Customer Service Management

Curriculum Vitae

** *** ******

Vrededorp

Johannesburg

2092

Cell: 082******* / 064*******

E-mail : ********@*****.***

Jeniffer Gomolemo Simino

PERSONAL INFORMATION

Date of birth 1992/05/06

Identity number 920**********

Gender Female

Nationality South African

Race African

Home Language Setswana

Other Languages English (speak, read & write excellently) Tswana (speak, read & write excellently)

Zulu (speak,read & fairly )

TERTIARY EDUCATION

Institution Richfield Graduate Institute of Technology Qualification Human Resources Management National Diploma (Current study) Duration 3 Years ( 18months theory & 18 months practicals) Subjects Management communication N4, Enterpreneurship and business management N4, Computer Practice

(N4,5&6), Personnel management (N4,5&6). Personnel Training (N5&6). Labour Relation (N5&6) Qualification obtained National certificate N6

Year obtained 2019

Institution: IQ Academy

Qualification: Human Resources Management Certificate Duration 1 Year

Year obtained 2016

Subjects People management, Training and development, Industrial relations, Introduction to management Institution Delcom Training Institute and business college Qualification Call Centre Certificate

Year obtained 2014

HIGH SCHOOL EDUCATION

School attended: Pampierstad High School

Highest grade passed: Matric

Year: 2011

Subjects English, Setswana, Mathematical Literacy, Life Orientation, Geography & History PROFESSIONAL TRAINING

Call centre job training

Inbound call management

Telephone etiquette

Communication Skills

Sales training

Basic customer service

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