IFEANYI S. OGWU

**** ******** ****, ****** *****-1951, Maryland.

ac9wzu@r.postjobfree.com

PHONE: 240-***-****(Cell), 240-***-****(Home), 301-***-****(Alternate)

JOB OBJECTIVE:

To secure a challenging position with a progressive organization, or company with a vision, goals and objectives, and opportunities for advancement. To work in an environment that encourages development, and rewards creativity.

KEY QUALIFICATIONS:

With 11+ years of experience, I am a reliable, enthusiastic, and well organized administrative professional, with excellent communication, and problem solving skills. Dedicated to achieving customer satisfaction, as well as meeting, or surpassing company expectations. Take great satisfaction, and pride in seeing results, and positive impact on the customer/client. Flexible, independent, organized, and punctual. Cooperative, polite, and hardworking. Working knowledge of various software programs, with a positive attitude to new technology, and a good knowledge of quality procedure.

TECHNICAL SKILLS:

Personal computer

Microsoft Office Suite(2000,2003,2007)

Internet Research

Various Instant Messaging Applications

Various software languages.

SUMMARY OF SKILLS:

Creative and analytical thinking ability.

Able to set effective priorities, and implement decisions to achieve immediate and long term goals, and meet operational deadlines.

To work and excel under pressure with utmost attention to details.

Scrupulous and meticulous habit of keeping track of transactions

PROFESSIONAL EXPERIENCE:

United States Postal Service

Capital Heights, Md

Mail Handler 03/19-07/19

•Operates sorting and other machinery to sort packages.

•Operates vehicles for the purpose of loading mail onto trucks.

•Works the front counter of a post office as a clerk to sell stamps, boxes and other items.

•Works with the general public to answer questions at the post office.

•Organizes mail according to address and location before it is provided to the mail carrier who will actually deliver it.

•Weighs packages and applies the correct postage for consumers.

•Ensures that mail brought in by mail carriers is properly routed so that it can get to the correct destination.

.Fix wet, spoiled, or broken packages.

.Check items to ensure that addresses are legible and correct.

.Place mail onto conveyors for culling and sorting.

.Weigh parcels to determine postage.

.Operate forklifts and trains to move mail and large boxes.

Citizens Group LLC

Baltimore, Md

Customer Service Representative 07/17-02/19

Respond to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.

Process customer requests in a timely and accurate manner (may require the performance of financial calculations or the ability to compose effective, professional written communications).

Integrates Knowledge and experience as a skilled specialist.

Possesses a broad knowledge of related processes, disciplines and their interdependencies.

Possesses deep technical knowledge in area of specialization.

The physical requirements of this position require the ability to sit at a desk for extended periods of time, use a computer for extended periods of time, and use the telephone to interact with customers for extended periods of time.

Build collaborative relationships.

Manage all assigned major or key account contacts within established procedures and performance standards.

Formally respond to major or key account contacts and inquiries via multiple channels such as phone, email or online chat.

Process major or key account orders and generate quotes according to established procedures.

Maintain major or key account files according to established procedures. Accurately account for and track all major or key account contacts.

Manage major or key account information needs and proactively provide information to appropriate internal departments when information is not available, incorrect or outside established norms.

Provide major or key account with pertinent product information and/or company marketing information in order to maximize sales opportunities.

Conducts problem/account management activities such as but not limited to researching problems, initiating corrective billing, resolving shipping/fulfillment problems, managing back order lists.

Maintain detailed knowledge of the products, policies, and marketing strategies of the supported business unit(s).

Identify process improvement opportunities and make recommendation to the supervisor or manager.

Attend Business Unit Sales meetings, as needed.

Meet with Major or key account customers, as required.

United States Postal Service 06/16-04/17

Columbia, Md

Mail Clerk

1.Operate addressographs mimeographs bar-code sorters computer scanning equipment and optical character readers.

2.Transport mail to designated areas based on destination using forklifts and automated trains.

3.Bundle label and direct sorted mail to proper location for pick-up.

4.Used scales to weigh parcels and determine correct postage.

5.Verified legibility of addresses sufficiency of postage paid accompanying documentation accuracy and mail/parcel packaging for proper processing.

6.Monitored sorting equipment for jam and functionality.

7.Deposited contents of mail sacks and totes onto conveyor belt to be culled and sorted.

8.Manually sorted odd-sized mail and isolated mail with specialty handling instructions.

9.Inspected incoming parcels for damages and re-wrapped as necessary.

10.Receives and processes incoming and outgoing insured, certified, express and registered mail and parcels according to postal regulations.

11.Locates proper addresses and makes corrections for misdirected mail; forwards student mail according to United States Postal Service regulations.

12.Sells postage stamps and money orders; hands out packages, certified and registered mail when assigned to service station.

13.Closes out cash drawer, money orders and postage meter at end of shift.

14.Prepares and processes necessary paperwork related to mail services; maintains records on quantities and descriptions of materials received and distributed.

15.Performs other duties as required such as delivery of supplies dependent on area or department of assignment.

United States Postal Service 08/15-04/16

Capitol Heights, Md

Contract Staff

P.S.E (Mail Processor)

1. Makes one or more sortations of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.

2. On a rotation basis, performs all of the following duties: loads mail onto automated equipment, culling out non-processable items; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins/stackers; and stops equipment when distribution run or operation is completed. Runs machine reports, clears jams and contacts maintenance for assistance when required.

3. Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.

4. Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed.

5. In addition, may perform any of the following duties: provide service at public window for non-financial transactions; maintain records of mails; examine balances in advance deposit accounts; and record and bill mail requiring special service.

6. Follows established safe work methods, procedures and safety precautions while performing all duties.

7. Performs other duties as assigned.

The Paradies Shops 07/12-11/14

Ronald Reagan National Airport

Washington D.C

Sales Associate

• Greeted customers and determined their needs and wants

• Discussed type, quality and number of merchandise required for purchase

• Recommended merchandise based on individual requirements

• Advised customers on utilization and care of merchandise

• Provided advice to clients regarding particular products or services

• Explained the use and advantage of merchandise to customers

• Answered customers’ queries and concerns

• Showed the live working of merchandise

• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates

• Prepared sales contracts and accepted payment through cash, check and credit card

• Assisted in display of merchandise

• Maintained sales records for inventory control

Xzuberance Inc. 04/10-03/12

Columbia, MD

Office Assistant

Provided excellent member services, and maintained member satisfaction.

Employed security measures to ensure funds were not compromised.

Received cash, and checks for deposit, verified amounts, and examined checks for endorsement.

Entered member and transactions data into computer, and issued computer-generated receipts to member.

Cashed checks and disbursed monies after verifying signatures, endorsements, and member account balances.

Collected loan payments and placed holds on accounts for uncontrolled funds, according to organizational procedures.

Ordered daily supply of cash and counted incoming cash to verify accuracy.

Explained, promoted, and sold credit union products and services.

Posted night and mail deposits, payments and requests received in mail on a daily basis.

Verified identification and rights to utilize facilities, as well as validity of credit cards and checks.

Jebuzma Engineering Services 08/06-11/09

Lagos, Nigeria

Administrative Assistant

Coordinate with various staff for operational support activities of the unit, serve as a liaison between departments, and operating units in the resolution of day to day administrative, and operational problems.

Provide administrative, secretarial support for various departments, divisions such as answering telephones, assisting visitors, and resolving a range of administrative problems and inquiries.

Operate desktop computer to compose and edit correspondence, and memoranda from dictation, verbal direction, and from knowledge of policies of established departments, and divisions.

Type, edit, and distribute agendas and minutes of numerous meetings.

Schedule and coordinate meetings, interviews, appointments, events, and other similar activities for a supervisor, which also includes travel and lodging arrangements.

Handled all official company correspondence efficiently.

Upgraded all office filing system.

Created a systematic and reliable computerized customer database.

Responsible for training of new employees who joined the organization.

Zenith Bank 09/02-05/06

Accra, Ghana

Bank Teller

Uncovered customer needs beyond the immediate transaction, and successfully transitioned the customer to the appropriate source to address the need.

Sell official instruments, including cashier’s checks, traveler’s checks, and money orders, as well as provide quality teller transaction, and efficiency to customers.

Educate customers about bank services.

Assist customers with funds and availability questions.

Process transactions accurately and effectively in accordance with established policies.

Balanced cash funds daily.

Completed over/short adjustments and sent totals to operations department.

Prepared, sorted, and distributed reports to appropriate branches.

Supplied other tellers with coin and currency as needed.

Received cash and check deposits.

Ensured regulatory requirements, such as the Anti-Money Laundering, and Bank Secrecy Act, were adhered to.

Process treasury, tax and loan payments.

Initiated promotion of bank products utilizing various marketing, and advertising methods.

As secretary to Board of Directors, attended monthly board meetings, took minutes, and handled all board correspondence and directives.

Identified and resolved conflicts between public and bank, employees and management, clarifying work relationships, and alleviating communication problems.

Interviewed, trained, supervised, and evaluated up to 37 employees, over 3 years.

EDUCATION:

University of Phoenix

Health Administration

AA (2014) Ongoing BSC 2019)

Lagos State University

History and International Relations

B.A (1999)

Zenith College

Business Management

Dip. (2003)

NIIT

Software Engineering

Certificate (2005)

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