Manager Mental Health
Resume:
Veronica Hopkins
Multi-Level Healthcare Administrator
Oakland, ME. 04963
************@*****.***
Summary of Qualifications: State and Federally Licensed Multi-Level Healthcare Administrator with prior working experience as an Executive Director. Excellent communication skills, both verbal and written, proven leadership skills, able to problem solve, emotional maturity, maintain confidentiality, works well under pressure and with others, working knowledge of State and Federal employment laws, including OSHA regulations.
Completed 1,040 hours of Administrator training, emphasizing financial and operational strategies required to meet Organizational goals.
Professional Experience:
Executive Director Woodlands Senior Living of Hallowell 11/17 - 7/19
Monitored healthcare services ensuring all resident care was provided with compassion and dignity. Supervised all departments. Achieved company financial goals through improved case-mix scores and census goals.
Licensed Multi-Level Healthcare Administrator 5/17 to present
Scheduling/Payroll Manager 5/16 - 3/17 Genesis Healthcare/Oak Grove Center.
Controlled Center labor hours maintaining Center HPPD. Negotiated schedules and balanced center needs with employee preferences. Lead Center Labor Management Team.
Business Office Manager 10/15 - 5/16 Genesis Healthcare/Oak Grove Center.
Managed accounts receivable and month end billing. Met with residents and families regarding financial obligations, assisted with the Medicaid application process, maintained resident accounts and census.
Scheduling Manager/HR Manager 4/11 - 10/15 Genesis Healthcare /Oak Grove Center. Enforced Human Resource policies, procedures, pay practices, FMLA, ADA; interviewed and selected candidates. Implemented and directed Oak Grove Center’s Employee Excellence Committee.
Workers Compensation Designee/Risk Management 4/11 - 3/17 Genesis Healthcare/Oak Grove Center.
Maintained OSHA 300 log, collected and processed employee incident reports, conducted post incident investigations; prepared, developed and monitored transitional duty assignments. Conducted safety audits and reviewed data. Collaborated with department managers regarding employee safety training and education issues. Represented center in worker’s compensation hearings. Served as Safety Committee facilitator.
Cross Trained as Admissions Director 4/2011-3/2017 Genesis Healthcare/Oak Grove Center.
Monitored CURSPAN website, screened potential admissions, coordinated referrals, acted as liaison between center and hospital CAD. Completed admission contracts. Conducted family tours.
Education:
University of Maine at Augusta, Augusta Maine
BS in Mental Health and Human Services
Business Management Minor
Student Conduct Committee Member
Graduated Cum Laude
Coursework Relevant:
Principals of Management
Labor Management Relations
Organizational Behavior
Marketing
Communications
Financial Accounting for Decision Making
Case Management
Senior Capstone Project:
240 hours under the supervision of the Social Service Director at Oak Grove Center: resident assessments, IDT meetings, discharge planning, 72 hour meetings, MDS forms. Conducted a family forum on the negative effects of body alarms.
References:
Matthew Walters- COO Woodlands Senior Living of Maine 207-***-****
Sara Sylvester- Administrator/Preceptor- Oak Grove Center 207-***-****
Mary Paradis- Director of Nursing- Oak Grove Center 207-***-****
Jane Clapperton- RN, Unit Manager- Oak Grove Center 207-***-****
Ellen Gould- Activity Director- Oak Grove Center 207-***-****
Jennifer Rogers- Social Service Director- Oak Grove Center 207-***-****
Additional references available upon request
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