Management Customer Service

SUSHEEL KUMAR THAKUR

Address: S/o Sh. Bhag singh village Dhakyan

P/O Bahaina,,The Barsar Distt Hamirpur. Pin 174309

Mobile: +919********* Email: ac9woc@r.postjobfree.com

OPERATIONS/SALES PROFESSIONAL- RETAIL

To apply skills and knowledge gained over a period to a dynamic environment conducive for further learning resulting in value addition and growth for organization and me.

PROFILE

An astute professional with 12+ Years of experience in Warehouse & Logistic Management, Retail Operations, Business Development, Merchandising Operations, E-commerce and Man Management.

Demonstrated abilities in augmenting business, identifying new market segments, setting up DC for business excellence.

Exposure in managing retail operations and coordinating with inter – departments for efficiently streamlining business operations.

Comprehensive exposure to MS Office, SAP and ZRMS & ERP.

Core Competencies:

Operations Management Vendor schedule Customer Service Visual Merchandising Administration MIS Team Management Space Management Inventory Management Stock Management Manpower Management Warehouse management

PROFESSIONAL EXPERIENCE

Myntra.Com India Pvt. Ltd.

July 2014- Till Date…

Website:- www.myntra.com

Warehouse- Associate

Profile in Myntra.com: - Outward QC, RTV (Reversal Logistics) & Logistics.

Handling Vendor Receiving of Fulfilment Centre – Binola (HR) in 2.5 lac square feet area.

Handling RTV operation at Binola WH with the team of 240+ Manpower.

Ensure Manpower Planning, Daily Targets, Compliance, SLA, IPP without Error.

Resolving customers’ escalations.

New Ideas to improve daily QC efficiencies.

In RTV, Managing the manpower handling, Goods receipts, RTV Dispatched, RTV MIS, and Logistics.

Monitoring the RTV Item's Segregation & RTV GP Creation for approx. 800 + Vendors.

Dispatch RTV stocks to vendors all over India through different logistics partners.

Managing PODs (Proof of delivery) for all the dispatched RTV stocks.

Co-coordinating with all 3PL Logistics for the smooth and timely dispatch of all RTV stocks.

Responsible for PMM (Product Mis-Match) & Article mismatch Inventory which is purely based on manual transaction.

Responsible for the Inventory Liquidation/ Buy-Back items & Stocks Reconciliation.

Ensuring that defined TAT/Compliances are maintained in the RTV Dept.

Co-ordination with Sourcing/Category/Finance/procurement Logistics team, IT and other stakeholders for the better efficiency in the RTV operation.

To ensure that SOP’s and guidelines set by the company are implemented and followed strictly or not.

Determining training needs to the employees, conducting suitable training programs to enhance their operational efficiency leading to increased productivity.

Managing & monitoring the performance of RTV teams, maintaining shift statistic to ensure efficiency in process operations and meeting individual and team targets.

Responsible for the resolving of Vendors queries (PST) timely.

Co-ordination between DCs for fast deliveries of stocks.

To meet SLA with different stakeholders.

Ensuring 0 variance in Inventory Reconciliation every week.

Proper handover and dispatch, follow-ups till the shipments reached it’s destination, also Emailed to concerns.

Ensuring 100% accurate GP Creation within 2 days of RGP TAT and uploading the PODs for dispatched stocks. And maintains the RTV outward Register for all the dispatched RTV stocks.

Ensure proper 5s in WH.

Works to improve attendance of staff, Attrition controlled, Advanced Leave planning of staff for better operation.

Following strict timely to complete the projects assigned to me time to time.

Review of staff for their’s better performance.

Previous Organization 3

Website:-www.flipkart.com

Flipkart India Pvt. Ltd. April 2013- July 2014.

Executive: - Inward, Put-Away & Picking:-

Ensured proper and timely replenishment of merchandise.

Receiving of stocks from vendors, based on PO Vs Invoices.

Ensured GRNs of received and verified stocks and partway in the designated aisles.

Closed all kind of discrepancy found during receiving and E Mailed to concerns vendors.

Cycle count of GRNed and put away stocks.

Invoice submission to Finance Team on every day for further payments to vendors.

Stocks picked as per indents received from system on daily basis without breaching the timeline.

Ensured IPP should not be affected, motivated to staff to achieved the target.

Ensured FIFO based picking.

Attended weekly meeting to review the last week performance for better result in next week.

Identified Slow & Fast Movers and initiating necessary action.

Ensured the vendor schedule is followed efficiently.

Ensured proper resource allocation.

Ensured the prompt and fast receiving of incoming material.

Preparing daily, weekly and monthly reports and circulating to all concerned persons.

Ensured clean bay concept in receiving with 5s.

Ensured the correct status of all Received bulk stocks, in the system as well as physical for better picking.

Was responsible for Isolated inventory.

Previous Organization 2

Max Hypermarkets India Private Limited- Spar Oct 2010- March 2013

Website: - www.sparindia.com

Assistant Department Manager- Receiving & Inventory.

Directly responsible for Achieving the fill rate targets by providing 100% customer satisfaction. Currently handling retail business for FMCG Food /Non-Food/Textiles/General Merchandize spread over 22,000 sq. Ft.

Managing the category operations through proper planning and scheduling work for the group, ensuring proper distribution of assignments and adequate staffing.

Leading, training and motivating teams in meeting the KRA’s and ensuring their career development for a positive contribution.

Making recommendations for the resolution of internal problems or scheduling inconsistencies.

Implementing company’s rules, regulations, and SOP throughout the categories.

Conceptualising visual merchandising displays, windows & design of retail outlets for maintenance of a high-end store Image.

Physical Stock Check

Make sure all GRN & Transfer-In completed before the quarterly and annual stock takes.

Make sure every product scanned during stock check.

Received All DC Transfer-In against GAD, GRWM before stock check.

Manage PIHV (Prevention Inventory High Value) with stock controller on weekly basis.

Analysing the shrinkage and excess cases.

Report Management

Monitoring & maintaining all store KPI’s.

Maintaining & providing all daily /weekly /monthly MIS to management.

Ensuring all the internal /external audit reports are sent /shared with the team /management for reviews and necessary actions taken.

Financial Management

Responsible for achieving group financial targets which carry 15% weightage of IKO’s

Cost saving initiatives are planned & execute

Documentation & MIS

Adapting systems/ procedures for smooth functioning of materials management functions.

Implementing control measures to reduce obsolete stock, keep tab on slow-moving items.

Conducting regular audits to ensure that materials received from vendors conform to pre-set quality standards; analysing rejections & taking corrective actions ensuring compliance.

Monitoring MIS reports with a view to apprise top management for facilitating the decision making process of the routine trading activities visa, distribution management, material management, cost savings etc.

Previous Organization 1

Spencer retail Ltd.

Website:-www.spencersretail.com

Dec 2007- Oct 2010

Section Head- Warehouse (Receiving)

Vendor Stocks Receiving:

Introducing new products, schemes, extension and satisfying full requirement of customer and generating revenues from vendor. .

Ensured proper and timely replenishment of merchandise.

Identified Slow & Fast Movers and initiating necessary action.

Was responsible all legal Compliances related to Store, Manpower, Vendor and Stock.

Ensured the vendor schedule is followed efficiently.

Ensured proper allocation of resources.

Ensured the prompt and fast receiving of incoming material.

Ensured the timely and error free receiving and GRN.

Handled the issues and complaint of receiving.

Checked and verified the GRN.

Ensured proper put away of the stock, following FIFO.

Prepared daily, weekly and monthly reports and circulating to all concerned persons.

Achievements

Consistently achieved Sales target by matching MOP and leveraging channel.

Saved 10% in cost of marketing while Re-Negotiating with marketing vendors.

Managing the margins with local and central vendors.

Identifying vendors for central purchasing and handling the negotiation processes.

Career Highlights

Managing the Operational efficiency of the Warehouse.

Achieving the all target v/s achievement.

Implementation of Replenishment and Off-Ranging processes

Adhering to the VM norms.

Ensuring 100% legal Compliances.

Scholastics

2012 Master of Business Administration (SCM) from National Institute of Retail management (Ahmadabad).

2006 Bachelor of Art (Economics) from Himachal Pradesh University Shimla.

2003 SSC from Govt. Ser. Secondary School Bijhari, Dist-Hamirpur (H.P)

2001 HSC from Govt. High School Garli, Dist-Hamirpur (H.P)

Personal Dossier

Date of Birth : 20th June, 1984

Gender : Male

Marital Status : Married

Linguistic Abilities : English, Hindi and Khichri.

Interests & Activities : Listening to Music, Watching and Playing Cricket.

SUSHEEL KUMAR

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