Erika Blackmon

Customer Service Representative

Houston, TX 77004

ac9wkd@r.postjobfree.com

346-***-****

Authorized to work in the US for any employer

Work Experience

Medicare Customer Service Representative

Aetna - Houston, TX

September 2015 to Present

Responsibilities

Assist members with Medical and Financial coverage, Benefits, Claims Information, Monthly Premium and Billing Inquiries.

Accomplishments

Able to take over 100 call per day

Skills Used

Demonstrated multiple capabilities with different computer software and applications. Navigate through mutiple systems while talking to member and keying in and updating information. Tuxedo Support Specialist

Men's Wearhouse Corporate Office (Call Center) - Houston, TX December 2014 to June 2015

Responsibilities

Assist Men Wearhouse store with Tuxedo reservations, Audit Reservations, make sure that all their information is accurate. Answer incoming and place outbound calls to bridal parties about their wedding group. Misc... clerical work

Accomplishments

Meeting a certain quota on a daily basis, and performance expectations Skills Used

Delivering top quality customer service

Recruiter/Customer Service Agent

Novum PRS (Call Center) - Houston, TX

May 2008 to April 2013

Duties included screening and registering potential participants demographics to partake in clinical research studies for generic medication and topical formulations. Inform participants about study aspects and outcomes to be expected. Code, evaluate, or interpret collected study data. Monitor study activities to ensure compliance with protocols and with all relevant local, federal and state regulatory and institutional policies. Maintain required records of study activity including case report forms, drug dispensation records, or regulatory forms. Performed other clerical miscellaneous tasks as assigned. Material Management Tech II

Memorial Hermann Hospital - Houston, TX

January 2001 to October 2007

Duties included maintaining adequate supplies within the operating rooms and warmers, and processed selected surgical instruments and equipment as used or needed for specific cases.Scheduled and Posted Surgical Trauma and Elective procedures for Doctors and their staff Prepared back tables for surgical procedures and pre-planned for the next day's scheduling information and ensured adequate transportation for patients. Performed other clerical miscellaneous tasks as assigned.

Sterile Processing Tech I

Memorial Hermann Hospital - Houston, TX

June 1999 to January 2001

Houston, Texas 1999 - 2001

Duties included providing assistance to surgeons by supplying appropriate instruments, equipment, and supplies during surgery; prepared all instruments and supplies for each assigned procedure and ensured the accuracy before surgery began; assisted circulating RN with same surgery preparation; maintained a sterile operative field; followed up on sterilization of instruments, equipment and supplies after surgery; maintained strict confidentiality of all patient, hospital and physician information. Performed other duties as assigned.

Child Care Specialist

Tag Along Kids ( Memorial Hermann Hospital) - Houston, TX 1998 to 1999

Duties included assisting a lead teacher in developing skills and enrichment activities for Pre- K students in the areas of Math, Writing and Reading; supported children's emotional and social development and promoted a positive learning environment. Child Care Specialist

University of Texas Child Development Center - Houston, TX 1995 to 1999

Duties included assisting instructor in care and well-being of Kindergarten students; read to students and taught them simple painting, hand crafts and songs; organized and developed activities to enrich students in the areas of Math, Writing, and Reading; kept daily log of students progress and provided recommendations for improvement.

Education

BBA

University of Phoenix - Houston, TX

2005 to 2019

General Studies

Houston Community College - Houston, TX

1994 to 1996

Diploma

Jack Yates Sr. High School - Houston, TX

1990 to 1994

Skills

Microsoft Office: Word, Outlook, Excel use multiple phones, Insurance Verification, IDX systems Additional Information

SKILLS

Windows XP, Microsoft Office (Word, Excel, Outlook, PowerPoint), switchboard system, general office knowledge,Medical Terminology, Surginet software, Eclinical software,IDX

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