Experienced results oriented leader with transferable skills.

Tracy Commons

*************@*****.*** 757-***-****

**** ********* ******, *******, ** 23508

SUMMARY

Customer-oriented and enthusiastic individual eager to apply my leadership experience in a rewarding role. Expert problem-solver and planner with demonstrated people skills.

SKILLS

Recruiting and hiring

Supervision and training

Employee development

Sound judgment

ServSafe Proctor

Customer retention

Excellent communication

EXPERIENCE

Field Leader

Chipotle October 2018 - Current

Identified and developed top talent within management structure to promote performance-oriented culture.

Oversaw quality of operations of seven locations throughout Hampton Roads.

Cultivated positive rapport with associates and team leadership.

Manager

WhiteHouseBlackMarket/Chico's FAS Virginia Beach, VA October 2017 - October 2018

Maintained inventory accuracy by accurately counting stock-on-hand and reconciling any discrepancies.

Planned and executed in-store promotional events to increase customer engagement and sales revenues.

Created engaging merchandise presentations to motivate impulse purchases.

Taught junior employees how to meet operational and sales goals with proactive strategies.

Organized and updated schedules to optimize coverage for expected customer demands.

Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.

Director of Operations

Delight Restaurant Group Virginia Beach, VA December 2016 - October 2017

The company owned market of 45 restaurants were franchised in the latter half of 2016. In addition to day to day responsibilities of Director of Operations, I over saw the successful transition of these restaurants into separate franchise organizations (Wen-GAP and DRG).

Created monthly business plans to focus strategic decisions on exceeding long-term objectives.

Oversaw 5 district managers.

Director of Area Operations

The Wendy's Company Virginia Beach, VA March 1988 - December 2016

Hired as Assistant Manager in Training and quickly developed and promoted to General Manager. Based on results and demonstrated leadership skills, was promoted to District Manager in 1994 overseeing six company owned restaurants. Promoted to Field Training Manager supporting company and franchised owned restaurants. Promoted to Franchise Area Director in 2007 supporting 10 entities covering six states. Responsible for brand protection and consulting with franchisees to improve sales and profits. Promoted to Director of Area Operations in 2014 supervising seven District Managers and 45 company restaurants. in Early 2016, The Wendy's Company began restructuring and franchised all locations in Hampton Roads.

Collaborated with staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability.

Introduced complete onboarding and training programs, surpassing sale targets and employee retention goals.

Generated daily operational and sales reports for corrective action or continuous improvement.

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