Customer Service Administrative Assistant

KELLY L. ADAMS

**** **** ************, ** *****

404-***-**** 479-***-**** ***************@*****.*** QUALIFICATIONS

Accomplished, bilingual professional with proven ability to provide exceptional customer service, administrative support and boost business profitability through effective sales and marketing. Extensive knowledge of financial services, including maintaining financial records for large corporate accounts. Progressive responsibilities have included staff management, direct sales, claims review, problem resolution and market research. PROFESSIONAL EXPERIENCE

COGNOSANTAY

General Clerk II Jan 2018-Present

As a General Clerk II, I was responsible for processing and associating documents to consumers applying for healthcare. Experience with government regulations and privacy laws. Adept at maintaining confidential information and collecting data. Daily tasks included, processing application inconsistencies and making return calls for supporting documentation Workplace core values/Qualifications:

Detail oriented

General clerical proficiency

Excellent verbal and written communication skills

Proficient computer and database skills

Superb under-pressure work ethic

Averaged a 100 production score with 56 tasks completed daily DELTA GLOBAL SERVICE Sept. 2015-Dec 2018

Delivering first class integrity, and an elevated degree of responsiveness to customers

Providing dedicated customer service as a Ticket Agent, Gate Agent and assisting with baggage and wheelchair assistance

Experience with SNAPS with Delta Airlines; recognizing it is the system Delta agents depend on and use daily

SERCO

Administrative Assistant & Quality Assurance

Maintained a wide variety of financial records, verifying statistical reports for accuracy and completeness, providing high customer satisfaction through effective phone support

Drove improvement and consistently created a team work environment through supportive behaviors and encouraging professional growth when job assignments required working at client sites where work conditions would vary CONVERGENT-ENTERGY Atlanta, GA

Customer Service Representative

Actively took 100-150 incoming calls per day, answered billing questions, handled a variety of customers issues

Ensured customer satisfaction through listening and evaluating customer needs to determine appropriate resolutions

INTERNATIONAL VISA SERVICES Atlanta, GA

Marketing & Advertising Coordinator

Received two outstanding Customer Service Awards at Hartsfield-Jackson International Airport; providing quality administrative support

Successful marketing between multiple venues to over 50,000 Hartsfield- Jackson International Airport Employees

Attended Delta briefings and inform Delta Agents of new company incentives VOLT INC., CITY HALL OF SANDY SPRINGS Sandy Springs, GA 2006-2007 Administrative Assistant

Exceeded expectations by performing a full range of administrative duties in support of the Mayor, the departments and the city.

Thoroughly investigated, answered and resolved complaints as well as provided assistance in resolving operational issues in an effective and timely manner OUTSOURCING SOLUTIONS, INC. Duluth, GA

Pre-Legal Representative

Provided outstanding customer service for the nation’s leading provider in business process outsourcing services

Boosted client profitability through strategic receivables management

Demonstrated effective negotiation skills and outstanding customer service EDUCATION

UNIVERSITY OF HOUSTON, Houston, TX B.S. Marketing

FASHION INSTITUTE OF TECHNOLOGY, New York, NY Fashion Buying & Merchandising

LIBERTY UNIVERSITY, Lynchburg, VA Sales, Marketing, Religion ADDITIONAL SKILLS

Bilingual capabilities include Spanish and a working knowledge of Russian Additional experience working with United Airlines and demonstrating exceptional customer service as a Ticket Agent, Gate Agent and assisting with baggage and wheelchair assistance

Contact this candidate