Quality

Kori L. Brashier, MSM CQA

*** ***** **** ● Simpsonville, SC 29680 ● 864-***-**** ● ************@*****.*** Focused, analytical, and hard-working professional with demonstrated expertise in bolstering efficiencies, streamlining processes, and enhancing productivity. Proactive initiative-taker accomplished in overcoming challenges and taking on new roles to ensure timely, on-target project completion. Resourceful, organized manager experienced in impacting revenues by moving staff from non-revenue producing tasks to cost saving actions. Champion in synergistic work setting where cross-functional collaboration, proactive participation, and idea generation by all members are encouraged.

CORE COMPETENCIES

Operations and Process Management ● Office Management ● Regulatory Compliance ● Continuous Improvement Relationship Building ● Resource Management ● Problem Solving ● Quality Indicators ● Risk Investigation Policy/Procedure Writing ● Incident/Deviation Management ● Training and Education ● Regulatory Standards Internal/External Quality Auditing ● Document Control ● Critical Supply Management Product Lot Release ● Equipment/Process Validation PROFESSIONAL EXPERIENCE

New Horizon Family Health Services ● Greenville, SC ● March 2015- present Primary Healthcare Office, 7service lines, 25K patients /yr, FQHC Administrative Services and Operational Development Director February 2018 - present

Coordinate health services program, resource development, through the use of evidence-based best practice research and planning practices, as well as implementation of quality improvement and compliance activities, to effectively meet Federal, State, Foundation and other funding source requirements for the Corporation. Completion of Community Needs Assessment for purposes of planning and as required for grant applications. Identify financial resources and preparation of grant proposals to secure funding for support of Strategic Priorities and Goals outlined in the Corporation Strategic Plan. Assist with designated special population contract management and maintain effective working relationships with Program representatives. Address customer complaints and customer service issues as required. Develop corrective action plans in consultation with other management staff as appropriate. Ensure final disposition with Quality Coordinator for periodic trend analysis and reporting. Work collaboratively with the Corporate Compliance Officer to investigate and resolve compliance incidents. Supervise and evaluate the performance of Practice Managers and work closely with the Practice Managers to ensure effective implementation of daily operational practices and procedures. Quality Management and Compliance Director

March 2015 – February 2018

Serves as a focal point for all quality assurance activities, health care and quality audits by external agencies for the corporation. Designs and implements quality assurance improvement plans and practices in preparation for and maintenance of internal and external quality assurance reviews. Maintains a current file of all quality improvement reporting requirements. Provides leadership in the use of structured problem solving processes, utilizing methods and measurements to diagnose problems, monitor progress and document quality improvements. Serves as chair of the Clinical CQI, CQI Team sub-committees and co-chair of all quality sub- committees. Prepares periodic reports to the President/Chief Executive Officer and V.P. Clinical Services /Chief Medical Officer for submission to the Health Services Committee of the Board to document quality assurance/improvement activities. Coordinates all activities related to preparation for an independent external quality audits of the type usually conducted by the Joint Commission on Accreditation of Healthcare Organizations, HRSA Performance Review, Medicaid, managed care organizations etc. Monitors the patient outcome data continually, assessing that care is being delivered in accordance with established standards as indicated by Audit Schedule. Collaborates with other managers and participates actively on the Expanded Management Team. Provides consultation to all departments on CQI methodology and resources. Works in conjunction with the Risk Manager (VP/COO) to provide a summary and trending report periodically on all incidents, accidents and patient complaints. Reviews for compliance with applicable standards, regulations and laws related to safety and quality. Assesses and monitors the clinical content of various contracts to ensure compliance with set quality standards and/or changes in standards. Supervises Quality Specialists providing oversight and training in approved quality management procedures. Participates in strategic planning. Assists the Practice Managers with monitoring, maintaining and reporting customer relations and customer satisfaction activities at each site. Ensure credentialing of NHFHS providers with support from HR Generalist who performs function.

Kori L. Brashier ● ************@*****.*** ● Page Two SpringBrook Behavioral Health System ● Travelers Rest, SC ● July 2013-January 2015 Psychiatric Residential Treatment Facility-Adult Acute and Adolescent Hospital Director of Quality and Risk

Quality Leadership Council Chairman. Identification, Coordination, and Evaluation of quality data to support strategic plan and regulatory compliance. Develop quality indicators related to trends, strategic planning, and regulatory compliance. Facilitate multi- disciplinary quality improvement teams. Assist department managers in meeting their quality improvement goals. Incident documentation and investigation related to patient and employee safety. Reporting, tracking, and trending of incidents including medication variances. Coordination of investigations that include interviews and witness statements. Coordination with insurance carriers and legal teams within the investigation and defense of all claims and suits related to patient incidents. Report incidents to regulatory or law enforcement agency as needed. External Inspection Coordination/Hostess (Joint Commission, DHEC, etc.) Personnel selection/management. Departmental budgeting The Blood Connection ● Piedmont, SC ● January 2008-Aug 2013 Blood Collection and Pharmaceutical Manufacturing

Manager, Quality Operations

External Inspection Coordination/Hostess (FDA/CBER, AABB, DHEC). Personnel selection and management. Departmental budgeting. Drafting/Writing of policies, procedures, process descriptions, and forms. Validation-performance and review of equipment/ process validation. Occurrence Management-deviations, Corrective Action Preventative Action, tracking and trending, quality indicators. Training and Education-training of Current Good Manufacturing Practices and Quality System Essentials as well as current Standard Operating Procedures. Internal Quality Assessments-scheduled audits to ensure total quality. Document Control-issue and return of Standard Operating Procedures for employee use. Lot Release-daily release of manufactured products that have passed all Quality Control points and separation of products that have not passed. Critical Goods/Supplies/Services- inspection followed by approval and release of incoming goods or services for use in daily manufacturing. Talecris Plasma Resources ● Greenville, SC ● July 2007-January 2008 Plasma Collection Facility

Quality Supervisor

Validation and Calibration of Equipment. Deviation Management- Corrective Action Preventative Action, tracking and trending of errors. Training and Education- Standard Operating Procedures. Internal Quality Assessments-scheduled audits to ensure quality in processes. Shipment Release-final release of manufactured products that have passed all Quality Control points and separation of products that have not passed. Test Result Verification- review and posting of test results, separation of positive test units from inventory for destruction. Document Control-issue and return of Standard Operating Procedures for employee use. The Blood Connection ● Piedmont, SC ● February 2003-July 2007 Blood Collection and Pharmaceutical Manufacturing

Manager, Quality Operations

External Inspection Coordination/Hostess (FDA/CBER, AABB, DHEC). Personnel selection and management. Departmental budgeting. Drafting/Writing of policies, procedures, process descriptions, and forms. Validation-performance and review of equipment/d process validation. Occurrence Management-deviations, Corrective Action Preventative Action, tracking and trending, quality indicators. Training and Education-training of Current Good Manufacturing Practices and Quality System Essentials as well as current Standard Operating Procedures. Internal Quality Assessments-scheduled audits to ensure total quality. Document Control-issue and return of Standard Operating Procedures for employee use. Lot Release-daily release of manufactured products that have passed all Quality Control points and separation of products that have not passed. Critical Goods/Supplies/Services- inspection followed by approval and release of incoming goods or services for use in daily manufacturing. Quality Systems Compliance Specialist

Occurrence Management-deviations, Corrective Action Preventative Action, tracking and trending. Training and Education-training of Current Good Manufacturing Practices and Quality System Essentials as well as current Standard Operating Procedures. Internal Quality Assessments-scheduled audits to ensure quality. Document Control-issue and return of Standard Operating Procedures for employee use. Lot Release-daily release of manufactured products that have passed all QC and separation of products that have not passed. Critical Goods/Supplies/Services- inspection followed by approval and release of incoming goods or services for use in daily manufacturing.

Kori L. Brashier ● ************@*****.*** ● Page Three Quality Systems Data Specialist

Document Control-issue and return of Standard Operating Procedures for employee use. Internal Quality Assessments-scheduled audits to ensure quality. Lot Release-daily release of manufactured products that have passed all QC and separation of products that have not passed

EDUCATION

Master’s Degree – Business Management

Southern Wesleyan University ● Greenville, SC

Certified Quality Auditor (CQA)

American Society of Quality (ASQ)

Bachelor’s Degree- Biology

Southern Wesleyan University ● Central, SC

19 credit hours in Education

ADDITIONAL TRAINING

Grant Writing ● Operations Training ● Executive Management ● Social Determinants of Health Electronic Health Records ● Lean Six Sigma ● Value Stream Mapping ● 5S ● Root Cause Analysis IMPAQ (Improved Manufacturing Practices and Quality) ● CGMP (Current Good Manufacturing Practices) FDA Regulations ● Software: Life Tec and Trax Well (Blood Banking) ● Track Wise (Quality Systems Software) Proficient in all aspect of Microsoft Office including Word, Excel, Access, and PowerPoint VOLUNTEER ORGANIZATIONS

American Cancer Society

Executive Leadership Committee

Southern Wesleyan University

Alumni Board Member

United Way of Greenville County

Campaign Coordinator

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