Customer Service Executive Assistant
Resume:
ANDREA MACDONALD
*** ******** ***** **** **** PE C0A 1P0 · 1-902-***-****
************@*****.***
SUMMARY
Looking for Executive Assistant position. Where my exceptional ability to prioritize, organize, and effectively communicate with all levels of staff will be valuable in providing outstanding administrative support to the company’s management personnel.
HIGHLIGHTS
Problem Solver
Windows and MacOS
Payables & Receivables
Sales Forecasting
Microsoft Office
Controlling Labour
Time Management
Data entry & Records Management
Teamwork
Budgeting
Adaptability
Customer Service
Manage Multiple tasks
Complaint & Dispute resolution
Interpersonal Ability
Leadership
Ability to Motivate Others
Delegation
Vendor Relationships
Results Driven
Management Proficiency
EXPERIENCE
2017 – PRESENT, STORE MANAGER, Robins
Responsible for the day-to-day operations of the establishment this would include cash sheets, balance sheets, audits, and inventory. As the store’s primary key-holder I may be called before, during and after business hours in the event of an emergency.
Completes store operational requirements by scheduling and assigning employees; following up on work results
Maintain store staff by recruiting, selecting, orienting, and training employees
Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring and appraising job results.
Protecting employees and customers by providing a safe and clean store environment
Problem solving, handing unusual circumstances
Determines marketing strategy changes by reviewing operating and financial statements and sales records
2014 – 2016, RECEPTIONIST & SR. PURCHASING CLERK, Aspin kemp & Associates
Liaison with staff and management for the efficient delivery of information and the smooth operation of the office. Perform other clerical receptionist duties such as filing, photocopying, collating, faxing, etc. Creation and management of purchase orders:
Creation and distribution of purchase orders
Communicate with suppliers on schedule, expedite of deliveries and resolve shortages, missed and late deliveries
Send parts quotations to vendors and respond to inquiries about order status, changes, or cancellations
Prepare invitations of bid forms
Answer phones for AKA, direct calls and welcome visitors by greeting them and directing them appropriately, notify personnel of a visitor arrival
Maintain security by monitoring visitor logbook and issuing visitor badges
Assist other purchase clerks with purchase orders
Investigate ongoing issues with purchase orders
2013 – 2014, SALES, CUSTOMER SERVICE & ACCOUNTS RECEIVABLE, Bell aliant
Confer with customers by telephone or in person to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints:
Keep records of customer’s interactions and transactions, recording customer’s grievances to designated departments for further investigation
Determine charges for services requested, collect deposits or payments, and/or arrange for billing as well as dispatch of a service technician for repair and investigation of failing equipment
Complete contract forms, financial statements, maintain filing system, prepare change of address records, customer invoices and issue service discontinuance orders, using computers
2008 – 2013, RECEPTIONIST & CUSTOMER SERVICE, Co-op energy
Confer with customers by telephone or in person to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints:
Keep records of customer’s interactions and transactions, recording customer’s grievances to designated departments for further investigation
Determine charges for services requested, collect deposits or payments, and/or arrange for billing as well as dispatch of a service technician for repair and investigation of failing equipment
Complete contract forms, financial statements, maintain filing system, daily banking deposits, prepare change of address records, customer invoices and issue service discontinuance orders, using computers
2005 – 2008, ACCOUNTS RECEIVABLE AND CUSTOMER SERVICE, navisite inc
Tracking client invoices and monitoring when clients pay their invoices. Contacting clients with past-due invoices.
Provided customers service by answering, screening, and forwarding telephone calls to the correct departments.
Provide reports of income and losses of each day
Worked with other departments on customer concerns with services
Record and relay information by email, helpdesk tracking system
Perform general clerical duties
EDUCATION
SEPTEMBER 2002, EXECUTIVE OFFICE ASSISTANT, compu college school of business
Program Outcomes:
Manage administrative tasks and workflow within specific deadlines and according to set priorities
Coordinate communications in the workplace to facilitate the flow of information
Operate and provide support related to procurement of office equipment and technologies
Evaluate, establish and securely administer a variety of records management systems and organized electronic and paper records
Produce financial documents and reports using relevant information and using accounting software
Prepare and produce a variety of business documents using available technologies and applying industry standards
Use interpersonal, leadership, and client service skills to support the vision and mission of the organization
REFERENCES
Melissa MacDonald
Andrea Shaw
Glen Davies
Manager
Cherie Constable
Keysha Cooper
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