Manager Service

Location:

Piet Retief, Mpumalanga, South Africa

Posted:

July 26, 2019

Contact this candidate

Resume:

Curriculum Vitae

Rowen Bradley Gillbanks

E-Mail: **************@*****.***

Mobile: 079*******

Address: 4C Draad Street, Piet Retief, South Africa

PERSONAL DETAILS:

Name: Rowen Bradley Gillbanks

Nationality - South African

ID Number - 860-***-**** 083

Driver’s License - Code B (Code 8)

LANGUAGES:

English - Speak, read & write very well.

Afrikaans - Speak, read & write very well.

GENERAL SKILL SUMMARY:

Strong interpersonal Skills

Analytical & Problem Solving Skills

Generate New Ideas

Strong leadership qualities

Strong adherence to procedures and regulations

Disciplined

Reporting and communication skills in English and Afrikaans

Coaching/training and development

Facilitation and presentation

Performance evaluation and management

Operations management

Hospitality management

KEY STRENGTHS:

·Excellent Customer Relations Skills through seven years hospitality service management and Six years operations experience within retail banking

·7 years hospitality service experience – specializing in food and beverage

·Sales & Marketing experience – hospitality and retail

·Motivation of teams and individuals

·Training individuals and groups up to 20 individuals within hospitality and retail

·Team Leadership

·Creating Positive work environment

·Creating work based competence

·Skills development and coaching

·Time Management, Problem solving & Organizational Skills

·Attention To Detail

·Good Organizing & Prioritizing Skills

·Ability to Work Unsupervised

·Ability to Work in a Team Environment

·Ability to Interpret Guidelines

·Use of Own Initiative

·Work Effectively Under Pressure

·Self-Motivated

·Hands on approach to any environment

COMPUTER SKILLS:

Microsoft Word - Skilled

Microsoft Excel - Skilled

Microsoft Publisher – Semi skilled

Microsoft PowerPoint - Skilled

Microsoft Outlook - Skilled

QUALIFICATIONS:

Tertiary Courses:

NQF 6 – MDP (Management Development Program) Complete May 2016

Institution - University of Stellenbosch

Certificate in Hospitality Management 2007

Institution - The Private Hotel School

Certificate in Estate Agency 2005

Short courses:

OFP (Operational Facilitation Program) – 2017 (Capitec Bank)

CBLP (Capitec Bank Leadership Program) – 2013

Learn to Manage – 2012 (Capitec Bank)

Level 1 First Aid Training (Netcare training)

Grade 12 (Matric) – Penryn College – 2004

EMPLOYMENT DUTIES AND RESPONSIBILITIES:

MKHONDO HOUSE – PRIVATE SCHOOL

Employment Date: 01/04/2019 - current

Industry type: Education

Position: Financial Co-ordinator

Areas of responsibility:

Overall management of financial aspects of the business; which include but not limited to recording all financial transactions, reconciling learner accounts, communicating with parents regarding learner accounts with focus on non payers, collection of fees, paying service providers and assisting with other administrative tasks.

WELVERDIEND GUESTHOUSE AND CONFERENCE CENTRE

Employment date: 11/06/2018 – 30/03/2019

Industry type: Hospitality

Position: Guesthouse, Conferencing and Café Manager

Areas of Responsibility:

Overall management of guesthouse, function/conference facilities and offsite café ensuring it runs efficiently at all times and becoming profitable.

CAPITEC BANK

Employment Date: 01/01/2012 – 31/12/2017

Industry type: Banking

Position: Branch Manager

Areas of Responsibility:

Profitability and operational effectiveness

Sales and Marketing

Client Service

Human Resources Management and Administration

Additional Tasks

·Assisting Regional Manager with Detailed Branch Performance Visits and follow up visits

·Acting Regional Manager in absence of Regional Manager – overseeing 6 branches and all staff members in the region. Diving the business sales and efficiency as per business requirements.

STELLENBOSCH HOTEL (Ma-Afrika Hotel Group)

Employment Date: 01/06/2010 – 31/12/2011

Industry: Hospitality

Position: Food and Beverage Manager

Overall management of entire food and beverage department which included 1 restaurant serving hotel and external guests, room service and conferencing facilities.

Second in charge of hotel, assisting the General Manager and take on the responsibility of making sure every department is running smoothly including reservations, housekeeping, and maintenance departments; as well as communicate with the directors of the Hotel. When required I would assist in all departments by means of training staff, guidance in day to day operations and problem solving. Monitoring and completing time sheets for all hotel staff including the 5 star Hotel in the group ensure salaries were correct. Regular inspections were undertaken in all departments to ensure the look and feel of all departments which include room division, housekeeping, food and beverage was on standard. Reports were drawn up and sent to the General Manager with feedback as to what work is required to be done to return to the required standard. I would have to liaise with contracted hygiene service providers to ensure all cleaning and hygiene objectives were met on a monthly basis.

PROTEA HOTEL STELLENBOSCH

(FOOD AND BEVERAGE DEPARTMENT AT PROTEA HOTEL STELLENBOSCH)

Employment Date: 01/06/2007- 31/05/2010

Industry: Hospitality

Position: Assistant Restaurant Manager and Restaurant Manager respectively

Duties:

·Opening and closing of restaurant

·Run day end and cashing up

·Ordering stock for the kitchen and bar and ensuring that “par” levels are correct

·Set up a room service plan and menu

·Organizing and coordinating functions for 50-200 pax

·Manage staff effectively during service time

·Prospecting new clientele to increase revenue for the outlets

·Recruiting and employing new staff

·Ensure outlet look and feel was up to standard with Protea Hotel standards. Report any faults directly to maintenance to resolve any areas of concern and ensure that all work is done according to the timelines stipulated.

·Worked directly with hygiene specialists servicing the establishment to ensure correct duties are carried out as per agreements as well as standards of the hotel.

·Assist the Food and Beverage Manager in month end stock takes and Food &

Beverage costing.

PROTEA HOTEL STELLENBOSCH

(FINANCE DEPARTMENT AT PROTEA HOTEL STELLENBOSCH)

Employment Date: 01/01/2007- 31/05/2007

Industry: Hospitality

Position: Debtors And Creditors clerk

Duties:

Reconciling all debtors and creditors invoices and statements.

Follow up with debtors regarding outstanding payments, working through Opera property management

Report financials to financial manager and general manager daily, weekly and monthly on debtors and creditors books.

HOMENET NELSPRUIT