Certification, Computer Science
Pima Community College, Tucson, AZ
Aug. 1987 May 1990
Shipping & Receiving
Claim File Opener
Management Dispatcher Commercial Accounts Delivery Commercial Parts Inventory Manager- Pep Boys, Anaheim, California March 2000 - June 2019
Logistics, Key Holder, Loss Prevention, Retail Sales Specialist, assist with store merchandising activities, maintain standards of appearance, and coordinate and cooperate with associates in the execution of plan-o-grams, overall product presentation, inventory management, pricing, signage and various product initiatives to enhance the customer experience and maximize inventory turns.
Help with effective operation of the parts area in order to exceed expected sales goals of hard parts to retail and commercial customers. Strictly adheres to inventory control programs, in-stock standards, reduction in "outside" parts purchases through secondary vendors, and proper ordering and returning of "special order" merchandise.
Assist in handling the recording and maintaining of DIY warranty registration for parts and monitors "lost sales" resulting from out of stock situations and sales activity of "special order" parts not included in merchandise assortment.
Manage, Store Parts, participates in "truck-day" operations, cycle counts, audits, Reverse Logistics and organization of the back room.
Partner with the commercial teams for seamless parts delivery; promptly reacts to the needs of our internal and external customers.
Effectively communicates with all store associates, management, and customers.
Secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Other duties as assigned.
Communication Specialist - Dispatcher Pima County Sheriff's Office, Tucson, AZ
May 1990 Feb. 1999
Operate fixed base communications equipment including the 911 system.
Answer incoming emergency and non-emergency calls by telephone and radio; projects positive support of the department and county organizations at all times.
Interview callers and gathers details on complaints; relays pertinent information to officers in a factual and concise manner; provides information and assistance to the public. Communicates with caller to obtain information regarding seriousness of incident and if a perpetrator is armed and dangerous until first responders arrive on the scene, providing instruction and assurance to maintain as calm a situation as possible.
Prioritizes calls for service and determines appropriate personnel to respond; dispatches calls for service to available officers, by radio and pager.
Log messages transmitted and received. Type all emergency assistance calls into the computer aided dispatch (CAD) incident logs; inputs and updates information into the NCIC computer system. Enter call history into database including date, time, caller name, type of incident, who call was referred to, arrival time on scene, and other details.
Maintain status and awareness of Sheriff's patrol units and monitors alarms; tracks the location and activities of all officers on duty.
Provide detailed call information to officers as needed; monitors message traffic and relays important information to officers. Notifies key County personnel on critical incidents; follows all Department policies and procedures to assure that officer safety is the top priority.
Compose and send teletypes to other agencies, for securing and sharing information about criminal histories and movements, warrants, incidents, information requests and resource information; obtains information in order to transport accused individuals across state lines.
Check records for stolen vehicles, missing persons, addresses, driver's licenses, criminal histories, etc.
Perform inquiries and criminal history checks for officers through National Crime Information Center (NCIC).
Report equipment malfunctions to the proper authority; maintains a current record of the location and availability of key personnel and emergency equipment. Other duties as assigned.