Project Manager Management

Pablo Cunanan Jr.

** *. ****** ******, ***** ** Village Concepcion1 Marikina City

Telephone no: 632-***-**** Cellphone no: 639********* Email: *********@*****.***, *********@*****.***

Career Profile

Action and results oriented leader focused on achieving results, and getting things done right to achieve business needs and objectives.

Strong background in project management and product support management managing multiple projects and product support maintenance in a matrix organizational structure in multiple geographical locations.

Customer and product focused, capable of diplomatically building good relationships with stakeholders.

Competencies Certifications

Project Management: PRINCE2, Scrum, Microsoft Solutions Framework, PMBOK

Project Management Tools: MS Project, JIRA

Program Management

Design Thinking

Application / Product Support and Maintenance Management Systems Development Lifecyle: Waterfall, Agile,

Business Systems Analysis & Design

Software Quality Assurance

Software Implementation Methodologies for SAP, MS Dynamics, and Salesforce

Industry Experiences: Manufacturing, Telco, Education, Retail, BPO, Engineering, Financial services, Government, and Non- Government Organizations, Mobility

Salesforce Administration

Robotic Process Automation (RPA) Fundamentals -Business Analysis, Implementation Methodology

Learning and Development Fundamentals (E-learning/Moodle, ADDIE Framework)

Project Management:

Certified PRINCE2 Practitioner

Candidate No. P2R/MY002676

Certified SCRUM Master (CSM)

(http://www.scrumalliance.org/profil

es/162364-pablo-jr-y-cunanan)

Microsoft Certified Professional

(MCP) : Managing, Organizing,

and Delivering IT Projects using

Microsoft Solutions Framework 3.0

MCP ID: 3834028

Government Service:

Professional Civil Service

Eligibility

Republic of the Philippines Civil

Service Commission Exam

#041685WE

Experience

Independent Consultant/Contractor- May 2015 - Present (May 2015 -May 2017 and Sept 2018- Present)

Manage IT software projects (Waterfall/Agile) focusing on CRM (MS Navision, .Net, Salesforce), physical security upgrades, data migration, and process/policy revisions in the following industries: Engineering, Banking, Government/ Non-Government Organization, Mobility Project Manager 4 – Wells Fargo Enterprise Global Services Phil. -June 2017-September 2018 Using Agile methodology, led and oversaw the on-boarding of 100+ banking applications in an approved DevOps Engineering Tools (Jira, Github, Jenkins, Artifactory, Urban Code Deploy, TFS) as part of the bank’s risk and regulatory compliance program. In parallel, on-boarded and led additional 3 Philippine projects managers assigned to the project.

Principal Technical Project Manager – Teletech May 2014 – February 2015 Led and oversaw the following:

Implementation of an enterprise monitoring solution (CA Nimsoft-DCIM) to proactively monitor ALL the company’s infrastructure and facility devices.

Implementation of a mobile device management solution (VM Ware Airwatch) to secure mobile devices being used by non-call center staff.

Implementation of enhancements/fixes of the company’s intranet (JIVE) using agile methodology Business Services Leader and Project Manager – World Vision March 2008 – May 2014 As a Business Services Leader (2008-2012), led and oversaw the following: The team responsible in providing the following IT services: Project Management, Business Systems Analysis, Application Development, Vendor Management, Quality Assurance, Technical Writing, and Implementation support. Product support and maintenance activities for CRM solutions focusing on child sponsorship and donor engagement solutions covering 70 countries (MS Navision,Clipper, Lotus Notes, Tibco) using agile methodology.

As a Project Manager (2008-2014), led project teams in building the organization's CRM capabilities to:

Provide donors a much more engaging and rewarding experience of child sponsorship through the implementation of cloud based digital media and data access services (Tibco, Android, Amazon Web Services, Mediarich, Akamai) generating $300 M in annual global revenue. Expedite gathering of child benefits information using barcode scanner solution. Improve development of meaningful child welfare programs using business intelligence solution (Tibco). Increased the user base of the existing form scanner child data gathering solution from 10% to 50%

(ABBYY).

Field tested MS Navision CRM for Donor Engagement using minimum viable product (MVP) strategy. Contributed to EPMO's initiatives to improve the way projects are organized, managed, and delivered. Business Systems Analyst/Consultant – Lawson Software PSSC May 2006 – March 2008 Identified, and mapped business requirements to Lawson Retail functionalities to clients located in Europe.

Provided logical, simple and innovative solutions on business requirements cannot be addressed by standard Lawson Retail functionalities (gaps)

Conducted knowledge transfer to client on system designs, configurations and system updates. Informations Systems Consultant/Contractor – Sykes August 2005 – February 2006 Identified, and mapped business requirements from the current CRM applications used by Emerson

(Astec, Ridgid, Insinkerator, Electric Motors) to the TO-BE CRM platform (.NET) Managed the development workstream (design-build-test), and conducted training to users IT Consultant/Contractor – Bitmicro Networks (manufacturer of Solid-state disk solutions) July 2004 – June 2005

Requirements defined and mapped to existing functionalities in SAP and Non SAP implementation projects.Provided logical, simple and innovative solutions on requirements cannot be addressed by standard available applications. Conducted training to users. IT Consultant – Magnus Philippines March 2003 – July 2004 Requirements defined, user experience enhanced for a retail business center management system

(integrated with SAP and non-SAP systems) used by local telco clients. Business Systems Analyst and User Interface Designer– Elysium Online Solutions Jan 1999 – March 2003

Requirements defined, user experience enhanced for web/client-server development of projects focusing on accounting, education, MRP, and CRM.

Education Trainings/Seminars

Diploma in Applied Project

Management -

Ateneo Centre for Continuing

Education

Module 1 The Accidental Project

Management Program (Aug-Sept 2009)

Module 2 Managing Multiple Projects &

Stakeholders (Aug 2010)

Module 3 Building a High Performance

Project Organization (Oct 2011)

Bachelor of Fine Arts Major in Visual

Communication

University of the Philippines College of

Fine Arts Diliman QC (June 1997 –

March 2001)

UIPath E-learning:

Robotics Process Automation -Awareness

Robotics Process Automation -Business Analyst

Robotics Process Automation -Implementation Methodology Trailhead (Salesforce E-learning:

https://trailhead.com/me/pcunanan

Design Thinking Application Training (6 Sigma Belt Guru, Dec 2017)

Banking Essentials (Internal Wells Fargo training, Nov 2017) PRINCE2 Foundation & Practitioner Course (ALC Group, Aug 2012)

Microsoft Project 2010 Training (Jan 2012)

Project Management Professional Course Review

( Ikompass, December 2011)

Certified SCRUM Master Course ( by Codelean, Bas Vodde, Nov 2011)

Strategic Management for Development Managers (Asian Institute of Management -Centre for Development

Management, March 2009)

Project Management Workshop with PRINCE 2 (WVI

Internal Training, Feb 2010)

Kenneth Blanchard’s Servant Leadership Training

(Conducted by Boris Joaquin, certified servant leadership trainor, Sep 2008)

Developing your Managerial Leadership (Powermax

Consulting April 2011)

Lawson Retail Operations and Rational Rose (Lawson, May 2006)

SAP Materials Management ( Magnus, July 2003 )

SAP Overview Training (Magnus, July 2003)

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