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Manager Customer Service

Location:
Erie, PA
Posted:
July 27, 2019

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Resume:

SCOTT A. FULLER

**** ******* **

Erie, PA *****

814-***-****

ac9wxn@r.postjobfree.com

EXPERIENCE

Property Manager, Fuller Properties

**/**** - *******

Erie, PA

Responsible for managing and maintaining three apartment buildings with 13 units. Handle leasing and general maintenance.

Warehouse Associate & Shipping Team Leader,

FishUSA

07/2013 - 02/2019

Erie, PA

Responsible for training new employees on the most efficient methods for picking, packing, and shipping orders. Shipped over 150,000 packages through multiple shipping services. Managed receiving for some incoming shipments and stocked inventory. Assistant Manager, Family Dollar

03/2012 - 03/2013

Erie, PA

Responsible for open and closing store including daily deposits, processing 1,200 pieces of freight weekly, merchandising of store, inventory control, including weekly cycle counts and loss prevention. Also responsible for stocking and recovering store on a daily basis and running cash register while providing excellent service. Store Manager, Salvation Army

02/2006 - 01/2012

Erie, PA

Managed 40 employees (1.8 million sales). Responsible for staffing, scheduling, daily paperwork, customer service, running register and overseeing other cashiers, arranging store daily and seasonally, employee reviews, store deposits and open/close store. Store Manager, Dollar General

09/2004 - 05/2005

Erie, PA

Managed store with 12 employees, $1.5M per year in sales,1,200 pieces per week from distribution center, and a average of 800 customers per day. Responsible for staffing, scheduling, employee performance reviews, inventory control, arranging store to planogram on a weekly/monthly basis, matching vendor invoices to operating statements on a daily/monthly basis, controlling daily/weekly payroll with sales to meet/beat budgeted numbers for the store,and assisting or filling in for employees as needed. Cell Phone Inspector, The Funding Factory

09/2003 - 07/2004

Erie, PA

Responsible for inspecting used cell phones from non-profit organizations who earned points towards merchandise. Determined if phones qualified for credit, and routed phones appropriately. Managed inventory and shipped orders around the world. Assistant Manager, Valu Home Center

02/2003 - 08/2003

Erie, PA

Responsible for supervising 15 to 20 part-time employees, inventory control, customer service, opening and closing of the store, helping customers get the right product, and maintaining proper appearance of store.

General Manager, Glidden Paints

07/1991 - 02/2002

Erie, PA

Managed a paint store with several employees that did $2M a year in sales. Duties included ordering merchandise, Accounts Receivable/Accounts Payable, opening new accounts as well as obtaining company sales goals and policies. Warehouse Mgr./Store Supervisor, Erie Paint

(now Wheeler Paint)

06/1985 - 07/1991

Erie, PA

Managed the warehouse and was responsible for filling orders and scheduling deliveries to 5 other satellite stores. Also oversaw day to day store operations. EDUCATION

Penn-State Behrend

Erie, PA

Vocational/Technical Certificate

Major: Business Administration

McDowell High School

Erie, PA

High school graduate

Major: College Prep

QUALIFICATIONS AND ACHIEVEMENTS

Additional Skills and Achievements

I consider myself a very good people person. I've had great success in dealing with many different types of people, both in professional and personal life.



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