Medical Customer Service

Bashar Alghazawneh, MBA

*** ******* ******, ********* # *** ~ Quincy, MA 02169

E-mail: ***********@*****.*** ~ Mobile: +1-617-***-****

SUMMARY

Highly adaptable and fast learning professional with diverse experience in management, operational support, supply-chain, product management and healthcare. Able to thrive in both team oriented and individual contributor roles; excellent organizational and communication skills; able to work under pressure and tight deadline schedules.

Team Leadership

Business Negotiations

Conflict Management

Critical Thinking/Problem Solving

Planning & Organizing

Inventory/Supply Chain Management

French & Arabic

Microsoft Office Suite

EDUCATION

Master of Business Administration, Curry College - Milton, MA (2015)

Bachelor of Modern Languages, Yarmouk University – Jordan (2003)

CERTIFICATIONS

Certified Medical Interpreter, Harvard Pilgrim Healthcare (2011)

Certified Safety Trainer, Kindred Healthcare (2010)

EXPERIENCE

INTERNATIOAL TRANSLATION COMPANY, Boston, MA 09/2018--Present

INTERPRETERS ASSOCIATES, Charlestown, MA 01/2018 – Present

Patient Relations and Medical Interpreter at Dana Farber & Brigham Womens Hospital

Boston Translation, Boston, MA 10/2017 – Present

Medical/Legal Interpreter

Bay State Interpreters, Gardner, MA 11/2017 - Present

Medical/Legal Interpreter

Benoit Language services, Northborough, MA 11/2011 – Present

Medical/Legal Interpreter

Ashland Trading LLC, Randolph, MA 09/2012 – 10/2017

Operations Manager

Managed warehouse shipping/receiving functions while communicating with staff, freight, trucking and customer’s overseas to develop “most efficient” freight procedures/execution for International business.

Drove continuous improvement projects for areas of responsibility.

Maintained accuracy of information in system databases used for capacity, planning and quality control.

Developed SOPs to ensure smooth & efficient operational practices across network.

Developed planning and process with senior management and corporate operations.

Utilized knowledge of warehousing Key Performance Indicators (KPIs).

Adhered to warehouse management procedures and best practices.

Demonstrated orientation and commitment to achieving the organization's goals and objectives.

Coordinated with Supply Chain Resource team on inventory levels & turns

Managed assigned direct reports to include employee relation issues, performance management, new employee training and performance improvement activities.

Worked with management to recognize/develop or correct operational problems and or issues

Reduced warehouse refusals, decreased inventory adjustments and improved inventory location accuracy.

Developed/implemented process improvements, increasing service levels and reduce total supply chain cost.

Kindred Healthcare, Braintree, MA 03/2008 – 08/2012

Admissions Director (10/2010 – 08/2012)

Managed/directed the admission process in a healthcare facility.

Met with residents and their families.

Handled inquiry calls from hospitals, families, etc., and provide appointment that includes a presentation, tour and closing.

Compiled and distributed admission packets.

Maintained knowledge of Medicare and Medicated Regulations.

Worked with nursing and housekeeping staff to maintain staff to maintain knowledge of bed availability and daily census.

Maintained relationships with legal and financial professionals, senior organizations, assisted living and senior housing facilities, appropriate special interest groups, churches and other community contacts.

Participated in meetings to alert appropriate staff members of projected admissions, room changes, discharges and appointments/tours.

Worked with people who qualify for Medicaid, to ensure clients living in the facility receive all the appropriate local, federal and charitable services they are qualified for.

Set appointments for the Administrator and/or Director of nursing to meet with doctors, discharge planners and case managers.

Established a viable network of referral sources that supports the facility and ensured the census and program goals of the facility are achieved and maintained.

Admissions Coordinator (03/2008 – 09/2010)

Coordinated a wide range of activities driving patient admissions.

Retrieved patient referrals and leads on new possible residents for the nursing home in a very timely fashion.

Verified insurance information with multiple insurance companies, verify prior stays with hospital or other facilities.

Set up new patient accounts including collecting and verifying all patient information, putting together patient charts.

Met with families for tours, as well as assists with external marketing.

Assisted with over all admission into the facility.

Performed heavy in/out bound calls, fax, copy, email and data entry.

Multitasking, internet navigation and overall customer service satisfaction.

Alsakeeneh Nursing Home, Jordan 07/2003 – 12/2007

Hospital Liaison

Created working relationships with social workers/case managers at the hospital.

Served as a liaison with health care professionals and agency employees to coordinate safe transitions from medical facilities to the home setting/facility setting.

Screened patient clinical charts, verify payer source, discharge plan and medication review.

Provided Sub-Acute in-service programs to hospital and skilled nursing facility staff, physicians, community groups and others as directed.

Worked with National Director of Business Development to develop, establish, and maintain clinical services to contracted hospitals, nursing facilities, area physicians and alternative care programs.

Conducted all pre-discharge meetings, interviews, and meet and greets within designated accounts.

Coordinated with hospital personnel of case acceptance and document patient intake information.

Provided management with weekly and monthly updates on referrals and statuses utilized various methods of reporting and analyzed data.

Assisted with the development of annual goals and objectives.

Contact this candidate