Sales Customer Service
Resume:
MD. JAWAID ALAM
Mobile: +91-913*******, +91-620*******// E-Mail:**********@*****.***
Skype-Id jawedmca1
Salesman
Aiming for career enriching opportunities with a leading organisation
Professional Snapshot
A result oriented professional with 7+years of experience in Salesman.
Representative salesman in retail sector. Throughout Understanding the customer satisfactions
Effective sales methods, and in-store experience and retail market trends.
High energy level, initiative and confidence achieve outstanding sales results.
Possesses strong management, communication & interpersonal skills.
Traveling to trade shows, conference and sales meetings.
Utilized my managerial skills in all department of the organization.
Career Scan
Worked as Salesman for Fawaz Abdulaziz Alhokair & Co. (Saudi Arabia) from May, 2017 to June 2019
Key Accountabilities.
Handling day to day store operations.
Customer service.
Efficient in sales.
Responsible for the store profitability.
Rotation of staff in shifts.
Boost up the team to their targets.
Helping customers to solve their problems.
Managing stock, Daily inventory
Daily sales report, Sales recon, Stock report.
Handling all aspects relating to Operations and turning the units as Profit Centre.
Taking care of standards, operations, revenue, costs and P & L statements.
Looking after quality of service being provided to customer.
Handling shop-floor interaction with customers for effective resolution of grievances and
Obtaining feedback on the same.
Interfacing with Stores Department for ensuring adequate stock & placing timely orders.
Ensuring effective control on stock losses and implementing effective stock audits.
Bombay Bazar Pvt Ltd. November 2011 to April 2017
Sales Executive
Key Accountabilities.
Dealing directly with the customer for understanding the requirement.
Identifying target markets and developing strategies to communicate with the customer.
Good communication skills and the ability to interact with people.
Assisted and encouraged customers in selecting and purchasing required products in a retail environment.
Addressed customer’s needs – Advised and helped locate appropriate merchandise.
Described product’s features/benefits and demonstrated usage/operation of products.
Answered/addressed customers’ questions – Provides information concerning specifications, warranties, financing
Available, maintenance of merchandise and delivery options.
Received all sort of payments, orders and invoicing.
Maintained sales records, reviewed sales prices.
Arranged display of merchandise in retail store
Organized goods exchanges – Repair or alteration of merchandise.
Responsible for total showroom & sale out the material.
Creating new customer base.
Following the existing customers to get their feedback.
Marketing & promotional activities of the product.
Responsible for the Retail sales of the showroom.
Observing the changes in the market and competitor’s brands activities.
Arrange end customers offer to get more response.
Participate in all festival to promote our Brand
Academia
2011 BCA from Magadh University Bodhgaya, obtained 1st division
2007 12th from B.S.E.B. Patna, obtained 2nd division
2005 10th from B.S.E.B. Patna, obtained 1st division
IT Forte
Microsoft Office and Internet Surfing.
Having good knowledge of computer hardware peripherals.
Having knowledge of SQL Server.
Interests
Singing songs
Surfing Internet and
Swimming
Strengths
Positive thinking.
Hard working and dedicated towards achieving the objectives and goals.
Good Customer service skills.
Personal Snippets
Father’s Name : Md Shahabuddin
Mother’s name : Kausar Jahan
Date of Birth : 12th Jan, 1991
Marital Status : Married
Nationality : Indian
Language Known : English, Arabic,
Passport Details
Passport No. : L9165977
Date of Issue : 30-04-2014
Date of Expiry : 29-04-2024
Place of Issue : Patna (India)
Declaration: - I hereby declare that Information furnished above is true to the best of my knowledge.
Date :
Place : Md. Jawaid Alam
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