Manager Customer Service
Resume:
SCOTT A. FULLER
Erie, PA *****
********@***.***
EXPERIENCE
Property Manager, Fuller Properties
Erie, PA
Responsible for managing and maintaining three apartment buildings with 13 units. Handle leasing and general maintenance.
Warehouse Associate & Shipping Team Leader,
FishUSA
07/2013 - 02/2019
Erie, PA
Responsible for training new employees on the most efficient methods for picking, packing, and shipping orders. Shipped over 150,000 packages through multiple shipping services. Managed receiving for some incoming shipments and stocked inventory. Assistant Manager, Family Dollar
03/2012 - 03/2013
Erie, PA
Responsible for open and closing store including daily deposits, processing 1,200 pieces of freight weekly, merchandising of store, inventory control, including weekly cycle counts and loss prevention. Also responsible for stocking and recovering store on a daily basis and running cash register while providing excellent service. Store Manager, Salvation Army
02/2006 - 01/2012
Erie, PA
Managed 40 employees (1.8 million sales). Responsible for staffing, scheduling, daily paperwork, customer service, running register and overseeing other cashiers, arranging store daily and seasonally, employee reviews, store deposits and open/close store. Store Manager, Dollar General
09/2004 - 05/2005
Erie, PA
Managed store with 12 employees, $1.5M per year in sales,1,200 pieces per week from distribution center, and a average of 800 customers per day. Responsible for staffing, scheduling, employee performance reviews, inventory control, arranging store to planogram on a weekly/monthly basis, matching vendor invoices to operating statements on a daily/monthly basis, controlling daily/weekly payroll with sales to meet/beat budgeted numbers for the store,and assisting or filling in for employees as needed. Cell Phone Inspector, The Funding Factory
09/2003 - 07/2004
Erie, PA
Responsible for inspecting used cell phones from non-profit organizations who earned points towards merchandise. Determined if phones qualified for credit, and routed phones appropriately. Managed inventory and shipped orders around the world. Assistant Manager, Valu Home Center
02/2003 - 08/2003
Erie, PA
Responsible for supervising 15 to 20 part-time employees, inventory control, customer service, opening and closing of the store, helping customers get the right product, and maintaining proper appearance of store.
General Manager, Glidden Paints
07/1991 - 02/2002
Erie, PA
Managed a paint store with several employees that did $2M a year in sales. Duties included ordering merchandise, Accounts Receivable/Accounts Payable, opening new accounts as well as obtaining company sales goals and policies. Warehouse Mgr./Store Supervisor, Erie Paint
(now Wheeler Paint)
06/1985 - 07/1991
Erie, PA
Managed the warehouse and was responsible for filling orders and scheduling deliveries to 5 other satellite stores. Also oversaw day to day store operations. EDUCATION
Penn-State Behrend
Erie, PA
Vocational/Technical Certificate
Major: Business Administration
McDowell High School
Erie, PA
High school graduate
Major: College Prep
QUALIFICATIONS AND ACHIEVEMENTS
Additional Skills and Achievements
I consider myself a very good people person. I've had great success in dealing with many different types of people, both in professional and personal life.
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