Tiffney Evans

Administration Assistant

Phenix City, AL 36870

ac9x66@r.postjobfree.com

706-***-****

I have 23 years of experience, including as an Administration Assistant, as a Medical Office Assistant

and as a Cashier in industries including Business Services, Health

Services and General Merchandise Stores. Most recently, I have been working as an Administration

Assistant at Job Options Inc from June 2010 to November 2018. My skills and experiences include:

Database Administration, File Management, Human Resources, Inventory Management, Meeting

Facilitation, Microsoft Mail, Office Management,

Payroll Processing, Photocopier, Policy Analysis, Pricing, Recruiting. I hold an Associate in Applied

Science degree in General Studies from CVCC.

Work Experience

Front Office Assistant

JPL Family Medicine and Pediatric

March 2019 to Present

Answered telephones promply to ensure that all in-coming lines are covered at all times.

Called new patients to remind them of their initial evaluation the day before their appointment. Made

follow-up calls from weekly chart reviews or when requested. Opened/closed office daily, turning on/

off lights and office equipment. Checked answering machines and all emails. Reviewed and verified

data. Maintained and updated files. Responded to requests for information. Answered and screened

telephone calls. Entered patient demographic information accurately into system. Ensured that

demographic sheets are printed in advance of patients appointments. Maintained calendars. Maintained a professional image and attitude. Called to reschedule appointments that the patient cancels or no shows for provider, bloodwork, and nursing schedule.

Administration (Payroll)Assistant

Job Options Inc - Fort Benning, GA

June 2010 to November 2018

Assisted the payroll coordinator in processing company payroll. Reviewed time sheets and entered

accrual exceptions into the payroll system for processing. Maintained accurate balances of employees

vacation and sick leave. Assisted in entering new hire information and current changes into the payroll

system Provided administrative support to Human Resources director. Maintained files, calendars,

statistical reports, and other documents. Performed data entry, answered multi-line telephone and

direct calls; Handled information requests. Prepared correspondence, spreadsheets and presentation.

Scheduled meetings. Ordered supplies. Received and sent departmental packages. Responded to

internal and external customer concerns. Provided phone assistance. Prepared documents using

Microsoft Word, Excel, PowerPoint. Filed and retrieved corporate documents. Managed documents

needing signatures. Performed other related duties as assigned

Medical Office Assistant

Dr Desai Family Medicine Practice - Columbus, GA

May 2006 to March 2009

Collected all copays, co-insurance and patient balances as appropriate.

Called new patients to remind them of their initial evaluation the day before their appointment. Made

follow-up calls from weekly chart reviews or when requested. Opened/closed office daily, turning on/

off lights and office equipment. Checked answering machines and all emails. Reviewed and verified

data. Maintained and updated files. Responded to requests for information. Answered and screened

telephone calls. Entered patient demographic information accurately into system. Ensured that

demographic sheets are printed in advance of patients appointments. Greeted and directed clients.

Verified receipts. Maintained calendars. Maintained a professional image and attitude. Called to

reschedule appointments that the patient cancels or no shows for provider, bloodwork, and nursing

schedule.

Customer Service Representative

TSYS - Columbus, GA

July 2001 to September 2004

Resolved basic payment and account related request to include but not limited to card activations,

payments, name and address updates for card holders. Entered required data into client provided

systems and databases. Assisted with billing functions. Used and coordinated maintenance of

office equipment, such as copiers, fax machines. Responded to requests for information. Answered

incoming calls and screened telephone calls. Provided support to office manager. Performed data entry.

Processed and reviewed routine paperwork. Researched files. Retrieved and archived documents.

Greeted and directed clients.

Cashier

Wal-Mart - Phenix City, AL

January 1996 to June 1999

Processed customer transaction and operated cash register. Received payment by cash, check, credit

cards, vouchers, or automatic debit. Issued receipts, refunds, credits, or change due to customers.

Counted money in drawers at the beginning of shifts to ensure the amounts are correct and that there

is adequate change Paid out change and cash back orders. Scanned items to ring up prices.. Punched

in codes for items without barcodes. Used debit/credit card machines. Accepted and processed checks.

Got signatures from customers using debit cards. Assisted other cashiers with difficult customers.

Handled cash and made correct change. Provided customer service by identifying customer needs.

Education

Associate

Skills

Data entry. (6 years), Excel (8 years), Microsoft Word (8 years), PowerPoint. (8 years), Word (8 years)

Additional Information

Skills

Administration, Billing, Com, Credit, Customer Relations, Customer Service Skills, Data Entry, Database

Administration, Debit, Delivery, Email, English, Fax, File

Management, Financial, Forms, Human Resources, Imaging, Inventory Management, Languages,

Letters, Meeting Facilitation, Microsoft Excel, Microsoft Mail, Microsoft

Money, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Office Equipment, Office Management,

Payroll Processing, Personnel, Photocopier, Policy Analysis, Pricing,

Recruiting, Repair, Research, Scheduling, Spreadsheets, Telephone Skills, View, Word Processing

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