Customer Service Sales
Resume:
Veronica Gonzalez
Tracy, CA ****6
510-***-**** Cell
*********@*****.***
OBJECTIVE
To obtain a permanent position with an established company that will offer challenging opportunities for developing new skills and opportunity for advancement.
SKILLS & ABILITIES
Computer Knowledge - Platforms -Microsoft Windows 98, 2000, NT 4.0, Ten-Key, Internet, Microsoft Word, Excel, E-mail, Microsoft Outlook, Internet Explorer, and other various software packages.
Other - Data Entry, Typing, Faxing, Copier, Ten-Key, Multi Line Phone, Filing
Interpersonal Skills - Detail Oriented, Team Player, Outstanding Organizational Skills, Multitasked, Quick Learner, Flexible, Reliable, Self-Motivated, Receptive to Change, Problem Solving, Excellent Communication Skills both verbal and written, Excellent Customer Service Skills, Fluency in Spanish, Experience in Call Center environment, Experience Coaching and Training employees
EDUCATION
Fremont Adult Education, Fremont, CA
Degree: High School Diploma
EMPLOYMENT
Trident Society
10/07-Current
Office Coordinator
Interfaced with Sales Representatives/Manager, providing admin support including assembling sales packets ect. Lead Management provided lead help with software program Leads360 and assigned leads to sales reps when needed. Maintain orderly Pre-Need sales and cancelled contract files in accordance with state regulatory requirements. Documented new sales of contracts turned in and audit contracts for completeness and compliance to stat regulatory requirements. Processed contract payments deposits log and scanned contracts to Contract Administration. Maintained a neat office, made sure kitchen area and reception area. Shared responsibility with Service Support to answer phones and greet walk-in customer in a pleasant and professional manner. Provided pre-need customer service answered customer service questions, submitted customer service request. Supported first called in by families and helped the Service Manager in with families who were picking up remains.
Site One Services Incorporated 07/06-2/07
Warranty Administrator
Provide administrative support for builders and management staff. Provide warranty customer service for homeowners which would include answering incoming calls and initiating work orders for any problems within the home. Coordinate customer warranty request process which include processing forms, escalating issues when appropriate to management, and following up with customers throughout the execution of the work order. Interacted with other departments via internet, phone, and fax to track and follow up on work orders. Generate spreadsheets for our records for any close of escrow that is received by e-mail from builders. Executed miscellaneous tasks as assigned by management.
Sephiron Staffing at Homexperts (Site One Services Inc) 09/05-7/06
Customer Service Rep
Provide administrative support for builders and management staff. Provide warranty customer service for homeowners which would include answering incoming calls and initiating work orders for any problems within the home. Coordinate customer warranty request process which include processing forms, escalating issues when appropriate to management, and following up with customers throughout the execution of the work order. Interacted with other departments via internet, phone, and fax to track and follow up on work orders. Generate spreadsheets for our records for any close of escrow that is received by e-mail from builders. Executed miscellaneous tasks as assigned by management.
REFERENCES
Available upon request
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