and so on

Advising and influencing the management on operational, organizational development, and policy issues; creating and interpreting policies and crafting recommendations in compliance with local, state and federal labour regulations

Evolving HR Strategy with Plant Heads and Regional Sales COOs

Directly supervising C-level talent acquisition, management and development of PAN India sales force including PSRs

Reporting to the Chairman for monthly HR MIS and future plans

Collaborating with executive leadership to develop & improve recruitment process and achieve cost savings for the group; developing strong, positive relational networks and supporting departments company-wide

Identifying training needs across levels through mapping of skills required for particular positions and analysis of the existing level of competencies

Ensuring prompt resolution of employee grievances / escalated Employee Relations (ER) issues, to maintain cordial management-employee relations; managing risk to the business, including working with Union Representatives

Highlights:

Led entire set-up of L&D Function for Sales from scratch including formulation of training calendar, content development, support to the line function and performance management system

Set up the Asansol Plant including HR & Admin functions

Implemented KRA based PMS system across all levels.

Spearheaded automation initiatives through implementation of ERP (V-connect) – Employee Self Service Module

BATA GROUP Mar’12 – Nov’17

Bata Shoe Company (Bangladesh) Ltd., Dhaka as Head of Human Resources Dec’14 – Nov’17

Reporting to Managing Director

Key Result Areas:

Spearheaded end-to-end management and development of people of 2 fairly large manufacturing units, around 250 retail stores and corporate office including strategic IR and ER

Managed CSR and EHS activities

Led a team of 5 direct reportees and 18 indirect reportees

Highlights:

Positioned HR as a strategic partner to the business. Working as strategic business partner to general and upper management; providing guidance on how to best drive employee engagement and productivity; managing HR processes Reviews/Business Reviews of all units

Key member of the team to turnaround the business by resolving the ER issues since 2014

Successfully completed a project on supply chain management for re-engineering of manufacturing

Business Manager to re-engineer Wholesale Department and E-commerce

Restructured retail operations as a special assignment

Set up “Retail Training Academy” to enhance store productivity and improve customer service

Established a culture where ‘performance’ is the key; drove KRA based Performance Management System.

Introduced ‘Quality’ as a culture in the organisation

Steered manpower rationalisation and competency mapping

Accomplished a Lean Six Sigma Project on enhancement of productivity

Settled a Long-term Agreement with Union

In-house Employee Satisfaction Survey to drive HR services

Ran Rural Sales Programme for empowerment of women

Bata India Ltd., India as AVP – HR Mar’12 – Dec’14

Reporting to Sr. Vice President – Human Resources

Highlights:

Managed entire gamut of HR in a generalist profile for Corporate Office, 5 unionised manufacturing units and above store-level employees of retail stores (District Managers and above)

Led a team of 7 direct reportees and another 38 indirect reportees

Supported business to open 200 new stores; developed HTD (Hire, Train & Deploy) Model for retail stores

Initiated “Learn while you Earn” Programme; tied up with IGNOU for retail specific course for frontline personnel

Developed and championed “Bata 20-20”, a future leadership programme for retail personnel

Introduced “Performance Pay” at all levels of the organisation

Settled 2 long-term agreements including one which was pending for 10 yrs.

Attained VRS settlement of a factory which was pending since past 20 yrs.

Set up a Bata School for under-privileged children

Previous Experience

Hero Corporate Service Ltd., New Delhi as General Manager – Human Resources Nov’08 – Mar’12

Reporting to Whole-time Director

Highlights:

In-house HR Consultant to 26 group companies

Completed HR Department set-ups for 2 Greenfield Projects – Hero Daimler and Hero Ergo including leadership hiring

Executed HR Due Diligence for acquisitions

Implemented Balanced Scorecard in the divisions

Drove “Hero Mindmine Summit” and “BML Munjal Awards” for 3 years

Devyani International Ltd., Gurugram as General Manager– Human Resources Jun’06 – Oct’08

Reporting to Director – Human Resources

Highlights:

Managed behavioural trainings and interventions of the group with 4 direct reportees and 14 indirect reportees

Spearheaded talent acquisition for new stores across all verticals

Drove culture intervention based on 8 principles of “HWWT” (How We Work Together) initially and thereafter on “ABR” (Achieving Breakthrough Results)

Setup 2 food retail units (KFC and Costa Coffee) with 40 physically challenged employees as part of CSR and employer branding exercise

Condensed high employee turnover

Initiated fast track career development programme for campus recruits to create bench strength

Vipul Group, Gurugram as Dy. General Manager – Human Resources Jan’03 – May’06

Reporting to the Chief Financial Officer and dotted line reporting to the BU Heads

Highlights:

Spearheaded the HR Operations of real estate, facility management and FPO Divisions of the group

Setup HR Department (including policies and processes) of a five star business hotel (JV between ITC and Vipul group)

Delivered HR support to take over a facility management site with 800 people in a stipulated timeframe of 7 days

Vishnu Solutions Pvt. Ltd., Kolkata as Head – Human Resources Nov’00 – Dec’02

Reporting to Chief Executive Officer

Highlights:

Hired and trained the first batch of 120 team members of the call centre

Deputed as HR Manager for another call centre to be set up by HCL in Guwahati

GKB Rx Lens Pvt. Ltd., Kolkata as Manager – Human Resources Aug’95 – Oct’00

Reporting to Director (Marketing & Administration)

Peerless InfoTech Pvt. Ltd., Kolkata as Management Trainee Jul’94 – Jul’95

Reporting to General Manager (Marketing)

Certified Assessor for Assessment / Development Centre from AHRD

Date of Birth: 09th July 1968

Language proficiency: English, Hindi, Bengali

Address: F-301, Arya Apartments, Sector-15, Rohini, New Delhi-110085

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