Customer Service Representative

Nikki Exequel S. Jacob

City Address: ** Pag-Asa St., Nichols Pasay City

Contact No. 095******** Email: *************@*****.***

Objective

Seeking a challenging career with a progressive organization that provides an Opportunity

to enhance my skills and abilities.

Position Applying for:

Summary of Qualifications

Computer literacy and Accuracy in MS Office

Proficient in English and Filipino.

Educational Background

Tertiary : Great Ways Technical Institute (Makati City)

Secondary : San Antonio National High School (Makati City)

Extracurricular Activities

Margha Phil. Technical Institutes (TESDA)

BARISTA (TESDA)

Working Experience

SM Rosario (Rosario Cavite) 2012

Sales Associates

Duties and Responsibilities

-Greet and talk to customers in a courteous manner.

-Handle inbound calls from customers.

-Answer and respond to customer inquiries regarding merchandise.

-Assists customers in locating the merchandise they need

-Display merchandise on racks in an attractive manner

-Assists customers in completing the purchases

-Handle refunds, returns and exchange of merchandise

-Maintain and manage store room neat and tidy

-Follow check list after opening and before closing the shop.

Home Credit Philippines (Pasig City) 2014

Sales Associates

Duties and Responsibilities

-Approve loans within specified limits and refer loan applicants outside those limits to management for approval

-Meet with applicants to obtain information for loan application and to answer question about the process

-Analyze applicants financial status, credit and property evaluations to determine feasibility of granting loans

-Explain to customers the different types of loans and credit options that are available as well as the term of those services

-Obtain and compile copies of loan applicants credit histories, corporate financial statements and other financial information

-Review and update credit and loan files

-Submit application to credit analysts for verification and recommendation

-Handle customer complaints and take appropriate action to resolve them

-Work with clients to identify their financial goals and o find ways of reaching those goals.

-Supervise loan personnel.

PAGCOR (Pasig) 2014-2015

Gaming Assistant

Duties and Responsibilities

-Greet players upon his/her arrival and departure and provide new players with the necessary introduction to the games and the gaming experience offered in all BGI sites

-Prepare the gaming terminal of the players and check the functionality of all equipment found inside the premises.

-Offer food and drinks (if available) to players.

-Accommodate and answer all the inquiries of the players are well served and well-taken care of.

-Perform other specific duties required by his/her assigned site.

SPI Global Philippines. (Makati Mandaluyong )

Finance (APAC) 2015 present

Customer Service Representative

Duties and Responsibilities

-Responsible for acting as a liaison between customers and companies.

-Assists with complaints, orders, errors, account questions, billing, cancelations and others queries.

-Resolve customer complaints via phone, email, mail.

-Great customers warmly and ascertain problem or reasons for calling

-Cancel or upgrade accounts

-Assist with placement of orders, refunds, or exchanges

-Place or cancels orders

-Answer questions about warranties or terms of sale.

-Attempt to persuade customers to reconsider cancellations.

-Work with customer service manager to ensure proper customer service is being delivered

-Handles changes in policies or renewals

Star Cruises Philippines. (PasayCity )

Payment Officer 2018

Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc.

Reconciling processed work by verifying entries and comparing system reports to balances

Maintaining historical records

Paying employees by verifying expense reports and preparing pay checks

Paying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all vendor enquiries regarding finance

Preparing analyses of accounts and producing monthly reports

Continuing to improve the payment process

Personal Characteristic

Highly Motivated

Pleasant Personality

Cheerful and Hardworking

Strengths

Positive attitude

Quick Learner

Smart worker And Loyal

Can work under pressure

Personal Information

Age 27 years old

Date of birth January 5. 1992

Nationality Filipino

Height 5’4

Weight 46kg

Mother’s Name Racquel Solis

Father’s Name Victor Jacob

Characters Reference

Available upon request.

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

Nikki Exequel S. Jacob

Applicant

Contact this candidate