AR Manager

Jericho T. Tuscano

OBJECTIVE

Work under minimum supervision and provide quality service that is sufficient and competent enough for the development and progress of the company. I seek to create a difference in the concept of a person in the same standing.

Address : 2085 Nuestra Señora de Guadalupe,

Guadalupe Nuevo, Makati City

Contact No. : 091*-***-****

Email : *******.*******@*****.***

Academic Information

COLLEGE

Far Eastern University

Bachelor of Science in Nursing

Sampaloc, Manila

June2004 – April 2008

HIGH SCHOOL

Secondary Education

Paco Catholic School

Paco, Manila

2000-2004

ELEMENTARY

Primary Eduation

Paco Catholic School

Paco, Manila

1994-2000

Employment History

W. R. Grace (Grace Global Operations Center Philippines, Inc.)

Credit and Collections Manager - Americas

Order to Cash

Finance and Accounting

February 2018 – Present

•Utilizing hands-on experience in collections techniques, accounts receivable management, customer account reconciliation and customer service issues.

•Leading the collections effort for the North America and Latin America Regions and be the subject matter expert for their assigned business segment.

•Responsible for the Americas forecasting and customer analysis and will assist with report preparation.

•Plans and executes strategy for the systematic and timely follow up and collection of accounts receivable.

•Communicates closely with business segment leaders, sales, and customer service teams to facilitate the timely payment of receivables.

•Monitors and reacts appropriately to customer accounts requiring individual attention and special arrangements.

• Works closely with the other finance teams such as General Accounting, Cost and Plant Accounting and Treasury.

• Ensure cash applications team to resolve disputed items, unapplied cash postings and over/short payments.

•Conducts collection calls as needed.

•Assist Global Cash and Compliance Director with preparing monthly and extended collections forecasts.

•Assist Global Cash and Compliance Director with creation and analysis of accounts receivable reports (scorecards, monthly operating reports, other ad hoc reports).

•Provides guidance on customer balances for quarterly bad debt reserve analysis.

•Adhere to all financial SOX controls

•Perform other duties as assigned.

Avid Technology Pte Ltd.

Regional Credit and Collections Manager - APAC and EMEA

Finance and Accounting

April 2015 – February 2018

Ensures collection staff are well trained, motivated and meeting department objectives. Responsible for analyzing, verifying, collecting and resolving outstanding balances on accounts, follows standard policies and procedures to identify, analyze, and resolve routine issues, prioritizes department workload as well as being a working manager to meet departmental goals and objectives.

Supervise the collection team including monitoring their workflow and prioritizing workload as required to meet organizational objectives

Conduct regular account reviews with staff and Global Finance Director

Perform collection activities on invoices and deductions for assigned accounts

Establish and maintain effective relations with internal and external customers

Effectively communicate with accounts payable contacts, customers’ senior management, or business owners in an effort to minimize past due items, optimize DSO and increase cash collections

Provide management with monthly cash forecasting targets

Identify problem accounts, determine and execute action plans to pursue collection

Ensure the timely collection of accounts receivable by regularly contacting customers and escalate issues and concerns to the field as needed

Process adjustments, credit memos and refunds when appropriate on customer accounts.

Investigate and resolve customer deductions, return issues and chargebacks in a timely manner

Negotiate with customers experiencing short term financial constraints to secure commitments to pay amounts due in the shortest time possible

Manage the daily queue of orders being held for credit review prior to release for shipment

Adhere to all financial SOX controls

SAP (Concur Philippines Inc.)

Accounts Receivable Supervisor – North America

Global Accounts Receivable and Treasury

December 2012 – April 2015

Lead, mentor develop and monitor day to day Collection activities of direct reports to ensure delivery on outcomes / KPI’s

Weekly, Monthly and Quarterly reporting of results to management including actual vs target participation and planning of collection strategies to optimize Cash collections of Team associates.

Facilitate and build relationships of the team with internal and external customers for the improvements in cash application, as well as collections and credits processing. Effective stakeholder engagement to ensure timely and consistent approach to management and collection of portfolio customers.

Guide, coach and develop staff to lift productivity, optimize effectiveness and build positive collection relationships across the customer base.

Identify, research and collect on past due receivables, to achieve team goals.

Supervise, train and develop associates to ensure the accurate and timely processing of all invoices for the corporation.

Meets accounts receivable operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements.

Ensures achievement of the Company’s Daily Sales Outstanding by pursuing collection on a timely basis and administer collection efforts related to open receivables.

Monitor and manage Accounts Receivable aging.

Review and approval of payment applications to be done in the system.

Work with Customer Experience, Sales and Legal to resolve contract disputes.

Perform Month-end activities such as: Balance Sheet analysis related to Accounts Receivable to assure that payment entries are accurately booked and applied.

Ensure all analysis and reports produced within the department are accurate.

Ensure timely and accurate maintenance of accounts

Investigate and resolve credits on customer accounts

Assist with distribution of monthly invoices

Responsible for accurate creation and timely distribution of required reporting to management.

Partner with internal business groups to resolve outstanding cash collection matters.

Special projects as necessary to accomplish finance team’s objectives

Be aware of, and comply with, all corporate policies.

Maersk Global Service Centre Ltd

Cluster Collections Supervisor – Australia & New Zealand

Finance and Accounting Department

March 2010 – December 2012

Responsible for the management and collection of outstanding customer accounts, whilst maintaining the highest level of customer service by regularly engaging with customers via phone and email to ensure the timely payment of invoices, resolution of any disputes or queries and action to customer requests

Engage in problem solving and actively aim to find solutions to issues that are inhibiting the payment of invoices.

Manage all assigned accounts in accordance with Maersk business rules, collections strategy, workflow guidelines and internationally accepted accounting principles and standards.

Use effective questioning and negotiation techniques to resolve disputes and determine reasons for non-payment.

Ensure disputes are identified and logged in FSCM and that the customer data is updated and maintained in the relevant databases.

Provide timely feedback to customer regarding disputes, queries, and invoice information.

Attend to inbound calls and email requests for information and ensure that these are responded to in a timely and accurate manner.

Monitor credit worthiness of customers and ensure feedback is recorded and escalated in a timely manner.

Engage in lateral thinking in order to find customer solutions and achieve outcomes.

Review on-account payments and advise order to cash team of where payments should be applied

Monitor payment application and supply relevant updates to the OTC team

Liaise with internal customer support functions, in-country coordinator, and sales persons where necessary; act as a coordinator in necessary cases

Meet agreed KPIs and complete tasks in accordance with SLAs.

Carry out ad-hoc tasks as assigned by the team leads.

Customer Engagement Awardee- November 2011

ICT Marketing Services

GMAC Mortgage

Team Leader

May 2008 – February 2010

-Take Escalation Calls from agents who cannot resolve the issue or if the customer is already upset and frustrated

-Take Supervisory calls from agents who receive commendations from the customers

-Assist the agents by doing floor support, answer their questions

-Do call backs from customers requesting for callback from a supervisor

-Set up Payment arrangements and plans for those customers who are willing to bring their loan reinstated

-Assess if customers are eligible for Loan Modifications by asking for their assets and liabilities

-Do escrow analysis (Tax and Insurance), explain to the customers the reason for shortage or surplus.

Skills and Projects

SAP Accounting Module

SAP Business Warehouse

Oracle Financials R11i

Oracle E Business Suite

Oracle Financials R12

Oracle Collections/Receivables Module

Salesforce.com

IBM Cognos Business Intelligence

Discoverer Reporting

Microsoft Office 2007-2013

MS Outlook

MS Word

MS Excel

MS Powerpoint

MS Access

MS One Note

Lotus Notes

Siebel

Oracle JD Edwards Enterprise

Kaizen Certified for Auto Dunning Project

Kaizen Certified for Invoice Accuracy Project

Six Sigma White Belt Certified for DSO Reporting

Trainings and Certifications

John Roberts Power Personality and Development Training

Standard Chartered Bank

Training

Basic Life Support Training

Juniper Leadership and Management Training

Juniper Certification (JNCIA)

FDCPA (Fair Debt Collection Practice Act) Training and Certification

Kaizen Process Improvement

Lean Six Sigma Yellow Belt Certification for Process Improvement

PERSONAL INFORMATION

EDUCATION

TRAINING

Contact this candidate