Manager Customer Service

REJI GEORGE

E-mail: ************@*****.***, Ph :( M) 965-********, Kuwait.

Seeking challenging position in Retail sector as Warehousing & Distribution Manager with an organisation of repute

Executive Synopsis

Motivated, result oriented professional with over 20 years, experience in Retail/Warehousing & Distribution and Inventory control. Organizer and planner with ability to implement effective process controls and Quality Improvement Initiatives. Highly effective at training and motivating staff to improve performance. Fully versed in occupational health and workplace safety:

Managed and worked with competitive and challenging projects and implemented them successfully with efficiency and quality

Handled 30,000sqmtr area of warehouse with 250 staffs & 20 Fleets of trucks

Excellent analytical and problem solving skills

Efficient Management and Leadership ability

Well versed with the usage of computer and Microsoft office tools, Internet and email

Excellent Time Management skills to finish the work scheduled on Time

First rate communication and collaboration skills to lead & work in concert with diverse groups effectively

Proactive by nature

Work Experience

Currently working.

AL Yaqout Food Company.

Exclusive dealer for Bayara product ( Dry fruits & nuts, Spices & Pulses).

Kuwait ( Retail & Wholesale)

Exclusive dealer for Turkish brand Chocolate ( Kahvai Dunasi ).

Warehouse manager (2016 till date ).

Al Babtain Electronic Co. (LG)

Exclusive dealer for Kuwait (Retail & Wholesale division).

Warehouse manager (2012 to 2016)

Reporting to GM/ CEO

Fantasy World Co, Kuwait

Exclusive Branded toys retail & Wholesale division.

Warehouse manager (2010 – 2011)

Key deliverables:

As mentioned in my pervious company below.(Landmark Co)

Centre point Landmark Co, Kuwait

Center Point is the market leader in fashion garments, footwear, gift items, household accessories and furniture

Warehouse manager (2000-2010)

Key deliverables:

Reporting to Finance Manager

Checking and verifying shipping records, handling questions or concerns of shipping shortages or overages and addressing any problems with inventory control

Setting and meeting network and facilities goals on safety, production and quality areas

Managing the programs, processes, reports, trends, issues, and resolving gaps

Supporting Team and process improvement environment to empower and challenge employees

Keeping stock control systems up to date and planning future capacity requirements, producing regular reports and statistics on a daily, weekly and monthly basis

Responsible for propagating and implementing the use of automated and computerized systems

Communicating with other departments, staff groups and customers, Delivering and fulfilling objectives and directions from the operation's headquarters

Supervising and hiring of employees to work in the warehouse as supervisor, Pickers, and labourers

Upholding an environment of Continuous Process and Cost Improvement

Highlights

Reduced overheads by25% over 2years.

Increased the productive / processing of product by 20% over 1 year

Reduced day’s receivable from 95 to 70 days

Ensured all appropriate safety regulations are followed both with regards to personnel safety & safety of inventory

Centre point Landmark Co, Kuwait

Showroom Asst. Mgr (1996 to 2000)

Key Deliverables:

Supervised day to day operations of the office staff and all office functions within the Showroom to ensure our customers are serviced in a correct and efficient manner

Managed customer service for a luxury brand and have proven experience in maintaining a structured environment where measurable business results have been achieved

Monitored day to day operations of the Support Team

Managed efficiency of all accounting functions to include Accounts receivable, accounts payable and daily deposits.

Implemented sales driving efforts to include internal marketing and event management

Trainings

Three days training attended on warehouse handling. ( Dubai ).

Education

B Com Bangalore,

PUC.

SSLC from Board of Public examination Karnataka

Personal Details

Visa: 18 Transferable

Passport Number: J 5544342

Driving Licences: Exp. Date: 2022 Kuwait.

Residence Expiry: June 2020.

Languages: English, Hindi, Malayalam, Tamil, Telugu & Arabic

References: Available on request

(REJI GEORGE)

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