EDUCATION

****-**** ******** ********* **** School Tucson,AZ 85750

****-**** **** ****** ***** Technology Education District

Law, Public Safety and Security

Received 6 Pima community College credits.

Current (Graduating December 2019): Pima Community College Administration of Justice Studies

SKILLS

Answering phones, customer service, fluent in English and some Spanish, fluent in using both Mac and PC.

Special Skills/ Qualifications:Customer Service training, phone transferring, call center experience and online sales chat selling internet, TV, phone and home security services. FEMA training DHS Radio Interoperability.

EMPLOYMENT HISTORY AND VOLUNTEER WORK

Afni-Cox Web Sales Chat: Tucson, AZ 2017-Present Assisting customers with picking out the perfect plan and bundles according to needs through the Cox website. Guiding customers through orders while providing excellent customer service.

Walmart Supercenter: Chandler, AZ 2015-2017

Wireless Sales Associate

Assisted with customers picking out cell phones and plans that best fit their needs. Helped with online credit check applications and directing to the best plans with Verizon, Sprint and AT&T.

Fry’s Food and Drug Stores: Chandler and Gilbert AZ 2013-2015

Cashier and Customer Service

Assisted with customers over the phone and in store with purchases, western union purchases, money order purchases, and lottery purchases.

References

Coworkers from Afni:

Samantha Johnsen 520-***-****

Chia Thomas 520-***-****

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