Customer Service Manager

SOFIYA SHEVETS

**** ******** ***** ************, **. 32256

Mobile:904-***-**** E-mail: ******.******@*****.***

SUMMARY:

To obtain a career with a positive company with the opportunity for upward mobility.

EDUCATION:

Bachelor’s Degree in Accounting at American Institute of Banking (2001)

Associates Degree in Accounting at FCCJ (1998)

Norilsk College of Music

SKILLS:

Accounting, Expense Reports, Customer Service, Communication, Windows 10, Microsoft office 2019, QuickBooks, Google Chrome, Teamwork & Dual Languages (English & Russian)

EXPERIENCE:

April 2017 – April 2019

Specialist/Client Services at Adecco Group – Jacksonville, FL .

Handled clearing weekly billing task kick outs and backend changes.

Directed the implementation for weekly & monthly billing for specialized billing.

Researched customer accounts to build strong relationships with customers

Stored detailed records as well as historical references records

February 2015 – April 2017

Billing Coordinator at Interline Brands – Jacksonville, FL .

Responsible for ensuring the needs of customers invoice setup options.

Submitted invoices in a timely manner.

Verify completion of all electronic invoice presentations.

Completed multiple task assigned to me from my manager.

October 2005 – January 2015

Chain Account Receivable Analyst Specialist at KEHE Distribution – Jacksonville, FL .

Research and make recommendations for collection efforts.

Reported issues with customers’ accounts.

Revised collection techniques and provided feedback to management.

Answered and resolved internal and external customer issues.

Reviewed customer accounts.

Spoke with customers regarding delinquent payments.

Submitted invoices in a timely manner.

Ensured compliance with established invoices and payment request.

Processed travel expenses reporting invoices and payment request

Supported work flow and internal controls

August 2006 – 2012

Customer Service Manager at Walmart – Jacksonville FL .

Managed front line registers and service desk areas.

Achieved a high level of customer satisfaction and operational control.

Satisfied front end and membership standards.

Enforced policies and procedures.

Trained and scheduled teammates, supervisors, and service desk personnel.

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