JENELL MACK

**** *. ****** * Chicago, Illinois **651 * 312-***-**** * ac9x6u@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Exceptional successful office administrator with 20+ years of experience and a track record of achievements providing office management and administrative and operations support within private, public, and nonprofit organizations. Extensive administrative, people, communication, organizational, planning and project management skills. Expertise in creating policies and procedures that ensure quality and customer service satisfaction.

Career expands across multiple industries, which includes 15 years in social services field, 4 years in healthcare field, and 8 years providing administrative support to executive staff. Well-seasoned administrator with exceptional leadership skills with an eye for detail is a team player who is excellent at multi-tasking. Employs professionalism and superior communication skills to meet the needs of clients, participants, vendor, and organization.

CORE COMPETENCIES:

Office Operations & Facilities Management * Business Management * Quality Assurance * Record Management * Vendor Relations * Report Generation * Customer Service * Regulatory Compliance * Project Management * Financial Management

CAREER SUMMARY:

Walgreens/Option Care, Addison, Illinois, Reimbursement Specialist 2014-2018

Sims Recycling Solutions, West Chicago, Illinois, Operations, Office Manager 2008-2009

Jane Addams Hull House Association, Chicago, Illinois, Billing Supervisor/Office Manager 1994-2008

OFFICE MANAGEMENT SUMMARY:

Supervise union and non-union employees, administrative staff, volunteers, and temporary workers including interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining, addressing complaints and resolving problems.

Facilitate, negotiate, and approve all operations facilities contracts for maintenance, office equipment, and leased vehicles.

Endorse check and purchase requisitions after confirming against fiscal budget and individual budget line items.

Validate and monitor $500K stipend from the Illinois Department of Children and Family Service, for “State Wards,” which includes monthly Chicago Transit Authority bus passes, Jewel Food certificates, States’ monthly allocated clothing allowances, educational and all other supplies needed for 300 clients.

Participate in monthly management meeting, presenting and contributing resolutions for issues and concerns.

Establish and implement the training of staff on building emergency and crisis management of a seven-floor corporate office and multiple off-site facilities.

Observe the management of accounts payables, vendor payments, expense vouchers, and reviewing monthly operating reports for accuracy and to continuously seek ways to improve services and control costs.

Collaborate and provide with appropriate supervisor(s) troubleshooting of building stewardship issues including HVAC, plumbing, electrical, roofing, and landscaping, parking lots, lighting, flooring, furniture, safety, and environmental issues and landlord/tenant communications.

PROFESSIONAL ADMINISTRATIVE EXPERIENCE:

WALGREENS/OPTION CARE, Addison, Illinois 2014 to 2018

High-quality infusion care company focused on assisting patients with pharmaceutical and medical equipment needs and questions regarding billing.

Reimbursement Specialist

Ensure efficient and timely billing and collections of medical and pharmacy services payments and reimbursements from patients and insurance carriers. Review for accuracy insurance eligibility processes, charge processing, claim submission and processing, payment processing, collections, and accounts receivable management. Responsible for submitting medical claims to Medicaid for pharmacy drugs and medical equipment across multiple states and cities of, Iowa, Michigan, Nashville, Minnesota, North Dakota, South Dakota, Milwaukee, and Wisconsin in addition to billing for Medicare and commercial insurance plans.

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JENELL MACK Page Two

Walgreens/Option Care continued

Accomplishments:

Reduced aging A/R over 180 days from 48% to 18% within a duration of four consecutive months.

On-going increase in monthly collections by 15% of all government payers.

Accolades for six months for obtaining 100% from claim audit checks on all payers.

SIMS RECYCLING SOLUTIONS, West Chicago, Illinois 2008 to 2009

World’s largest electrical/electronics company specializing in the recycling of computing, telecommunications, and military electronics as well as recovery of precious metals and destruction of confidential data.

Office Operations Manager

Report directly to Vice President of Operations, accountable for the daily management of office operations, which included managing accounts payable, accounts receivable, payroll, invoicing billing, collections, preparing bank deposits. Functioned as human resources manager for both corporate and warehouse employees. Responsible for reviewing contracts, timekeeping scheduling, and inventory and purchase management.

Accomplishments:

Reduced monthly written safety violations by 25% through responding to and investigating business processes and problems in addition to designing solutions enhanced efficiencies through updating the office and warehouse procedure manuals.

Meet the expectation of Corporation by changing the environment from causal to Corporate Office of the Midwest.

Improved monthly earnings by over $46K through the analysis, development, and implementation of a new database system combined with the creation of specific policies and procedures designed to eliminate minuscule end-of-month bill of lading totals.

JANE ADDAMS HULL HOUSE ASSOCIATION, Chicago, Illinois 1994 to 2008

A historical non-profit organization devoted to quality social service for “State Wards.”

Billing Supervisor/Office Manager

Reported directly to Vice President of Child Welfare, communicated and interacted with key Child Welfare Division members to implement and structure highly efficient and satisfactory practices; frequently interface with external contacts, establishing a positive rapport and solidifying long-term professional relationships. Provided input on the strategic direction of the team; assessed needs and established workload for employees. Managed financial activities, including budgets for multiple departments. Worked with the human resources department to coordinate and process documents, which are inclusive but not limited to staff discipline, time off and benefits. Works with the payroll department and acts as the liaison for three programs. Researched, prepared, and submitted monthly and quarterly financial and operational reports. Managed accounts receivable and payables.

Accomplishments:

Restructured the improvement of the Medicaid Billing department, streamlining quality of service while eliminating inefficiencies, and resulting in more than 1 million in annual billing revenue.

Received accolades from the state of Illinois, Licensing department for excellence monitoring and record maintenance of more than 3000 open and close client files.

Yearly recognition for ensuring Child Welfare departments were compliant with State, Federal, and agency’s standards, alerting executive team of potential non-compliance issues and prepare corrective action plans as needed.

Reduced company’s year-end line item by over 75%through utilizing a budget of $250K for office and equipment purchases designed for one program, utilized across three programs through reorganization and improvement of administrative programs.

EDUCATION:

DEPAUL UNIVERSITY, Chicago, Illinois

Bachelor of Arts in Business Administration

AFFILIATIONS:

THE NATIONAL SOCIETY OF COLLEGIATE SCHOLARS, DEPAUL UNIVERSITY

SOFTWARE:

Proficient in the use of Microsoft Office Suite, Adobe Acrobat, Visio, HRIS, QuickBooks, ADP-EZ Labor Manager Software, Medicaid/Medicare Billing Application Software, Zirmed Billing Application Software, I-Emphsys Billing Application Software, and various business and related applications.

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