Administrator

Dawn Geminn

**** ********** *****, #*, *******-Salem, NC 27105-9807 336-***-**** ************@*****.***

Professional Summary

Experienced Office Administrator who excels at streamlining operations to decrease costs and promote organizational efficiency. Always looking to the system for correction and proposing all possible solutions.

Cost Reduction Strategies Budgeting & Forecasting Strong Sales Skills

Detail Oriented Reliable

Process Improvement Strong Internal/External Customer Service Skills

Professional Experience

KLEEN AS CAN BEE – DEKALB, ILLINOIS

10/2018 – 05/2019

Owner/Manager

Responsibilities:

Administrator-Account Receivable, Account Payable, Human Resource, Sales, Marketing and Accounting

Managed (4) full time employees & (3) part time employees

Trained all new employees to meet and exceed customer and company expectations

THE AGENCY STAFFING/PERFORMANCE STAMPING – CARPENTERSVILLE, ILLINOIS

11/2017 – 09/2018

Production Department

Responsibilities:

Building (20) - Started in the Weld Cell Department, being trained on all equipment in the department

Worked 2nd shift to fill a position in which an employee had quit, showing my dedication

Worked in other areas of the building when requested

Building (14) – Learned (10) new pieces of equipment. Press machines, tap and drill machines and parts wash machine.

Improved communication between Production and Quality department

Quickly became a top production employee within both building

Responsibilities:

Ensure proper operation of equipment through inspection of parts/components being created

Parts created are up to quality standards the company expresses to its customers

Assisted Supervisors requests for additional help when requested

Building (14) – assisted Supervisor with training current employees on more efficient processes for creating parts/components

INTEGRA TRANSPORTATION, LLC – MARENGO, ILLINOIS

07/2011-08/2017

Office Administrator

Achievements:

Created company standard operating procedures for all administrative positions; including drivers and/or owner-operators

Created Department of Transportation internal processes and procedures

Introduced and established QuickBooks Pro; data base, vendors, employees, chart of accounts, and receivables

Administered QuickBooks application to efficiently remind of drivers DL expiration date, medical card information, etc.

Responsibilities:

Maintained computer and physical filing systems

Prepared vendor invoices and processed incoming payments

Provided complete meeting support, including preparing meeting materials to be discussed

Recruited and hired qualified candidates for new positions offered

Completed weekly payroll for (20) employees (W2 and 1099)

Managed daily office operations for internal staff

Managed inventory and office supply purchases

Created and filed all monthly IRS payments and IFTA fuel reports to reporting agencies

Handled unemployment, insurance, and any IRS correspondence

APPROVED COMFORT HEATING & AIR – LAKE IN THE HILLS, ILLINOIS

08/2009-10/2010

Operations Manager

Achievements:

Initiated rollout of new enterprise software solution for customer database; service and sales

Rode with Service technicians and incorporated findings by reporting results of each technicians progress with improvements-upselling service

Initiated flat rate pricing vs time and material pricing; accepted

Initiated truck stock inventory process – insuring each service truck is fully stocked

New Sales process – residential sales – in home

Responsibilities:

Supervised a team of (3) area managers and (15) associates

Managed the work of (7) service technicians and (2) installers

Completed performance reviews each quarter, offering praise and recommendations for improvement

Worked directly with administration, sales and customers to achieve maximum internal and external customer satisfaction

Handled difficult customers

RJ AUGUSTINE & ASSOCIATES – SCHAUMBURG, ILLINOIS

04/2006-08/2009

Administrative Assistant

Achievements:

Initiated new scanning process for ease of tax preparation process

Created new internal process for handling above information

Cross-trained in all aspects of Administration for backup support

Reorganized all sensitive corporate and personal customer files in main company file room for efficiency

Responsibilities:

Updating of all corporate and personal customer information files, daily

Scanning all documents regarding yearly tax filings

Updating all corporate and personal tax notices received from the IRS for senior accountant follow-up; communicated when reply due date was approaching

Invoicing corporate and personal income tax preparation through Practice Solutions program

Answered incoming customer inquiries regarding returns being processed

Prepared tax return assembly for personal and corporate accounts, including multi-state, paper, and computer disc returns

·

·Education

·

·ELGIN COMMUNITY COLLEGE – ELGIN, ILLINOIS

·-Business and accounting

·-Phycology

·

·DUNDEE-CROWN HIGH SCHOOL – CARPENTERSVILLE, ILLINOIS

·-General courses

·REFERENCES AVAILABLE UPON REQUEST

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