Certified Nurse Assistant/ Patient care
Resume:
Juvylie Mclain
Contact: +81-090-****-****
**********@*****.***
SUMMARY OF QUALIFICATIONS
● Basic Math skills
● Ability to resolve customer disputes in a patient manner
● Managed cash drawers and cash pickups and deposits
● Counted end of shift cash receipts to ensure accuracy with paper and computer receipts
● Able to work in a fast pace environment
● Over two years experience in the medical field ( clinic and hospital)
● Able to make di cult decisions in stressful situations
● Outstanding communication and customer service skills
● Able to make assigned task and jobs accurately and on time
● Accustomed to working long hours and shifts
WORK EXPERIENCE
Guam Memorial Hospital - Certified Nurse Assistant FEBRUARY 2014 - JUNE 2017
Salary - $12.80/ hour
Job responsibilities
● Helps patients by supporting personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring.
● Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.
● Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.
● Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
● Provides adjunct care by administering enemas, douches, non sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints.
● Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
● Documents actions by completing forms, reports, logs, and records.
● Maintains work operations by following policies and procedures.
● Protects organization's value by keeping patient information confidential.
● Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards.
● Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure.
● Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and di erent requests; exploring opportunities to add value to job accomplishments. Canter Center of Guam- Patient representative
August 2013- February 2014
Salary- $10.00/ hour
Job responsibilities
● Understand and subscribe to the Vision, Values and Expectations of the clinic physician.
● Greet patients, take vital signs, height and weight.
● Write/type down patient information including medications, latest blood works, and procedures.
● Schedule all provider appointments, including scheduling and, when necessary, coordinating ancillary testing when necessary and ensuring pre-certs and prior authorizations are received.
● Bump, cancel and handle no-show appointments according to established process.
● Arrive patients to the physician o ce practice. This process includes greeting the patient, verifying all personal information (address, telephone, etc.), verifying method of payment, verifying insurance, collecting co-payment when applicable, entering necessary information into computer system, and providing any requested information to patients.
● Communicate any expected delays to patient and ancillary service departments.
● Work with patients, families and/or sta in handling and resolving problems that occur during the course of visit.
● Provide management with perception of physician o ce practice services.
● Request, prepare and ensure the completeness of the patient medical record.
● Collect and make change for payments received, complete receipt for patient, and follow appropriate University paperwork to record transaction.
● Compare daily cash amounts against daily transactions in order to ensure that records balance.
● Verify and coordinate patient referrals.
● E ectively utilize all appropriate applications of PCS computer systems.
● Answer phone system, handle and/or direct call to appropriate area; place calls as requested by supervisor.
● E ectively manage dynamic, potentially stressful patient encounters.
● Maintain the general appearance of the waiting room or reception area; straighten magazines, chairs and other light furniture.
● Maintain working knowledge of all o ce equipment, fax, copiers, phones, etc.
● Participate in service monitors and quality improvement programs.
● Use excellent guest relations skills in all interactions with patients, visitors and sta .
● Assist Nurses if needed
Mcdonald's — Certified Swing Manager
April 2007 - February 2014
Salary- $11.90/hour
As a manager I lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. I provide leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers
I performed a variety of tasks, which include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald’s standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. I was also responsible for meeting targets during our shifts and for helping our assigned Departments meet the goals. Job responsibilities
● Food Safety
● Internal Communication
● Inventory Management
● Daily Maintenance and Cleanliness
● Managing Crew
● Quality Food Production
● Exceptional Customer Service
● Safety and Security
● Training
● Open and close registers
● Manage cash professionally
EDUCATION
Guam Marianas training center — Certified Nurse Assistant August 2013- November 2013
University of Maryland- Associates of Arts
Diploma granted on December 13, 2018
University of Maryland — Bachelor of Science in Psychology August 2017 - PRESENT
CERTIFICATES/LICENSES
● Nurse Assistant License (Guam Board of Nursing)
● CPR, AED, First-Aid, Basic Life Support BLS, HCP
● Copy of diploma attached
● Copy of CNA (Certified Nurse Assistant) license attached
● Copy of basic life support/ CPR card attached
Contact this candidate