Firsta-line manager / SCRUM Master

Jimmy Vargas Masís

Address: Tibas, Lllorente, From the I.C.E 110 m South

Phone: Home: (506-****-**** Mobile: (506-****-**** E-mail: **********@*****.***

ID Number: 112880132

PROFESIONAL PROFILE

Licentiate in Law, Finishing Computer Engineering bachelor’s degree, mid-way through Electrical Engineering bachelor’s degree. Eleven years of experience in technical areas and a total of over twelve years of work experience in different fields including team management, programming, technical support, web mastering, logistics, management, finance and paralegal work.

Work Experience

Company Name Position Term

Capris Engineering (under

contract for Intel)

Tools & Solutions First-Line

Manager/SCRUM

Master/Technical Lead / Release

Manager / Senior Programmer for

the BIOS & SelfTest department

November 2015- Today

Position Description:

-Directly continued after the previous work experience since it is the same position but the contract holder was changed.

-Developer in charge of a team of programmers responsible for developing and maintaining a highly important tool for BIOS validation and platform testing within Intel and its business partners.

-The senior programmer is also the client facing point of contact of the team and thus should be readily available to meet with customers and resolve inquiries they may have.

-The person in this position has to be able to analyze the workload at hand and distribute between himself and the rest of the team according to each individuals strengths and availability.

-Responsible of training new programmers and answering technical questions teammates may have.

-Responsible of packaging the final compilation / installer that customer will ultimately download.

-In charge of planning future program releases and deciding what is updated based on business priorities.

-First line manager in charge of seven different departments ranging to development teams to data analysis and technical writing.

Accomplishments:

-Started alone in the position and due to great performance was able to gradually expand the project to include new developers and bigger budget.

-Due to the success of the assigned project was also ask to be an advisor for a secondary project (I.M.C.T.)

-Offered to develop a database administration application for a neighboring team as a separate temporary contract, the resulting program was then purchased by said team (ICS I.D.M.T)

-Promoted to Technical leader and release manager due to knowledge and performance shown

-Promoted to First-Line manager due to the department success and leadership abilities shown Projects:

-SelfTest 6

-SelfTest 7

-Intel Memory Configuration Tool

-ICS Interaction Database Management Tool

-Agile software development transformation/integration SYKES (under contract for Intel) Senior Programmer for the BIOS

& SelfTest department

November 2012- November 2015

Position Description:

-Developer in charge of a team of programmers responsible for developing and maintaining a highly important tool for BIOS validation and platform testing within Intel and its business partners.

-The senior programmer is also the client facing point of contact of the team and thus should be readily available to meet with customers and resolve inquiries they may have.

-The person in this position has to be able to analyze the workload at hand and distribute between himself and the rest of the team according to each individuals strengths and availability.

-Responsible of training new programmers and answering technical questions teammates may have.

-In charge of planning future program releases and deciding what is updated based on business priorities. Accomplishments:

-Started alone in the position and due to great performance was able to gradually expand the project to include new developers and bigger budget.

-Due to the success of the assigned project was also ask to be an advisor for a secondary project (I.M.C.T.)

-Offered to develop a database administration application for a neighboring team as a separate temporary contract, the resulting program was then purchased by said team (ICS I.D.M.T) Projects:

-SelfTest 6

-SelfTest 7

-Intel Memory Configuration Tool

-ICS Interaction Database Management Tool

Vargas y Asociados (Law Firm) Paralegal/Systems

Administrator/Webmaster

December 2011-Today

Position Description:

-In charge of maintaining systems functional and updated.

-In charge of approving hardware and software purchases and changes.

-Responsible for maintaining the firms website and exchange server.

-Helps redacting and proofreading contracts.

-Calculates tax payments and other legal charges.

Accomplishments:

-Asked to assist on legal writing (drafting contracts).

-Given responsibility over technological purchases Projects:

-Vargas y Asociados Website

Bank of America(BA Continuum) Customer Service & Support Agent/Backup Supervisor

February 2011 - December 2011

Position Description:

Agent:

-Respond to financial inquiries from the bank’s customers about their accounts.

-Analyze credit reports.

-Troubleshoot Website access and utilization Issues.

-Provide remote System check and troubleshoot basic computer issues. Backup Supervisor:

-Act as escalation point for customer calls and complaints.

-Manage a group of 15 service agents.

-Plan for day scheduling of said group.

-Coach an continually train agents.

Accomplishments:

-Promoted to Backup Supervisor due to outstanding performance and knowledge as agent. Projects:

-Metrics improvement team competition program.

Tech Consultants (Under

contract for British-American

Tobacco)

Systems Administrator and Server

Support

June 2010 – November 2010

Position Description:

-In charge of running data consolidation routines on the servers.

-In charge of active directory administration.

-In charge of exchange server maintenance.

-Point of contact for users requiring technical support. Consulate of Costa Rica (New

York)

Technical Support /

Administrative assistant

(Adhonorem)

October 2009 – December 2009

Position Description:

-Point of contact for users requiring technical support.

-Technological purchases advisor

-Resolve basic questions regarding consulate operations. Teletech Personalized Service Agent /

Supervisor Assistant (Time

Warner New York)

August 2007 – May 2008

Position Description:

Agent:

-Provide customers with the service options offered by the company.

-Attempt to sell new services.

-Coordinate installation of services and technician visits.

-Provide remote System check and troubleshoot connection and system issues. Supervisor Assistant:

-Act as escalation point for customer calls and complaints.

-Manage a group of 15 service agents.

-Plan for day scheduling of said group.

-Coach an continually train agents.

Accomplishments:

-Promoted to Supervisor Assistant due to outstanding performance and knowledge as agent. Stream Global HP KV Laptop Technical Support

Agent

February 2007 – August 2007

Position Description:

-Provide remote System check and resolve system issues.

-Check warranty status.

-Recommend compatible hardware and/or software.

-Resolve customer inquiries regarding HP products.

-Attempt to sell new services.

Hewlett Packard Mission Critical Call Receipt Agent January 2006 – February 2007 Position Description:

-Take in-bound calls from IT managers on mayor companies with Mission Critical contracts and system down scenarios.

-Analyze issue and route to the appropriate resource.

-Order part replacements and organize delivery at customer site.

-Arrange for an HP engineer to go on-site for repairs.

-Per contract systems should be up and running within eight, six or four hours (according to contract level) since call was taken, agent is responsible for case verifying case flow and contact customer with updates. Formal Education

Bachelor’s degree in law Universidad Panamericana 2013 - 2015 Licentiate’s degree in law Universidad Panamericana 2015 - 2016 Bachelor’s degree in Computer Engineering Universidad Hispanoamericana 2007 - 2018 Bachelor’s degree in Electrical Engineering Universidad Central 2005 - TBD Soft skills

-Full knowledge of Microsoft Office, Microsoft Windows and other Operative Systems.

-Computer system repair, installation and maintenance (hardware and software).

-Knowledge in electronics.

-Knowledge in Pascal, Visual Basic, C, C++, C#, JAVA, SQL, HTML programming languages.

-Knowledge of Commercial Law

-Knowledge of Penal Law

-Knowledge of Civil Law

-Knowledge of Costa Rican Procedural Law

-Knowledge of Contractual Law

-Knowledge of Labor Law

-Experience in Administrative Law

-Experience in administrative tasks

-Experience leading teams

-Experience in creating progress and other types of reports

-Experience in creating and delivering Training materials and processes

-Agile methodologies knowledge (on SCRUM and KANBAN Frameworks)

-Experience as SCRUM MASTER

Languages

Spanish (Native)

English (Advanced)

Japanese (medium)

German (initial)

Italian (initial)

Portuguese (medium)

References

Carlos Vargas Duran

Minister of Finance’s Advisor

Phone: 88368664

Tatiana Vargas Masis

Minister Counsellor / Chargé d'affaires / Consul General of Costa Rica in Bolivia Phone: (591-********

Jimmy Vargas Duran

Attorney at Law

Phone: 83522550

José Andrés Masis Nuñes

Surveyor

Phone: 22940169

Flor Chavarría de Zuñiga

Teacher

Phone: 88427923

Viviana Tinoco Monge

Counsellor / Consul of Costa Rica in Belgium

Phone: (32-470******

Laura Pizarro Viales

Counsellor / Consul of Costa Rica in Colombia

Phone: (573-*********

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