Summary of Qualifications
•Highly motivated, prideful, efficient, team player with ability to work well independently.
•Able to supervise and train employees effectively while maintaining efficient office.
•Ability to prioritize and remain focused on issues and has great customer support skills.
•30 years of employment in the medical field with experience in the front office, some triage and back office, billing and coding, appeals, maintaining accurate medical records, accounts receivable and payable and as an office manager. Responsible for new computer system transitions in several offices.
•4 years experience at Allstate Insurance as a claims adjuster, reviewing insurance policies, approving or denying payment of claims, process policyholder phone calls and in-person contact.
Private Insurance Supervisor, 2011 – 2019
•Helped to supervise and build the growing commercial insurance department, verify insurance, send out appeals and patient demographic entry.
•Coding and billing behavioral health claims and entered into HCFA & UB-4 forms as well as online.
•Sent statements, answered patient calls/questions and sent accounts to collections when needed. Worked with the collection agency, filing and was a part of PRV insurance audits annually for 3 years.
•Audited accounts, improved old AR and assisted with the transition of a new computer system from Claim Trak to Nextgen/Topaz.
All About Kids Pediatrics
Office Manager, 2009 – 2011
•Office manager, billing, coding, front office coverage when needed and responsible for office petty cash; processed bank deposits.
•Improved old AR accounts and helped with the transition of a new computer system from Medisoft to Athena Health; scan and review charts before sent to be shredded; handled appeals, sent medical records and helped with contracting and annual insurance audits.
Continuum Wellness Physical Therapy Clinic
Front & Back Office Assistant/Office Manager, 2004 – 2009
•Billing, coding, sent claims, help trained staff with insurance verification, scheduling for three offices, collected patient payments, accounts receivable and involved in old accounts improve the AR.
•Office manager, accounts payable, prepared monthly reports, met with accountant monthly, processed bank deposits; processed payroll, reviewed time punch cards for 20 employees in three clinics and ordered supplies.
Front & Back Office Assistant, 1991 – 2004
•Provided front office support scheduling patient appointments, check patients in and out. Involved in insurance audits, appeals and medical records.
•Verified insurance, procedure authorization; account for the petty cash box, write up deposit slips and run the bank deposits, consult with the doctors on insurance issues and changes needed.
•Billing, coding of claims, submitting claims, patient statements, patient calls, take patient payments, sent to collections when needed, work on the AR and assist in with patients in the exam room at times.
Dr. Milard Thayler, Dermatologist
Front & Back Office Assistant, 1985 – 1986
•Sole office support for physician including billing, coding, statements, collections, medical records, order supplies, scheduling patient appointments and even assistant in the exam rooms.
References upon request