Customer Service Manager

SHARON TRIGILIO

***** ******** ***** 586-***-****

Shelby Township, MI 48316 **********@***.***

SUMMARY

Motivated individual with extensive experience working as a receptionist and as an administrative representative performing various clerical duties. Excellent customer service skills. Works well in a team environment and independently.

PROFESSIONAL EXPERIENCE

Avanti Press, Detroit, MI

ADMINISTRATIVE REPRESENTATIVE/RECEPTIONIST (1988-2011)

Performed various clerical duties including mailings, processing UPS shipments, ordering supplies, taking phone orders, filing and helping research customer problems.

•Handled all major mailings for accounting and marketing departments; ensuring 200-500 pieces a month were accurately processed; processed daily incoming and outgoing mail/ shipments.

•Took customer gift and greeting card orders and imputed into the ordering system to be filled.

•Researched damaged shipments from customers, determined if a claim needed to be filed and processed accordingly.

•Accurately filed invoices, credits, credit references and communications.

•Worked with customers on problem orders, researched issues and resolved problems; turned over to the appropriate supervisor if needed.

•Ordered supplies on a weekly basis; monitored order requests referring any issues to manager to ensure purchases were within budget.

•Volunteered to take a file management class, and then implemented a new office filing procedure for invoices and credit which saved time and increased productivity.

ADDITIONAL EXPERIENCE:

Miami Dolphins, Miami, FL – TICKET AIDE

Baltimore Orioles, Miami, Fl - SPRING TRAINING RECEPTIONIST AND TICKET SELLER

Detroit Tigers, Detroit, MI - TICKET OFFICE TELEPHONE ROOM SUPERVISOR

EDUCATION

Bachelor of Arts Degree

Central Michigan University, Mt Pleasant, MI

Associates Degree-Liberal Arts

Macomb Community College, Warren, MI

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