Customer Service Manager

R. Diane Bartels

**** **** ****** ******, ***. #*34, Wichita, KS 67213 (H) 316-***-**** *********@*****.***

Professional Summary

Friendly and dependable experienced manager seeking a position as a customer service professional . Exceptional customer service skills, with a 10-year background in fast-paced service and supervision of numerous employees.

Skills

Complex Problem Solving

Administration and Management

Management of Personnel Resources

Writing

English Language

Customer and Personal Service

Clerical

Service Orientation

Experience

Manager Mar 2008 - Current

McDonald's Wichita, KS

Operate cash register, handle money, and give correct change.

Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.

Schedule staff hours and assign duties.

Confer with customers by telephone or in person to provide information about products, take or enter orders, or obtain details of complaints.

Cashier Mar 2005 - Feb 2008

Wal-Mart Wichita, KS

Receive payment by cash, check, or credit cards.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Children's Librarian Mar 2003 - Sep 2004

Fresno County Public Library Selma, CA

Determine which topics to research, or pursue research topics specified by clients or employers.

Read books to entire classes or to small groups.

Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.

Education

Master of Science: Library Dec 1998

Emporia State University Emporia, KS

Member and volunteer, SCALA.

Student assistant for K-Place Program.

Bachelor of Science: English Dec 1991

Emporia State University Emporia, KS

Minor in Music.

Member, Marching Band.

Member, Community Chorus.

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