Connected Care Nurse Manager

CONNECTED CARE NURSE MANAGER

Area of Focus: Telemedicine

§ Qualifications Profile

Performance-focused, dedicated, and goal-driven professional with broad-based experience in patient care and education, risk assessment, and problem resolution in the healthcare industry. Skilled at utilizing research and interpretation to improve quality care from staff; meeting requirements for internal and external surveys and auditing bodies. Equipped with solid expertise in data research, reporting, and mining, vendor relations, as well as project development and implementation. Armed with exceptional verbal and written communication, interpersonal, analytical, and time management aptitudes to ensure patient satisfaction and attain organizational objectives and targets.

§ Core Competencies

Project Administration ~ Strategic Planning and Execution ~ Agile Methodologies ~ Process Improvement

Cost Analysis ~ Patient and Staff Safety ~ Regulatory Compliance ~ Cross-functional Collaboration

§ Professional Experience

Sioux Falls Veterans Affairs Healthcare System Sioux Falls, SD [2010–Present]

Connected Care Nurse Manager 2013–Present

Render oversight to 24 full-time employees in six settings, responsible for all aspects of Connected Care programs and employees, focusing on enhancing access to veterans identified as “rural” and “highly rural”

Display competency in handling all Health Care System staff while offering professional development and education on Connected Care modalities

Administer Home Telehealth remote monitoring, Clinical Video, as well as Clinical Video Telehealth to Home, Store and Forward programs, and all Connected Health modalities such as My HealtheVet

Keenly assess employee and provider development for competence, quality, and effectiveness as well as contract compliance with vendors

Thoroughly assess qualitative and quantitative data to submit briefings/debriefings and programmatic recommendations to higher level management

Perform cost analysis for staffing, space, and technological needs of upper management

Generate and apply performance improvement plans, policies, processes, and procedures based on the set-forth national- and local-level metrics, measures, and goals

Guarantee that constant and strict compliance of all programs with Conditions of Participation and external accrediting agency requirements

Act as a key person in arranging and hosting Veterans Integrated Service Network 23 Annual Telehealth Conference in 2017 and 2018 as well as Sioux Falls VA Healthcare System All Connected Care Staff Strategic Planning retreat from 2016 to 2018

Fulfill all human resource duties, such as employee hiring, firing, promotion, evaluation, and disciplinary action.

Accomplishments:

Successfully initiated livestreams for Clinical Video Telehealth to Home iPad during the Sioux Falls VA HealthCare System Open House which brought in at least four new enrollees to the program

Active participant in group who applied for the Office of Rural Health Tele Rehab grant which brought on funding for 2 new employees

Active participant in Lean Six Sigma Kaizen project for Telehealth to Home which increased our facilities utilization of specific modality from 0.74% to 2.01% in less than six months, and yields an annual cost savings of over $600,000 per year

Initiated Telehealth Clinical Tour change which saved our facility 1,040 hours of non-productive work time spread across 8 employees

Extensively traveled for the promotion of Telehealth to South Dakota State University, Dakota State University, University of South Dakota and majority of county Veteran Service Officers’ in efforts to educate local communities and retain patients in our healthcare system

Implemented Veterans Integrated Service Network-wide Store and Forward auditing process which was adopted in 8 other health care systems

Acquired successful Veterans Integrated Service Network site visit in June with six best practices identified to spread to other sites and zero negative findings or feedback

Formed a process in April 2017 to lessen late periodic assessments wherein registered nurses (RNs) encode Return to Clinical orders for the next periodic assessment with the Advanced Medical Support assistant scheduling the appointment

Effectively changed all Telehealth scheduling from the telehealth clinical technicians (clinical staff) to the advanced medical support assistants (administrative staff), allowing clinical staff to focus on clinical duties and to increase efficiencies for the administrative staff by lessening the number of people involved in the process in January 2017

Exemplified efforts in gaining 100% compliance with Conditions of Participation, resulting to fully successful Office of Connected Care audit with zero negative findings or citations, as well as 98% compliance with Telehealth EIL

Expertly designed Technology Screening Assessment to determine veterans with capability to use personal equipment against requesting costly VA-supplied health care tablets, thus decreasing the number of tablets issued by Sioux Falls VA Health Care System saving $1600 each

Offered a link to On Net VA Phone System to Telehealth Point of Contacts throughout the Veterans Integrated Service Network to lessen the cost of long-distance phone calls throughout eight health care systems

Developed telehealth capabilities and launched the VA’s ‘Anywhere to Anywhere’ program for veterans to receive care on cellphones, tablets, or computers regardless of location, including at home

Abolished Electronic Wait List for outpatient Dermatology with the implementation of Store and Forward Dermatology, diminishing wait times of more than nine months to less than two weeks for clinic dermatology appointments

Consistently maintained equal to or more than 4 out of 5 patient satisfaction scores for all Telehealth Programs

Used technology and provided services through Interfacility Clinical Video Telehealth to avoid sending veterans out to the community for care and averting extensive travel therefore increasing access to clinic sub specialties that are difficult to recruit for this location

Boosted travel savings from increase of Clinical Video Telehealth and Home Telehealth use as well as medical dollars spent from reduction in Bed Days of Care and readmissions due to new processes for Congestive Heart Failure patient enrollments

Initiated the complete implementation of Telehealth Management Platform required by National for Telehealth scheduling in April 2017 as mandated in Action Item 10N23FY17-295

Functioned as a panel presenter for SD Health Care Executive Group and American College of Healthcare Executives presentation topic on “Disruptive Technologies in Healthcare”

Registered Nurse, Operating Room 2010–2013

Expertly delivered care in a perioperative healthcare setting in the scope of practice of a registered nurse

Took charge of the planning, initiating, supervising, and analyzing direct and indirect nursing care provided to the surgical patient, including preoperative intervention to postoperative evaluation

Sanford USD Medical Center Sioux Falls, SD

Registered Nurse, Operating Room 2008–2010

Held responsibility for providing direct and indirect nursing care, covering preoperative intervention to postoperative evaluation

Tri-State Nursing Watertown, SD

Licensed Practical Nurse Registered Nurse 2006–2010

Functioned as a travel or temporary certified nursing assistant (CNA), licensed practical nurse (LPN), and registered nurse in different healthcare settings, such as rehabilitation, nursing homes, rural hospitals, surgery, and home health

§ Education and Credentials

Coursework in Nursing Administration, 2013

South Dakota State University Brookings, SD

Bachelor of Science in Nursing, 2013

South Dakota State University Brookings, SD

Associate of Science in Nursing

University of South Dakota Vermillion, SD

Credentials

Registered Nurse, State of South Dakota Valid Until: Feb 2021

CITI Certification

§ Affiliations

Member, American Nurses Association (ANA)

Member, South Dakota Nurses Association (SDNA)

Member, American Telemedicine Association (ATA)

Chair, Telehealth Executive Task Force

Chair, Telehealth Steering Committee 2014–2016

Co-Chair, All Employee Survey Team 2010–2018

National Peer Review Panel, Office of Connected Care, 2018-present

Member of RPIE, VETERANS INTERGATED SERVICE NETWORK 23 Bidirectional Exchange Task Force Workgroup 2015

Member, Evidence Based Nurse Practice Council 2010–2013

Member, Ethics Committee 2010–2013

Member, Specimen Mislabeling Quality Management 2010

Member, Consult Management Committee

Member, Clinical Profile Committee

Member, VETERANS INTERGATED SERVICE NETWORK 23 Telehealth Steering Committee

Member, Patient Aligned Care Team Committee

Member, Community Based Outpatient Clinic Steering Committee

§ Technical Acumen

Microsoft Office Suite Adobe Suite SharePoint CISCO TelePresence Management Suite Automated Tracking Systems

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