Manager Process
Resume:
PALM GROVE RESIDENCES DOMINIC SAVIO ST. BETTERLIVING PARANAQUE
********.******@*****.***
VILAGA, ANAMARIE R. CICP
(Certified International Credit Professional)
CREDIT AND COLLECTIONS/AR/OTC/ Project Lead- Finance and Accounting
AWARDS AND RECOGNITIONS
Maxim Integrated Products Inc,
Reach Higher Award 2019:
This is to recognize your relentless effort to minimize the overdue and clean up the 60+ items which contributed to the team’s brilliant Q3 results (Best ever!). Continue to do great things and aim to deliver consistent and world-class results!
Reach Higher Award 2019: Nominated by the Executive Director: For taking the lead to organize Maxim yearend party and your work to overcome the challenges in planning and execution. You had a very positive outlook all throughout & was determined to pull everything together.
Employee of the year nominee 2018: Nominated by the Senior Manager
In recognition of my exemplary work performance and excellent demonstration of core values.
Q3FY18 Training Winner for your region: Nominated by Senior Vice President
We appreciate your contributions and your willingness to help our organization be successful. Your efforts exemplify the values that distinguish and define Maxim. This award reflects our appreciation. 3 Reach Higher Awards 2017-2018: Nominated by the Executive Director
Due to training different teams, associates, specialists and managers in the credit and collections process.
Reach Higher Award 2018: Nominated by the Senior Manager Congratulation on achieving the zero 30+ overdue, first time ever for the US portfolio. Your consistent and efficient collection efforts have paid off and we highly appreciate the work done.
Reach Higher Award 2017: Nominated by the Senior Manager For $26M worth of portfolio, 130 accounts, mostly PSK (APAC), it's challenging to maintain low overdue and clean-up +30/60/90 aging EXECUTIVE
SUMMARY
7 Years of experience in
the end to end process of
Order to cash; Accounts
Receivable and Credit
and Collections.
Leads and participated
in several trainings and
projects related to
leadership, process
improvements, projects
and personal
development.
Nominated as Employee
of the year (2018)
Consistent high achiever
and received awards for
good performance
(2012-2019)
Decreased uncollected
items from more than
100 days overdue to less
than 30 days overdue in
1 year for 150 Asia
Pacific accounts (China,
Singapore, Philippines,
Korea, Malaysia,
Vietnam, Brazil,
Hongkong, India,
Thailand, Taiwan)
Decreased uncollected
items from more than
100 days overdue to less
than 30 days overdue in
the span 4 months for
230 US Accounts
including Canada and
Mexico.
Leads company events
several projects related
to process improvements
and standardization.
ANAMARIE R. VILAGA
PALM GROVE RESIDENCES DOMINIC SAVIO ST. BETTERLIVING PARANAQUE ********.******@*****.***
bucket. For FY17, Ana was able to ZERO out +60 & +90 for 5 months out of 10 and totally ZERO out +30/60/90 in P6/Q2.
Peer to Peer Award 2017:
Taking over handling US portfolio on top of existing account under APAC. She worked mid- shift from 3PM-midnight to perform proper back-up system, reaching US. Reach Higher Award 2016: Nominated by the Senior Manager For being able to zero out her +60/90 overdue aging bucket while 1 item left under +30 overdue last P12 FY16. This is due to her proactive, persistent and consistent approach in coordinating with customers both internally and externally. Maersk Global Service Centres Phils. Ltd, Pasig City Champ of the Month Award: For exemplary performance at the workplace. CAREER PORTFOLIO
Credit and Collections /Project lead- Accounting
Maxim Integrated Products Inc, BGC Taguig City
February 2015 to Present
• Leads a team of collectors on projects to transition payments from checks to Wire/ACH for faster payment process.
-Which includes coaching, one on one sessions and appraisal
• Manages a team of Collections and AR Team on projects to eliminate paper invoices to electronic invoicing.
-Which includes coaching, one on one sessions and appraisal.
• Trains other teams to the Credit and Collections end to end process through cross-training program.
-Which includes coaching, one on one sessions and appraisal.
• Facilitate meetings regarding updates, developments and process improvements related to credit and collection and personal development.
-Which includes coaching, one on one sessions and appraisal.
• Monitor violations of credit and collection policies, provide analysis conclusion and recommendations to senior management and suggest actions/penalties to be taken when appropriate.
• Identifying problem accounts, resolve issues and provide updates of receivables to Sr. Managers, Directors, VP of accounting etc.
• Coordinates with local counterparts to inform and resolve issues regarding the customer account and corrective measures to improve payment behavior.
• Communicates with customers daily while monitoring and maintaining 300+ accounts for US and Asia Pacific.
• Identifying accounts requiring third party collections or legal action.
• Reconcile transactions and balances to maintain accurate accounts. Check for credit viability on requests for extended terms and evaluate various adjustments or exception documents.
• Creation of SOP (Standard Operating Procedure) for process standardization. ANAMARIE R. VILAGA
PALM GROVE RESIDENCES DOMINIC SAVIO ST. BETTERLIVING PARANAQUE ********.******@*****.***
• Negotiate contractual payment terms with delinquent customers
• Processing SAP (Systems Applications and Process) and Workday related to the following Investigation related to:
*Reviewing and releasing blocked orders
*Checking customer credit standing
*Cross checking sales orders
*Monitoring and checking returned materials
*Checking customer credit limits
*Account Reconciliation
*Reviewing Payments and Payment behavior
*Resolving Credit and Debit Memo
*Unallocated Payments
• Maintains and Investigate statement of accounts related to invoices, credit/debit memos, unallocated payments etc. of end customers.
• Reviews blocked orders to determine the cause and decide whether it can be released.
• Keep updated on all developments and changes relevant to the assigned process.
• Maintaining and processing reports related to Portfolios, Blocked orders, Unallocated Payments and Pre-payments
• Payment behavior analysis.
Credit and Collections Specialist Level II –Finance and Accounting Reed Elsevier Shared Services (Philippines) Inc. Quezon City May 19, 2014 to October 28, 2014
• Manages team of collectors and cash application to delegate tasks to determine the issue related to the process and assign the appropriate task.
• Leads a team of collectors and cash application on projects for process improvements Book Master System related to the following
• Processing of Credit Notes
• Creation of Customer Database
• Handling Reports
• Sending Statement to Customers
• Creation of Invoices
• Checking outstanding of the customers
CRM System (Oracle)
• Monitoring issues and open cases and assigning it to correct processor in the team.
• Resolving of issues related to Statements, Invoices, Customer Master Data and Credit Notes
• Creating Reports related to Statement of accounts and Intercompany Reports
• Creation of SOP (Standard Operating Procedures) for process standardization.
• Escalate issues to Supervisor and Manager.
• Coordinate with Local counterparts with corrective measures to improve the process.
• Cross-checking the details indicated in the request in CRM to proceed with the process flow. ANAMARIE R. VILAGA
PALM GROVE RESIDENCES DOMINIC SAVIO ST. BETTERLIVING PARANAQUE ********.******@*****.***
• Making of control dashboards to monitor the progression and sustainability of the process.
• Create actions to eliminate variants to centralize the process initiate; suggest and make projects related to process improvements.
• Address concerns to local and global counterparts regarding credit and collections.
• Working with management team in handling issues and concerns with regards to the process variants.
• Keep updated on all developments and changes relevant to the assigned process.
• Coordinate with different teams to resolve issues.
• Provide accurate and recent information and updates to Supervisor and Manager. Sr. Specialist – Finance and Accounting, Order to Cash Maersk Global Service Centres Phils. Ltd, Pasig City February 2012 to May 17, 2014
• Managed a cross-functional teams in company engagement activities both corporate and process based.
• Stands as officer in charge when management is unavailable.
• Leads a team on projects related to process standardization Processing SAP (Systems Applications and Process) related to the following:
• To emphasize on correct FACT(system) process with regards to Waivers;
• Creating manual sales order received from the customer for a product or service;
• Creating Invoices;
• Resolve on-account and suspense;
• Determines Customer Output Determination;
• SO Idoc and Error Handling;
• Billing Due list;
• Processing payments;
Managing RKEM System to determine the following:
• Monitoring the gate in and gate out of the container cargo;
• Determining which port of the cargo;
• Reflects the charge per container;
Business Warehouse System related to the following:
• Check the Customers outstanding and delinquent payments;
• Shows data of customer’s activity to date;
• Working with management team in handling issues and concerns with regards to the process variants.
• Maintenance of control dashboards to monitor the progression and sustainability of the process.
• Analyze Global Authority Matrices to determine the proper approver of a certain process and coordinate internally.
• Coordinate with local counterparts with corrective measures regarding the process. ANAMARIE R. VILAGA
PALM GROVE RESIDENCES DOMINIC SAVIO ST. BETTERLIVING PARANAQUE ********.******@*****.***
• Create actions to eliminate variants to centralize the process Initiate and suggest process improvements.
• Addressing concerns to local counterparts to different counties.
• Cross-checking the details indicated in the request to proceed with the process flow.
• Meet all the agreed KPI’s and complete the tasks in accordance with the SLA.
• Update productivity logs daily to report all the volumes processed on a given date.
• Initiate and suggest process improvements.
• Keep updated on all developments and changes relevant to the assigned process.
• Escalate any issues which needs immediate resolution to the Cluster Leads, Team leads and managers
EDUCATIONAL ATTAINMENT
FCIB (The Finance, Credit and International Business Association) Certified International Credit Professional
2018
Lyceum Northwestern University, Dagupan
Bachelor of Science in Commerce
Major in Management Accounting
2006 to 2011
TRAINING AND WORKSHOPS
Winning Negotiations Coaching Building and Leading Teams Making the move into management Handling difficult questions as a presenter Developing a Business Execution Culture Leader as Motivator Essentials for Interviewing and Hiring : Behavioral Interview Techniques Essentials for Interviewing and Hiring : Conducting an Effective Interview Setting and Managing Priorities within the Organization: Motivation Navigating Economic Sanctions : The first 60 days of Trump’s administration
Elements of a Cohesive Team Delegating Appropriate Tasks PROJECT MANAGEMENT (Anticipating and Solving Problems as a Project Champion, Addressing Stakeholders Conflicts, Ensuring Management Buy-in on a Project, Managing Conflict in Project Teams, Managing Projects with No Direct Authority, Managing Scope on a Project, Portfolios, Programs, and Projects: What's the Difference?, Supporting Project Managers, Weighing the Costs of Project Change, Controlling Project Costs) Presentation Skills Training Avoiding Conflicts of Interest Business communication- Safe Small Talks Global Data Privacy Training Credit related to Credit review, Credit application process, Credit reports and Credit Maintenance Business Grammar: Common Usage Errors Challenges in Management Global Privacy Training Inspiring your Team Establishing the Conditions for a Learning Culture Managing attitudes during difficult times Business and Technical Writing Reviewing and Rewarding Performance Effective Team communication Giving constructive Criticisms Managing Internal Dynamics in a Cross- functional Team Techniques for Communicating Effectively with Senior Executives Seven Habits of Highly Effective People Write it Right Global Anti Bribery and Corruption Developing and Communicating Ideas Uncovering the Root Problem Problem Solving: Process, Tools, and Techniques
Turning Problems Around with Reverse Brainstorming Prioritizing Personal and Professional Responsibilities Personal Productivity Improvement : Managing Tasks and Maximizing Productivity
Fostering Effective Communication and Collaboration Avoiding Conflicts of Interest Attracting and ANAMARIE R. VILAGA
PALM GROVE RESIDENCES DOMINIC SAVIO ST. BETTERLIVING PARANAQUE ********.******@*****.***
Retaining Talent Creating and Maintaining a positive Work Environment Giving appropriate feedback
Communication Assertiveness FCIB (Finance Credit and International Business) Seven Dwarfs of Growth, Know your Customer, Financial Information to assist International Credit Decisions, Assessing International Risk, Credit Managers Tool Box Listening with skill Developing Learning Practices Building Upward Relationships Audit related to SOX 404 Controls Testing; Distribution Audit, Operations Audit Creating a Presentation Information Security Awareness- (Getting the Best out of Passwords; How your Behavior can be Exploited; Safe and Secure Email, Web and Networks; Understanding and avoiding social Engineering) Sales and Use Taxation Managing Attitude to Optimize Performance under Pressure Motivating Human Behavior Building upward relationships Delivering bad news effectively Employee Engagement Cross-functional Strategic Management Developing a high performance Organization Financial Statement Analysis Financial and Business Update
Character references are available upon request
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